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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE * Street Address * EMAIL AVAILABLEEDUCATIONDorsey Medical School Dearborn, MIDental Assistant Certification Expected: May, 2020 University of Phoenix Southfield, MIMajor: Arts of Business Management August, 2017 June, 2018 Dublin High School Dublin, GAHigh School Diploma June, 2009WORK EXPERIENCERobert HalfConfidential Government Services Project - RemoteMarch, 2021 - June, 2021 High call volume agency successfully handled well over 40,000 calls per day. Used the Nice InContact phone system to interact with claimants. Prioritizing technical advice/security steps for clients sensitive information Provided assistance to claimants, reviewed and analyzed documents for proper payments. Robert HalfAdjudicator (promoted) - RemoteJuly, 2021 - December, 2021 NASWA adjudication training Reviewed applications to determine if criteria had been met by state standards Determined rather claimants were eligible for benefits Robert HalfStep Forward - Remote (Assistant Manager)January, 2022 - September, 2022 Drafting communications, assisted on tackling tasks Assisted agents with cases, de-escalated supervisor calls and concerns Handled day-to-day communications for supervisor within the organization Assisted with organizing meeting's/huddle's Assisted an Ohio based community action Organization with processing applications for COVID- relief funding of rental, mortgage, and utility expenses. Processing commercial activities included evaluating applications for qualifying criteria, verifying identifiable documentation (i.e, W9s, lease/mortgage contract's, utility bills) Contacting clients/landlords to request additional information, coordinating communications with landlords Helped to process over a 6000 application backlog over a period of 9 months. Individual Empowerment Southgate, MIDirect Care Worker February, 2019 September, 2019 Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming Bathe patients Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care Entertain, converse with, or read aloud to patients to keep their mental health alert Dollar Tree Detroit, MICashier November, 2018 January, 2019 Receive payment by cash, check, credit cards, vouchers, or automatic debits Answer customers' questions, and provide information on procedures or policies Help customers find the location of products Issue receipts, refunds, credits, or change due to customers Prospect Services Romulus, MIServing Attendant June, 2017 April, 2018 Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary Balance receipts and payments in cash registersDialog Direct Highland Park, MICustomer Service Representative June, 2015 - July, 2016 Recorded and maintained insurance policy and claims information in a database system. Processed claims for agents and providers to ensure payment for services Change patients PCP's according to their health plan/network i.e. PPO or HMO Complied with federal, state, and company regulations and policies i.e HIPAA. Verified and obtained information for each member and/or beneficiaries. |
