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Click here or scroll down to respond to this candidateCandidate's Name
Prefer Contact via email: EMAIL AVAILABLECollege Park, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Over Street Address years of medical specialty management, patient referral and consultation request demographic and patient information input Managed scheduling appointments Overseas federal contract work 8 years Military Veteran Exceptional Customer service Over 5 years call center experience Job placement adviser and screening advocate 10 years administrative duties and responsibilitiesWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMortgage Process AssociateInfosys - Atlanta, GASeptember 2020 to Present Provide administrative, Clerical and data entry in computer data base. Adhering to complete input withcorrect entries with attention to detail incorporating information. Monitored and maintained daily contact with mortgagers current and delinquent in their mortgage Provided payment relief for borrowers due to covid hardship, or payment relief of proven hardshipof any kind Accepted payments from borrowers via checking account or wire transfers Maintained friendly atmosphere to borrowers while discussing transactions Provided exceptional customer service experience Maintaining updated training level experience on a daily and monthly basis Provide borrowers with updated and most relevant information pertaining to their loan Communicate with clients to ensure their needs are being met Collaborate with various internal departments to resolve client requests Analyze existing accounts to improve the client experience Build strong rapport with clients Maintain existing client relationships and acquire new business Introduce newly created products and services Provide service in a prompt and accurate mannerCUSTOMER CARE COORDINATORMARIETTA TOYOTA - Marietta, GAMarch 2018 to August 2020 BDC Customer Care Coordinator Partner with the service department to schedule vehicle service appointments Informing customers and provide information on shuttle schedule if needed Contact communicate and documentation of all correspondence with customers to identify automotiveservice needs Follow all dealership processes and procedures, Thorough documentation of all contacts within the customer management system Complete internet lead management service work plans on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly adhere to phone scripts Excellent customer service skills and motivation High volume incoming and outgoing calls, ranging from 100+ calls per day Advanced computer & phone skills typing 40-60 words per minute Experience using customer tracking systems to track calls and appointments sales, service BDC, receptionist, call center, or sales BDC Appointment setting experience Able to multi-task in a fast paced environmentWORKFORCE ANALYSTUNITED HEALTHCARE/ALORICA - Kennesaw, GAJune 2014 to March 2018Managed busy call center workforce. And real time management assuring adherence to scheduling ismaintained. Monitored After Call works and high call volumes upwards of 200 agents in call center.Accountable for real-time and intraday management resources. Utilizing Skills such as Excel, Logistics,Microsoft Powerpoint, Microsoft Outlook for ensuring that call center representatives were handling callsat the desired service level.Assist operations management in helping achieve business objectives and service levels ratings.. Performed Recruitment duties of applicants when needed.screening applications for potential employees.Performing outbound calls to potential interviews of personnel.Monitored call volume for internal and external improvement measures through negotiating skills.Advised and guided advocates to maintain adherence and refrain from after call work within time limitrestraints.Administrative AssistantQUATAR MIDDLE EAST US AFB AL UDEID - QAApril 2014 to May 2015QATAR Responsible for the day-to-day administrative duties and office support for US CENTCOM-ArmedContractor Oversight Directorates. Ensured quality control and assurance on all documentation uploaded into central database forprocessing. Authenticated and verified personnel weapons requests through biometric and background checks. Completed Arming Packets and Arming Authorization Letters (AAL) for personal protection, and privatesecurity contracts in Afghanistan. Facilitated arming of over 2,000 DOD contractors, DOD civilians, and local nationals operating in thearea of responsibility for Afghanistan. Operated central database in collaboration with Senior Staff in strategic planning and projectimplementation.Administrative AssistantLOGISTICS AND SUPPLY TECH, HONEYWELL TECH - BAGRAM, AFFebruary 2006 to February 2014AFGHANISTAN Performed warehouse property accountability functions including records keeping and maintenancefor all assigned military units. Performed warehouse management operations through LIW. Organized and maintained accountability for all incoming and outgoing property. Administered limited aspects of technical supply management consisting of inventory management,cataloging storage management, and property utilization related to supply activities. Applied supply management IAW DA Pam 710-2-1, DA Pam 710-2-2, pamphlets, polices directives,and local operating procedures. Utilized PBUSE, AWRDS, and STAMIS ensuring proper issue and turn-inof all mission essential