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A creative Candidate's Name , Risk Management and Performance Improvement specialist with track records of long and productive experiences in workplace improvement, organizational efficiency, and optimization. Data-driven administrative professional with experience in facilitating support services and office management. Emergency Management Response. Experience in organizational diagnosis and designed. Facilitates large scale events and staff development activities. Strong customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor and Liaison officer. PC proficiency: Word, Excel, and Microsoft Teams /power point. Fluent in English and FrenchCore knowledge and skills areaVisualize business organizations, structure, processes, policies and procedure that create dynamics and regulate performance, International Business law, explore societies create ideologies, prosperity, and security systems; aware of structural violence, Organizational Optimization, efficiency and effectiveness, Project Management, Change Management, and value delivery.DATA ANALYSTExcel skills, including advanced formula (e.g. VLOOP UP, IF), and pivot tables. Good working experience of Microsoft office suite especially Excel Adept process. Project, problem solving and conflict resolution skills. Quickly and effectively translate broadly stated requirement into actionable plans and work advanced computer skills (Microsoft, word, excel, PowerPoint, and outlook), ETL skills (that is Data stage), Data collection, analysis and interpretation skills.IBM DATA ANALYST CAPSTONE PROJECTDemonstrated an application of Data Analytics skills and techniques using a hands-on project involving a real-world dataset.SkillsCognos Analytics, Dashboards, Data Analysis, Data Science, Data Visualization (DataViz), Hands-on Capstone Project, IBM Cognos, Jupyter Lab Notebook, Microsoft Excel, Microsoft PowerPoint, Presentation, Python, Relational Database, Spreadsheet, SQL.PROFESSIONAL DEVELOPMENTScrum Master Certification by LeanQuest-JUNE 2022Master training, Scrum Methodology, Scaling Agile and the Team of Teams, Combining Scrum with other Agile Methodologies.IBM Data Science Professional Certificate; Certified Data AnalystCoursera United States of AmericaMay 2022Relevant Courses: Microsoft Excel, Python Programming, Data Analysis, Data visualization (DataViz) SQL Data Science, Spreadsheet, Pivot Table, IBM Cognos Analytics, Dashboard, Pandas, NumPy.Emergency Management InstituteFEMA USA Certified Emergency responderJune 2021Relevant Courses: IS-00700.b An Introduction to the National Incident Management System, IS-00200.c Basic Incident Command System for Initial Response, IS-00100.c Introduction to Incident Command System, ICS-100.Master of Organizational Development & LeadershipRegent University of Virginia Beach, VA.May 2017Concentration: International OrganizationsGPA: 3.3Relevant Courses: International Business Law, Organizational Research; Analysis and Problem Solving, Foundation of LeadershipBachelor of Science Business AdministrationHAN University / The NetherlandsMarch 2011Concentration: Human Resource and Quality managementRelevant Courses: Business law, Business Communication, Accountancy and Finance, Strategic Human Resource and Quality Management, Intercultural Management, Change management and Project ManagementProfessional ExperienceProgram Manager / Consulting: Worcester Recovery Central Hospital June 2018- Till-dateDuties and Responsibilities:Develop solutions or alternatives to the current stateRecommend new methods, systems, procedures or organizational changes, gather data and organize information about the problem that must be solved or a method that must be improveDiscuss, provide feedback and follow up with management to make sure the recommendations for changes are workingInterview company employees and observe what is going on in the business to understand what kind of changes to patients, employees, equipment and methods are needed in the companyProgram ManagerAdvocates Inc. Massachusetts FraminghamMarch 2014-June 2018Supervised staff to ensure appropriate delivery of serviceLead service teams to improve patient safety and satisfaction care rating from 60% to 80% within 9 monthsLed staff meetings focusing on service optimization and teaching of quality control policy.Audited individual financial records on a regular basis to avoid discrepancySelected interviewed and recommended staff for employmentCoordinated and implemented safety plan and nursing care plan for residence to ensure clients safety and quality care improvement from 50% to 90%Co-managed and trained 16 part-time team members on financial and safety skills including Positive Behavior Supports (PBS) practices to create a thoughtful and supportive environment to change staff perception.Ensure the facility complies with OSHA and HIPPA protocol.Quality Control SupervisorNational Oil Refinery Company (SONARA) CameroonApril 2011-Sept 2012Oversaw the development of QC departmental strategies and objectivesWorked on complex and diverse problems giving guidance and suggestionsRotated stock and keep supplies organized (work equipment)Oversaw trend data, record review of test data and related document for in-process testing, drug substance and drug product releaseCameroon Postal Service- CAMPOST (Department of Human Resource Competences and Development) September 2012 November 2013Project Management skills: Data collection and analysis of issues underpin the smooth functioning of Cameroon Postal ServiceSet, direct, and align functions to create changeIdentify and design high leverage policiesDesigned investment programs and trainingsImprove productivity and employee performanceOrganized and set up electronic and manual filing systemsDeveloped on boarding orientation program for the PostmastersProvide administrative support in lieu with work ergonomics keeping in mind the capabilities and limitations of employees.Developed quarterly objectives and goals for HR DepartmentEncouraged team spirit and boost employee MoraleDeveloped job postings, job descriptionAnticipate Staff forecasting and Succession planningEvaluates and monitor employees progressAssist payroll officer with monthly salary payments and miscellaneous expenditure.ReferenceWill provide upon request. |