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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEData Entry SpecialistEstablished, goal-oriented individual with extensive experience in customer service, data-entry, management and supervision. Highly facilitated, devoted achiever who readily adapts to change, works independently, and exceeds expectations. Able to handle multiple priorities and meet conflicted deadlines.Areas of expertise include: Problem Resolution Conflict Management Verbal and non-verbal communication Clerical Duties Effective handling of confidential information Time Management Managing automated, multi-line telephone systems. Proficiency in computer servicesProfessional ExperienceMVA Customer Agent March 2019-July 2020Motor Vehicle Administration Baltimore, MD Assist customers with driver license services. Process Real Identifications. Process renewals for expired licenses. Process return tags. Submit applications for handicap tags. Check identification and send customers to the right department Copy and scan information into MVAs data entry systemCustomer Service Manager July 2008 to PresentWALMART RETAIL, INC Ellicott City, MD Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Executed cash transactions quickly and accurately. Greeted customers and answered a high volume of calls, while maintaining a rapid response rate according to standard procedures. Handled products and equipment in accordance with safety and sanitation guidelines.Candidate's Name PHONE NUMBER AVAILABLE Page 2 of 3 Conducted price checks for cashiers and service clerks. Checked out customers and bagged items quickly. Served shoppers in a prompt, courteous and friendly manner. Resolved customer questions, issues and complaints in a time-efficient manner.Security Officer April 2007 to June 2011SOUTHEASTERN PARAGON, INC Baltimore, MD Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences. Answered telephone calls to take messages, respond to inquiries and provide information during non-business hours or when switchboard is closed. Warned persons of rule infractions or violations, and apprehended/evicted violatorsfrom premises, using force when necessary.Store Manager July 2003 to Jan. 2007SHOE CITY RETAIL, INC Baltimore, MD Ordered supplies, maintaining stock levels and managing inventory. Managed financials such as budget, payroll, and cash control. Provided input/feedback to buyers and corporate management. Maintained up-to date knowledge of store policies regarding payments, returns and exchanges tasks in timely fashion. Worked as a team member performing cashier duties, product assistance and cleaning. Determined product layout and other matters related to merchandizing. Oversaw shipping and receiving. Ensured consistently exceptional customer service, including resolving customer complaints. Maintained flexible schedule availability.Candidate's Name PHONE NUMBER AVAILABLE Page 3 of 3EDUCATIONCertification in Early Childhood Education 1992 to 1993BALTIMORE CITY COMMUNITY COLLEGE Baltimore, MDHigh School Diploma 1981 to 1985MILFORD MILL HIGH SCHOOL Baltimore Co, MD |