items. Performed material control functions including initiating, updating and closing of maintenance workorders using Maintenance Work Bench (MWB). Used MWB to schedule maintenance shop workload. Performed automated data entry of stock locations of repair parts and on hand quantities. Monitored shipping and tracking of military equipment. Oversaw repair parts requisitioning, receipt,issue, and accountability for vehicle repair and storage sites. Supervised office and warehouse operations ensuring proper coordination and accountability with theProperty Book Office (PBO). Maintained supply account and was directly responsible for of over ten million dollars' worth of militaryequipment.Caregiver- FOR MY MOTHER WHO WAS DISABLED- DURING A 10 YEAR PERIODWAS NOT EMPLOYED FROM FEBRUARY 1996-FEBRUARY 2006 10 YEARS - Hinesville, GAFebruary 1996 to February 2006I WAS MY MOTHERS CARE GIVER AT THIS TIME. WITHOUT PAYSUPPLY, DATA ENTRY CLERKHONEYWELL TECH - Fort Stewart, GAFebruary 1990 to February 1996 Performed and supervised requisitioning, receipt, inventory management, preservation, issue, salvage,quality control, and property management for the hospital. Advised staff on how to provide appropriate patient information when requested by phone. Ensuredthat patient insurance information was accurate and up to date in the system. Trained new employeeson hospital administrative policies and procedures. Entered data into the local database and filedconfidential materials properly. Ensured that repair parts management, inspection, packing and shipping,and parts care were all in compliance with hospital regulations. Responsible for maintaining proper recordkeeping of outgoing and incoming stock accounts.LEADERSHIPMedical Support SpecialistU.S. ARMY - Fort Stewart, GA1984 to 1988Medical Receptionist duties Providing medical consultations For inpatient and for outside provider carefor patients.Input medical insurance verification of patients and entered in Medical Champus system. Utilized medicalterminology when documenting and or processing data entryReviews records for completeness and accuracy prior to treatmentFile records utilizing the terminal filing systemScreen calls and visitors at front desk to ascertain the nature of their inquiry or requestLocate missing records by tracking movement through automated systemsProvided medical office and clinical support.Obtain and entered accurate information from either the patient or referring physician offices into themedical entry databaseProvides all pertinent paperwork to patients upon request. Give direction to patients on how to obtainrequired information prior to appointments.Knowledge of basic functions and operations of all areas of the practice to insure accurate informationis provided to the caller.Keep all appointment wait lists, bump lists and referrals at a current status.Maintain consistent and positive communication with all patients and staff regarding physician schedulesand other questions.Honorable DischargeEducationHigh school diploma or GED in General StudiesWaynesboro High School - Waynesboro, GASkills Customer service Data entry Typing 50 wpm Internet explorer Scheduling Internet explorer 6 Microsoft office Written and verbal Front Desk Warehouse Supervisor Experience Property Management Warehouse Management Medical Office Experience Operations Management Medical Receptionist Strategic Planning Medical Records Recruiting Management Microsoft Office (10+ years) Insurance Verification Inventory Control Project Planning Telemarketing Operating Systems Computer Networking Project Management Microsoft Windows Negotiation Human Resources Logistics Documentation review Detailing Employee Orientation Quality Assurance Leadership Warehouse experience Detailing Computer literacy Clerical experience Medical scheduling Microsoft Word Vital signs Maximo Benefits administration Loan processing Cash handling Call center management Schedule management Warehouse management system HIPAA Microsoft Outlook Medical terminology Communication skills OphthalmologyMilitary ServiceBranch: United States ArmyRank: E4Certifications and LicensesDriver's License1. GA Drivers License2. DD FORM 2143. MILITARY HONORABLE DISCHARGESecret ClearanceAssessmentsSales Fit ProficientSeptember 2019Assesses personality traits that are important for sales roles.Full results: ProficientCustomer Service ProficientNovember 2020Measures a candidate's skill in evaluating approaches to customer service & satisfaction.Full results: ProficientReceptionist FamiliarSeptember 2020Using basic scheduling, attention to detail, and organizational skills in an office setting.Full results: FamiliarWarehouse associate Highly ProficientDecember 2020Assesses the tendencies that are important for success in warehouse rolesFull results: Highly ProficientCall center customer service CompletedJuly 2021Applying customer service skills in a call center settingFull results: CompletedWorkplace safety ProficientDecember 2020Using safe practices at workFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continueddevelopment in any professional field.Additional InformationKEY SKILLS Customer Service Written and Verbal Communication Skills Interdepartmental Coordination Records and Management Windows Operating Systems XP/7/8 Internet Explorer 6/7/8/9 Human Resource Front-Desk Reception Planning and Scheduling Internet Search Microsoft Office 2003-2010 Data Entry/50 Wpm typing speed |
