Candidate Information Name Available: Register for Free Title Customer Service Collection Representative Target Location US-NY-Williamsville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Sales Associate Tonawanda, NY Customer Service Niagara Falls Lewiston, NY Customer Service Team Member Buffalo, NY Customer Service Insurance Sales Niagara Falls, NY Customer Service Patient Care Lockport, NY Customer Service Risk Management Buffalo, NY Customer Service Help Desk Buffalo, NY

Candidate's Name
Street Address  Woodridge AvenueCheektowaga NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryHighly qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 20 years of collection and customer service. Motivated and great work ethic. Achieved personal, office and client goals. Excellent customer service skills with customers and clients.Work HistoryCollection RepresentativeKeybank, Amherst, NY January 2022- February- 2022Collected On Deliquent and Repossed Vehicles, assisiting Customers to bring their account up to date with best possible arrangements that fit their economic needs. Repossessed vehicles that were past due and no arrangements could be made or was voluntary.Collection Representative October 2013  March 2020Admin Recovery, Williamsville, NYContacted customers to assist and collect on outstanding debts, setting up the best possible arrangements to fit their financial situation and help restore their credit. Took inbound customer service calls, and assisted customer with their current accounts resolving the problems with the best possible solutions. Obtaining customer goals. Earned Top Achiever and outstanding customer services agent in my division.Director Of Operations December 2011  April 2013Formative Recovery LLC, Williamsville, NYSupervised and directed collection and sales staff. Responsible to teach, train and develop representatives to obtain goals.Worked directly with current clients and future clients, Tracking goals and productivity of the company and generating new business for the company.Director Of Operations/Administrative Supervisor May 2011  December 2011TCB Receivable Management LLC, Amherst, NYOversaw the collection floor and staff, detected the need for future employee devlopment and training to reach the highest performance standards. Collected a personal goal for credit card and auto loans, and took inbound customer service calls.Branch Account Manager October 2010  April 2011Citi Financial, Amherst, NYWrote auto and home loans. Posted mail and lock in payments. Sold all company insurance products. Responsible for overseeing new customer applications and denials. Balance books end of day.Director Of Operations August 1995  May 2009National Action Financial Services, Williamsville, NYManaged office budget of $500,000 to $750,00 while staffing over 150 employees including management. Identified new business opportunities with existing clients and expanded on future client portfolios. Trained and motivated collection and customer service staff and managers to achieve personal goals and budgets.Responsible for client goals and direct contact to monitor their portfolios.EducationHigh School Diploma  1989 Emerson Vocational High SchoolCulinary Arts/ Hospitality / Business AdministrationProfessional Achievements*Earned Top Achiever and Outstanding Customer Service Agent in my division.*Received Top Agency Awards for Multiple Clients.*Promoted to Director Of Operations due to knowledge of departmental logistics, and Customer Service Skills.