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Professional OverviewStrong expertise in business, program management, training, human resources, marketing, and front-line customer service13 years of experience in pricing/negotiations with beer, wine, and liquor vendors and distributors in the St. Louis Region25 years of multi-unit director experience25 years of senior-level managerial experience in the customer service industry38 years of experience in the restaurant industryProfessional ExperienceMcAlisters Deli  August 2021  Present  Area Director of OperationsBuilt staffing back in six restaurants that lead to all dining rooms open again.Identified in house talent and promoted 6 to assistant managers.Identified future leaders and developed to the GM and AGM role.Summit Distributing  November 2018 - December 2020  Regional Account Sales Manager  Regional Sales LeadBuilt sales by 134% in my first three monthsOnly Account manager to hit his sales target every month for the 14 months Ive been there.Bandanas BBQ  August 2015  November 2018 - District ManagerIncreased sales by 7.4%Increased profits by 115%Reduced annualized turnover from 148% to 63%Promoted 3 Internal candidateIncreased catering sales 133 percentWKS/Sunrise  March 2013  August 2015-Denny's - District ManagerAchieved sales growth of 5.4% first year.Implemented theoretical food cost system to the St. Louis Market.Achieved a 1.5% variance in food cost in 9 monthsDeveloped 6 managers to General ManagersAcquired 3 new stores in three months and converted themIncreased EBITA by 8% in 19 monthsBandanas BBQ  January 2011  March 2013 - District ManagerOpened one restaurant with record sales and profitsAchieved best food cost variance in the company 1.3%Recruited three new managers for the new store openingHighest net profit in the company at 16.6%100% manager retention during my tenureAchieved highest guest loyalty scores average 96%Increased catering sales 92 percentShow Me's July 2009  December 2010  Owner OperatorAchieved 5.6% sales growthTrained one General ManagerIncreased food sales by 3.4%Increased liquor sales by 13.9%Applebees International (St. Louis): July 1996  July 2009Area Director, General Training ManagerAchieved consecutive year sales increases in 1999 (8.2%), 2000 (7.4%), and 2001 (5.4%)Successfully opened 6 new restaurantsSole Area Director to serve on a Value Engineering Committee that developed our Small Town Applebees conceptPiloted the food cost management system for the company and assisted in the rollout of the system to the St. Louis RegionSt. Louis region representative for pricing/negotiations with beer, wine, and liquor vendors and distributors in the St. Louis RegionLead 8 general managers, 35 managers, and over 550 hourly associates to results that improved guest satisfaction, improved profitability, and increased market shareDeveloped and promoted 2 General Managers to Area Director statusTrained top company executives including:*Franchise Consultant *5 Area Directors*2 Directors of Operations *Director for International Services*2 Vice Presidents of Operations *Franchise PresidentSelected to serve on the Area Director Leadership Council (2000, 2001, 2003, and 2005). Selection was based on outstanding results and leadership abilityRecognized as National Area Director of the Year (1999, 2000)Professional Experience, ContinuedDennys Restaurant (St.Louis, Mo): March 1983  July 1996District Manager, Training General Manager, Market Training Manager, Manager, Unit Level EmployeeOversaw the operations of four Dennys restaurantsDeveloped two stores into training store statusAchieved sales growth of 1.1 million dollars over a 3 year spanAwards and RecognitionNational Area Director of the Year: 1999, 2000, Applebees InternationalLeadership Conference  Highest Hourly Retention (1999)Leadership Conference  Highest Customer Service Scores (1999)Area Director of Excellence- Highest Customer Service Scores (2000)Area Director of Excellence- Highest Mystery Shop Average (2000)Area Director of Excellence- Highest Comp Sales Growth (2000)Friend in Fundraising Award: Make A Wish Foundation (2006)Leadership*Mentor *Planned and facilitated meetings*Developed Bees and Badges fundraiser *Pioneered pancake breakfast for the St. Louis Region*Area Director Leadership Council (2000, 2001, 2003, 2005)Professional and Community ActivitiesMake A Wish Foundation - Co Chair (2003, 2004, 2005, 2006, 2008), Chair (2007)Special Olympics  1999 through Present, Developed the Bees and Badges fundraiserPioneered Pancake Breakfast St. Louis - raised thousands of dollars for local schools/communitiesIllinois Fraternal Order of Police - golf tournaments co-organizerThe Little Devils Football Organization - Volunteer Head Coach (1993, 1994)EducationSouthwestern Illinois College (1983-1985): Belleville Illinois, Business ManagementBelleville Township High School East (1979-1983)References/Contacts - Available upon request