| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Louisville, KYPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Profile:Professional, patient, and people-person Customer Service Representative clearing obstacles to customer satisfaction. Applies extensive knowledge of product and company structure to direct customers promptly to appropriate solutions. Excellent Communication with clients, customers, peers, and managers Core Skills & Abilities:Exceptional Customer ServiceActive-ListenerProblem SolvingCritical ThinkingExcellent Computer SkillsMicrosoft Word, Excel, PowerPoint, and OutlookInbound/ Outbound CallsData EntryEmpathyAccount UpdatesDetail -OrientedProfessional Experience:Gazelle-Eco ATM Aug.2021 to Jan.2022Cell Phone Sales RepresentativeProvided support to buyers for purchases and returnsResponded timely to heavy email volume from B2B clients and internal teamsManaged and maintained multiple shared inboxesOrganized and enter data into an in-house web portalWorked closely with direct and cross functional teams to execute on sales related tasksProblem solved and made independent decisions regarding customer disputesDocumented processes thoroughly and generated reports as needed Accu-Tech Mar.2017 to Apr.2019Assembly Line PackerSorted incoming and outgoing items to track losses and damage.Packaged various tobacco, and alcohol products for resale and displayRemoved defective products for recycling or disposalRecorded package and order information for tracking purposesLead the line and was responsible for line flow and quota Knox Family Rentals Apr.2015 to Mar.2019Office AssistantAssisted with daily office functions, such as typing, filing, and, running errandsFielded questions from staff, customers, and vendors using phone and emailEmployed safety and security procedures to protect sensitive information.Drew up contracts, leases, and marketing materialsReconciled accounts and managed documents to facilitate office operationsOversaw Cleaning Crew, Scheduling, and PayrollHowerton Trucking and Materials Dec.2010 to Apr.2015 Office ClerkActed as the first point of contact for payroll and benefit inquiriesDocumented and maintained administrative procedures for benefit processesMaintained payroll and benefits records for new and existing employeesMaintained data integrity by verifying documents prior to upload Client ServicesKept accounts current with updates about posted payments and outstanding balances.Documented incoming calls, outgoing calls, and special actions in detail in CRM software.Conferred with customers by telephone or chat services to address concerns.Maintained meticulous electronic and physical filing systems with clients' records. Education:Salem High School/ Diploma |
