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Candidate's Name
1515 Van Buren Street NE Washington, DC 20019 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Profile Resourceful, accomplished, and dedicated professional with a wealth of knowledge and over 10 years experience in Customer Service. Ability to effectively analyze and deliver results in high-pressure situations and problem solve in diffusing hostile situations. Superior organizational skills and detail-oriented. Exceptional oral and written communication skills. Experience handling information of a sensitive and confidential nature. Flexible and versatile  able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.Skills SummaryActive ListeningService OrientationWritten CorrespondenceGeneral Office SkillsSocial PerceptivenessComputer SavvyCategory FlexibilityCritical ThinkingMonitoringInstructingPersuasionSuperior organizationalskillsProblem SensitivityProfessional PresentationsProfessional Experience GUEST SERVICE RESERVATION AGENTProcessed guest check-outs.Registering guests and assigning rooms.Accommodated special requests whenever possible. Responding to guest requests for assistance and information about the local area (e.g. directions, places to eat).Provided information to guests about hotel policies, services and amenities.Thoroughly understanding and adhering to proper credit, check-cashing and cash-handling policies and procedures.Monitored and maintaining guest accounts and master accounts. Accurately processing payments, making necessary corrections and modifications, and posting and saving all charges, corrections and modifications.Accessed and provided accurate information on room locations, types of rooms available, and room rates.Possessed a working knowledge of the reservations department. Taking accurate same day reservations and future reservations when necessary. Thoroughly understanding and following cancellation policies and procedures.INTAKE COORDINATORManaged all front office activities to optimize facility workflow.Maintained office files and electronic databases.Assisted residents and directed their inquiries to proper office personnel.Conducted home visits.Facilited community outreach services.Transported clients to legal, medical and other appointments. FOOD SERVICE MANAGERInterviewed potential employees and made hiring recommendations.Trained all new employees and created weekly schedule.Investigated and resolved all customer complaints concerning food quality or service.Enforced Sanitary practices for food handling, general cleanliness and maintence of kitchen. Candidate's Name
4209 Dix Street NE Washington, DC 20019 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2Scheduled staff and live entertainment for the restaurant.Ordered stock and performed inventory control measures.Kept daily sales data for goals, tax and quality control purposes.Conducted kitchen management audits quarterly.Employment History Washington Hilton Hotel- Washington, DC 11/2010-11/2016 Guest Service Reservation AgentBread for the City-Washington, DC 02/2004-11/2010Intake CoordinatorTaste of Carolina Resturant- Washington, DC 01/2000-01/2004 ManagerEducation Georgetown University-Washington, DCDunbar Senior High School-Washington, DC GRADUATED