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Click here or scroll down to respond to this candidateCandidate's Name
Saint Petersburg, FL PHONE NUMBER AVAILABLE [Candidate's Name @gmail.com]Bilingual (Spanish/English) customer service specialist with 15 years of experience. Background in sales and teaching have honed an unmatched ability to elicit customer needs and tailor service approaches to best suit unique situations. Exceedingly patient with demonstrated success in expanding clientele by creating extraordinary customer experiences.Professional ExperienceSelf Employed Humble, TXWellness Advocate June 2011 - PresentAssist clients in achieving and maintaining well-being through energy healing techniques such as aromatherapy, emotional freedom techniques, and individualized coaching, personalizing approach and treatment to best meet client needs and preferencesField customer requests and complaints via email and phone calls, leveraging outstanding communication skills to identify specific pain points and develop agreeable and timely solutions to maximize customer satisfactionDevelop strategic treatment plans targeting the needs of various customer groups, growing revenue by 80% over the course of 11 yearsTailor customer service to the individual client to facilitate an enjoyable and relaxing customer experience, resulting in 100+ positive reviews and 100% increase in customer referralsSt. Francis of Assisi School Houston, TXSpanish Teacher August 2016 - January 2017Supervised classes of 15+ children aged 5 to 13 with exceptional classroom management techniques, customizing teaching approach to meet childrens development stages and associated needsAssisted students in navigating the challenges of learning a new language, providing encouragement, positive reinforcement, and ongoing support to build perseverance in young studentsInspired student enthusiasm for learning Spanish by leveraging interpersonal skills and palpable passion for the language, resulting in 70% of students earning above-average grades and meeting school goalsIndependent School District Houston, TXSpanish Teacher July 2008 - June 2011Created and implemented detailed curriculum plans to teach beginning, intermediate, and native level Spanish, customizing lesson material and communication approach based on student comprehensionDeveloped evaluations to benchmark and assess student progress, utilizing insights from examination scores to identify recurring errors and issues and adjust teaching approach accordinglyCompiled common challenges and frequently asked questions into learning resources for students and other teaching staff, improving student performance by 70% over the course of 10 months.Sears Hometown & Outlet Stores The Woodlands, TXSales Associate January 2007 - June 2008Sold vacuum cleaners and sewing machines by maintaining a comprehensive understanding of the technical and functional specifications of all product offerings, listening closely to client needs to provide optimal solutionsServed customers and responded to client enquiries with patience and a friendly attitude, maintaining full compliance with sales and customer service guidelines to reflect positively on the company valuesOffered detailed and customized recommendations based on client requirements and budget parameters, contributing to an average customer satisfaction rating of 90+%Core CompetenciesCustomer Service, Client Relations, Written & Verbal Communication, Phone & Email Etiquette, Computer Skills & Typing 57 WPM Time Management, Attention to Detail, Creative Problem-Solving, Teamwork, Strategic PlanningEducation & CertificationsBachelor of Fine Arts, Cecilio Acosta UniversitySpanish Teaching Certification, Web-Centric Alternative Certification Program - 2006Emotional Freedom Technique Certification - Level I & II, Academia Latinoamericana de EFT 2014Life Coaching Certification Certified Coaches Alliance Express Coaching 2011 |
