| Candidate Information | | Title | IT help desk | | Target Location | US-AZ-Tucson |
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Click here or scroll down to respond to this candidateEDUCATIONUnited States Air Force Veteran, Information Technology Specialist.Bachelor of Science in Information Technology, University of Phoenix, Arizona.SUMMARY OF PROFICIENCIES15 years of progressive experience with Microsoft Windows versions and Mac OS X versions.MS Office Suites, Active Directory (AD), Computer Imaging, Desktop Support and VoIP systems.Configuring, administering Active Directory and Microsoft Exchange Servers.LAN, WAN, SAN for network design and optimization.Excellent analytical, verbal and written communication skills.PROFESSIONAL EXPERIENCE:La Mesa RVJuly 2021 April 2022Level II Technical Support Help Desk (Remote) Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting using Dame Ware, Remote Access Plus, Remote PC and GoToMyPC. Test alternative pathways until issue is resolved. Customize desktop applications to meet user needs. Follow up with clients to ensure their systems are functional.VeriFone, INCMay 2020 April 2021Tech Support Level 2 (Remote)Assisted customers with installation, operational, and maintenance with onsite devices.Documented and escalated customers calls to the JIRA ticking system.Diagnosed hardware and software issues using established procedures.Deliver world-class customer service in call center environment.Hewlett Packard EnterpriseAugust 2019 March 2020System/Software SupportTroubleshoot and reinstalled software programs on varies copiers and printers.Preformed Dell laptops and desktops hardware break/fix.Worked with Engineering support on product defects and testing.Diagnosed and resolved Personal Computer (PC) hardware and software issues.Documented work order requests and resolutions in the help desk system.Sequential Technology International (Contract Work)November 2018 June 2019IT AnalystReimaged, repaired and upgraded Windows 2008, 2012 and 2016 servers.Set-up over 250 user accounts and VPN access in Active Directory.Corrected network printers and copiers issues. Reducing downtime.Banner Medical HospitalApril 2018 October 2018 (Contract Work)Helpdesk TechnicianSupported MacBooks and Apples laptops: Mountain Lion OS X 10.8.x, Mavericks OS X 10.9.x. andYosemite OS X 10.10.x.Improved asset security by maintaining the automated inventory bar code recognition and detection system.Deployed over 100 new computers ahead of project timeline.Goodwill Industries of Southern ArizonaJanuary 2017-October 2017 (Contract Work)Support SpecialistCreated security groups in Active Directory and local POS systems.Assembled new PCs, laptops for deployment to the network, as well as performed server rebuilds.Performed preventative maintenance to workstations, including internal cleaning, defragmentation, scratch file cleanup, installing, running anti-virus and malware tools to ensure best performance from equipment.Mind Play, Educational Software Development Company Inc.August 2016 January 2017 (Contract Work)Program AnalystInstalled desktops, laptops and peripherals, system upgrades and patches.Provided staff with break fix on all desktop, laptop, and peripheral equipment.Troubleshoot and resolved Windows 7, 8 and 10 hardware and software issues.Smart Source, Technical Staffing Solutions Inc.April 2016 - June 2016 (Contract Work)Field ConsultantProvided timely on-site technical support to customers by resolving laptops problems.Conducted tests of computer equipment to determine if it is functioning properly.Performed routine equipment installations, moves, additions, and changes as part of a deployment team.Experis US, Inc. Consultant ServicesOctober 2015- March 2016 (Concierge Ambassador Test Project)Microsoft Office 365 Ambassador (Remote)Experienced with Cloud productivity tools such as Google Apps, and Office 365 Apps.Guided Small and Medium Business customers in onboarding their organization to Office 365 Services.Good understanding of ADFS, DirSync/AAD Sync, and Exchange Hybrid systems.Supported Hyper-V virtualization platforms configuration and deployment.Ventana Medical Systems, Oro Valley ArizonaDecember 2013 October 2014Technical AnalystConfigured enterprise-class virtualization for datacenter and hybrid cloud with Hyper-V.Monitor VMware operating systems servers to ensure high performance and space efficient storage.Provided Desktop and Data Center Server LAN, WAN, SAN and VPN support.IBM, Tucson ArizonaOctober 2005 February 2012Network Support SpecialistConfigured Storage Area Networks (SAN).Resolved network issues with cisco routers.Provided problem determination / problem source identification for known and published problems.Followed Support Center processes for effective management of assigned support incidents.TRAININGA+ CertificationNetworkingCloud ComputingInformation Security - CiscoService Now |
