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Click here or scroll down to respond to this candidateCandidate's Name
Raceland, LAEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCommunity Outreach Specialist/ Case ManagerAPTIM Federal ServicesOctober 2021 to PresentMakes/receives high volume phone calls.Provide intake support to callers to determine eligibility and guidance on appropriate recovery resources as related to the Program.Provide direct case work with survivors to support their recovery plans. Assists disaster survivors with processes, policies, procedures, and other Program information in a way that they can understand.Supports disaster survivors by scheduling Program related individual appointments or group meetings to provide information on disaster assistance services, requirements and procedures. Follows Program plans or objectives.Traveling to various disaster areas may be required Distributes Program outreach media, such as brochures or web sites, to communicate program offerings, procedures, or objectives to meet goals or standards of the Program. Claims AdjudicatorLouisiana Workforce Commission - Baton Rouge, LAMay 2019 to June 2021Determine how much money would be paid after insurance claim was examined. Sorting through research and interviews for each claim. File new claims and weekly claim benefits. Answer employers and employees questionsBehavior SpecialistRiver Oaks Hospital - New Orleans, LASeptember 2019 to June 2020Observing and assessing patients' behavior. Developing and implementing treatment plans to address behavioral issues. Supporting patients throughout the treatment process. Communicating with patients' teachers, caregivers, and families to implement treatment plans. MHT/HIMSeaside Behavioral Hospital - New Orleans, LAFebruary 2019 to May 2020 Provide needed support to nursing personnel Following all state and federal rules and regulations, provide professional care Assist personnel with ADLS OBSERVATIONS CHARTING PATIENT INTAKE & OUT ADMITS & DISCHARGESHIMDate stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. Completes release of information requests including retrieving patients medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. Patient Care LiaisonLake pines hosital - Kenner, LAApril 2018 to October 2018Assist patients with ads, foods, groups, etc maintain safe environment due 15 min rounds RecuiterManpowerGroup - Houston, TXAugust 2014 to February 2018 Creating a recruitment strategy Screening resumes Pre-screening interviews Coordinating interviews Finding the best candidates Attend job fairs and hiring events Communicating necessary information to candidates Managing background and reference checks Tracking staffing informationMental Health TechnicianOCEANS HEALTHCARE - Kenner, LAJuly 2016 to January 2018Assist patients with ADLS, bathing meals and group activities, observe patients behavioral, do 15 minutes round checks on all patients. Document all information needed on all patients Mental Health WorkerCompass Behavioral Health - Houma, LAJune 2015 to November 2016Assist mental health patient with ads groups feeding observing patients moves and attitudes Mental Health TechnicianOchsner St. ann hospital - Raceland, LAApril 2012 to February 2015ResponsibilitiesAssist mental ill patients with meals, personal care, activities, and daily routines. Enter data daily on each patientsTransport patientsmonitor patientsAccomplishmentsMy time on this job I was able to care and improve those lives who were mental challenge. I was able to help them cope with their diagnoses and show them how you can live normal with treatment. Skills UsedTypingvitalsmobile skillscommunication skillsComputer skillspatient interaction skillspatient care skillsOptical Assistantwalmart vision center - Houma, LAMay 2009 to March 2012ResponsibilitiesPrep each patient for eye examFitted for contact lenses and glassesRepair lenses/ cut down lensesRepair framesInput insuranceAssist Doctor with any request for the examAccomplishmentsI became one of the top salesmanI was able to interact with patientsHelp patients make the right choices on the frames Made everyone feel appreciated and comfortableSkills UsedComputer skillsCustomer service skillsOptical skillsEducationTECHNICAL DIPLOMA in NURSINGDelgado Community CollegeMay 2017 to PresentCollege Degree in PhlebotomyElise phlebotomy training center - Gretna, LAJanuary 2020 to March 2020Associate's degree in Healthcare ManagementDeVry UniversityAugust 2016 to May 2018High school diplomawhite castle high school - White Castle, LAAugust 2001 to May 2005Bachelor's degreeSkills Computer Skills Customer Service (8 years) Communication Skills (10+ years) microsoft (6 years) microsoft office (7 years) Behavioral Health Medication Administration Nursing Help Desk Phone Etiquette English Software Troubleshooting Operating Systems Network Support Desktop Support Microsoft Windows Manufacturing Front desk Venipuncture Blood sampling Technical support Mobile applications Intake Data collection Medical terminology Quality assurance Public health ICD coding Documentation review CPT coding Patient service Athenahealth Medical receptionist Medical office experience Patient service Customer support CRM software Laboratory experience Mobile devices Multi-line phone systems Mac OS Epic Medical collection Medical Records Phlebotomy Patient Care Medical Coding Medicare Care plans Human resources Loan processing Sales Telemarketing Medical billing CCTV Crisis management Negotiation Live chat ICD-10 Customer relationship management Medical scheduling Specimen collection / processing Content management systems Accounts receivable DME Lead generation Zendesk Jira E-commerce Account analysis Case management Benefits administration Supervising experience Payroll Anatomy knowledge Analytics Microsoft Access Workday 4G/LTE Home care Hospice care Accounts payable Oil & gas Google Docs Banking Microsoft Project Recruiting Employee orientation Contracts Salesforce Contracts Order fulfillment Logistics Call center management EDI Workers' compensation Mechanical knowledge Process improvement Automotive repair Managed care Technical writing Ethernet Hotel experience FileNet Pricing Conflict management Utilization review QuickBooks HVAC Customer retention Data analytics SQL Crisis intervention Telecommunication Patient monitoring Disaster recovery FMLA CSSCertifications and LicensesDriver's Licensemental healthCPR CertificationFirst Aid CertificationCPR CertificationFirst Aid CertificationPhlebotomyFebruary 2020PhlebotomyFebruary 2021 to PresentBLS CertificationCTFACertified Phlebotomy TechnicianASE Certification |
