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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S AnaneaMesa, AZ Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProven expertise in service and customer needs.Reliable and dedicated Customer ServiceRepresentative motivated to improve customersatisfaction and contribute to overall companysuccess.Work ExperienceCommunity BridgesMedical Provider SchedulerNovember 1, 2022 to presentCoordinating with Medical Scheduling leads topublish monthly schedules for OSCs andCrisis/Inpatient/Transition Point program for alldisciplines.Monitor incoming provider call-offs to ensurethat each unit is staffed appropriately each shift as per policy.Communicate with staff members to ensurecoverage is found for all daily shift needs.Receive and maintain accurate log of providercall-offs and report provider attendance issuesto Medical Scheduling Lead.Maintain current provider availability andon-call status.Monitor staffing levels across multiple Units toallocate resources to areas of need.Communicate with OperationsSupervisors/Leads on an ongoing basis toensure staffing levels are appropriate.Provide support with all departments to resolveday-to-day issues for staffing ratios.Align schedules in NextGen (NG) withexpectations and staff schedules provided byclinical leadership.Establish schedule modifications and monitorstandardized use of NG schedulerOther duties as assigned by Supervisor.Patient Registration SpecialistCommunity BridgesMay 5, 2021, to November 1, 2022Avondale AZProvides a high level of customer service tocallers and identifies the requested service,gathers demographic information, createsopens the patient chart in the CBI electronichealth record Complete patient check-outprocess as identified by CBIProvides basic triage to identify the type ofappointment and the preferred method forservice delivery in person, virtual visit(telemedicine, telephonic) and schedules theinitial appointmentExecute appointment reminders to patients forupcoming appointmentsSchedule appointments within establishedtimeframesSchedule follow-up appointmentsfor clinicservices as indicated by the clinical team.Answer phones for schedulingCompletes insurance verifications for eachpatient visit and identifies any patient amountsdue at the time service is provided.For uninsured patients, identifies any potentialfunding source, and identifies those potentiallyeligible for AHCCCSNotifies a clinical team member whenregistration is completed for services to becompleted.Customer Service RepresentativeTeleverde - Goodyear, AZMay 2016 to June 2019Assessed customer needs and upsold productsand services to maximize sales.Delivered service and support to eachcustomer, paving way for future businessopportunities.Asked probing questions to determine serviceneeds and accurately put information intoelectronically system.Cultivated impactful relationships withcustomers and drove business development bydelivering products.Medical AssistantEstrella Women's Health Center - Phoenix, AZFebruary 2012 to October 2014Partnered with health care and administrativestaff to create patient-centered, inviting asupportive environment for patients andfamilies.Assisted Front and Back office.Performed preliminary physical test, such astaking vitals and accurately recording results inpatient history.Efficiently performed insurance verification andpre-certification and pre-authorizationfunctions.Assisted physicians by preparing patients forprocedures including EKG's, phlebotomy,glucose testing.EducationGEDSkillsElectronic Medical Record (EMR)Data Entry - Appointment SchedulingPatient CareExperience Administering InjectionsFront and back officeInsurance VerificationCustomer ServiceMicrosoft OfficeU.S. Health Insurance Portability andAccountability Act (HIPAA) |
