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Title Call Center Substitute Teacher
Target Location US-FL-Wesley Chapel
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ObjectivesI am seeking a position with a reputable company for full-time employment.I am open to an entry-level position with growth potential.ExperienceMarch 2022- September 2022Epperson Lagoon 31885 Overpass Rd, Wesley Chapel, FL 33545Front House Staff Member-Seasonal-Assist in delivering food and beverages to guests.- Maintain a clean workstation.-Assist in meeting the needs of our guests by providing efficient and friendly service.-Delivering a memorable dining experience.-Working with management to resolve customer issues as they arise.May 2020- November 2021Vivint 4907N 300 Provo UT 84604Monitoring Specialist- Remote Position/Call Center-Receive and process inbound calls in a timely fashion-Asist Sales Representatives solve any issues regarding incorrect addresses, missing equipment and customer prequalification.-Assist Technicians solve panel registration errors, review Techs task list for accuracy, and update or change customers information as requested.-Review billing history through VM Ware Systems and process payments-Review credit report for equipment loan approval and provide solutions-Before ending call provide a Referral Code to reward customer and increase future business for Vivint-Accurately document and update case notes per call-Contact management thru TEAMS to inform, discuss and solve discrepancies with billing and equipment.January 2019 -April 2019H&R Block 2137 Collier Pkwy Land O Lakes FL 34639Receptionist -Seasonal PHONE NUMBER AVAILABLE-Provide excellent customer service to incoming clients-Schedule clients with Tax Professional-Maintain confidentiality of clients file-Call past clients to gain future appointments-Provide exit service ensuring all needs were met-Clean and maintain an orderly work stationAugust 2015- June 2016Substitute Teacher -Pasco School Board-Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students-Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment-Adapt teaching methods to fit the needs of each individual student-Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria--------EducationBob Hogue Real Estate School5/2019 -8/15/2019 Completed CoursePasco Hernando Community College2020-CurrentWesley Chapel High SchoolAugust 2010-June 2014Hobbies: Youth MinistryReferencesSusan Myles - Global Sector Knowledge Leader at Deloitte PHONE NUMBER AVAILABLEDiedre Cobb Roberts- USF Professor PHONE NUMBER AVAILABLETheresa Portis- Registered Nurse PHONE NUMBER AVAILABLE/pre>

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