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Customer Service Specialist Resume Tyler...
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Title Customer Service Specialist
Target Location US-TX-Tyler
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLECell: PHONE NUMBER AVAILABLELincoln Properties: Leasing Manager Street Address  - 2022Marabell: Tyler, TX - Street Address  unitsAlesio: Irving, TX - Street Address  unitsWoodstone: Ft. Worth, TX - 300 unitsForest Cove: Dallas, TX - 900 unitsUnderstand the current market and submarket conditions. Know the market survey and complete weekly for property managers, asset managers and ownerCommunicate with the staff and clients/residents on needs and concernsUnderstand current computer software, Yardi, Property Solutions, Bluemoon, Key tracGreet clients and residents in a friendly and professional mannerAssigns and proofs all leasing paperwork for new and renewing residentsAudit and adhere to lease file policy with consistency for audit teamPrepares and submits daily, weekly, and monthly reportsUnderstand and implement LPC/Owner specific policies and proceduresReceive perfect or excellent shopping reports on customer service and owners requirementsImplement and oversee lease renewal and resident retention programsUnderstands and enforces community policiesTake on Assistant Manager role as neededMaintain and schedule vendors for apartment turns (make ready)Communicate office issues with the Business Manager and RPMWork with all employees efficiently in all property needs and owner requirements The Woods of 5 Mile Creek: Leasing Manager/Assistant Manager/Marketing DirectorReview aged vacancies, yellow brick road, market-ready apartments, and modelsAnalyze weekly leasing reports and foresees occupancy trendsComplete and updates market surveyTracks advertising, promotions, and publicationsDevelop and maintains rapport with locators, area businesses and participating companies in the current community Corporate Advantage Program (CAP)Shop competition on a consistent basis and directs the team to do the sameIdentify problem vacancies and generates strategy with teamCommunicate with supervisor on changing market conditionsResponsible for reviewing community web presence (ILS, Craigslist, social media, online reputation, etc) for accuracy and community branding consistencyResponsible for tracking and monitoring internet traffic results via Google Analytics, lead management reporting and operational program reporting (i.e. Yardi or Entrata)Ensure all online reviews are responded to in a positive and professional mannerAssist in Leasing and customers in daily work orders and enjoying apartment living. Parks at Wynnewood, Tax Credit property: Leasing - 1100 units Tax Credit properties are income restricted and have government restrictions on all aspects of leasing paperwork, prequalifying any inquiries. There are extensive rules and regulations based on several factors that are audited and monitored by the Lincoln audit team and government institutions. Income analysis required, documented and sent in for the audit team for approval for move in and renewing residents.Awards with Lincoln PropertiesCentury Club(100+ leases): 2006 - 2022. Spirit of Lincoln 2007. Gold Medallion! 2008. SouthWestern Bell: Customer Service Specialist 1999 - 2002 Assisted outside phone companies with cable and pair facilities available for their rentals. Institutional Food Distributors: LAN Admin, Computer Ops 1987 - 1998 Installed computers and phones updated security access for a 300+ employees call center.

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