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Click here or scroll down to respond to this candidateCandidate's Name
Department of Homeland Security Active Secret ClearanceContact PHONE NUMBER AVAILABLE EMAIL AVAILABLE King George VA Street Address
Abilities exercise good judgment and discretionin selecting methods and techniques forobtaining solutions Provide information with efficient andspeedy respond Strong communication and interactionskills (written and oral) Foster teamwork and collaboration Proficient in attention to details in formsupdates, proofreading documents insure satisfactory performance ofserviceSkills Typing: 45+ WPM Data Entry: 9,000 KPM Navigate in multi-screen environment. Proficient in Microsoft Office Suite, i.e.,Word, Excel, Power Point and Maximo Proficient in SAP system Proficient in SharePoint System Ensure proper handle and disposal of PIIpaperwork Prioritize time sensitive materialsCareer ProfileOperation Administrative Support Coordinator with over 10 years of Customer Service and Clerical experience. I am currently working with a 2012 Top Ten Military Friendly Employer who also Ranking #6 of Alaska Owned Businesses. I work with a team of 14 remotely, serving the entire U.S Military bases and their borders by collaborating with over 15 Vendors, receiving, sending, and tracking information for the progress of repairs for Military equipments. I help to ensure that the CBP Officer problem is solve as efficiently and quickly as possible to continue in keeping our U.S. bases and borders safe. Core ExperienceOver 20 years of Clerical &Administrative experiences:Omega Engineering Greenwich CT(1980-1983) dispatching work orderrequest to the technical field.Xerox Corp Greenwich CT (1983-1989)
track order request and monitorinventory for the east coast region.Pitney Bowes/Mail Stamford CT (1998-2000) -use SAP and in the mail facility tocontrol input and output of mailBristol Myers Squibb Stamford CT(2000-2001) responsible for accuratelyOver 6 years of Data Entry Experiences:Shearson-Loeb-Rhodes/Greenwich CT.(Stock Brokerage Firm)1979-1980Pain Webber/Old Greenwich, CT. (StockBrokerage Firm)1978-1979Union Trust/Old Greenwich, CT. (BankOperational Center)1977-1978Social Security Administration/StamfordCT. (Federal Govt Agency)1974 -1976
High SchoolMary Washington Hospital-Fredericksburg VA (2001 2006) (CNA) Certified Nurse Assistance-Assisting client to perform independently with self-care. creating and updating service request to be sent out to the field via email/phone Current Work ExperienceMaintenance Services RepresentativeChenega IT Enterprise Services LLC/ Lorton VA/ 2021 - Current Worked as a SME (subject matter expert) when communicating and collaborating with ILD (integrated logistics division)service management team members, program office members, CBP officers, agents, and/or personnel in the field ingathering and disseminating information regarding repair status and information. Act as the group to the MDC, Service Management team members, and other ILD Staff, for follow=up/research matters, providing subject matter expertise. Collaborate directly with the Service Manager team members on requests for information, research, findings, and recommendations on the life-cycle support of CBPs Inspection Technologies Provide ad-hoc Work Order research on MAXIMO records and other life-cycle information on Inspection Technologies relating to the duties of the position. Act as a Subject Matter Expert (SME) in gathering and disseminating information. Act as a Subject Matter Expert (SME) when communicating and collaborating with [ILD] Service Management team members, program office member, CBP officers, agents, and/or personnel in the field to respond to requests on status, updates, and other data within Maximo When requested or necessary, add information into, or update, or edit, records within Maximo. When needed participate in meeting with the Service Management team members to provide subject matter expertise. Provide Work Order status for completed Work Orders without proper documentation and communicate with vendors to gather the needed documentation. Maintenance Service Dispatch CoordinatorChenega Technical Innovations LLC / Lorton VA /2019 - 2021 Coordinated work orders repairs and services on government mobile and computer equipment upon the customers request. Dispatched orders, relayed messages, and any special instructions to the mobile crew and other departments. Scheduled service calls and dispatched the service crew when needed. Recorded all service calls and work orders in the Maximo system. Called and/or emailed the customer to insure satisfactory performance and completion of service. Maintained all records of service calls and work orders. Followed established procedures of documented information related to purchase items and Service Companies.General Clerk IIICI Services / Lorton VA / 2018 2010Monitor the security at the front desk for the mid-size defense contractor that supported the Department of Homeland Security. Answered all incoming calls and routed to the correct CBP personnel. Validated visitors coming into the facility when needed Performed data entry information from source documents in the SharePoint Database. Performed administrative duties which included form updates, proofreading documents, filing, retrieving, and sending emails. Accurately inputted all warehouse asset numbers into the share drive system. Followed established procedures of document information related to purchase items and services.Cashier/Assist in AccountingWalmart Supercenter / Spotsylvania VA / 2008 - 2018 Provided support as a morning member of the 20 Front-End Team Processing payments, computerized transactions at registers and in the accounting office/ Responsible for handling returns, and answering questions about merchandise, store policies, and ongoing promotions/ Assist sales and stock associates with remedial tasks during slow hours. Education and TrainingDHS PALMS (Performance and Learning Management System) current Records Management for Everyone Annual Integrity Awareness Security Inside Threat Training Protecting Personal Information Awareness Web Based TrainingBACHELOR OF ARTS PROGRAM 2012 -20XX ASHFORD UNIVERSITY/ON-LINE Major: Non-Graduate Organizational Management Related coursework: Strategic Planning for Organization/Leadership for Organizations/Management for Organizations/Organizational Change CERTIFIED NURSE ASSISTANCE PGRM 2001 - 2007 MARY WASHINGTON HOSPITAL Major: Home Health care Certified 2001-2007 Related coursework: Update training every 6 months ASSOCIATE DEGREE PROGRAM 2003 GERMANNA COMMUNITY COLLEGE Major: Phlebotomy 2003 6-month training program Related coursework: Clinical Training Mary Washington Hospital ASSOCIATE DEGREE PROGRAM 1995-1997 NORWALK COMMUNITY COLLEGE Major: Recreation/Leisure Studies Minor: Intro to business/Speech Communication 3.64 GPA REFERENCESMIKE Vreeland PHONE NUMBER AVAILABLE EMAIL AVAILABLE> Michael T. Vreeland 2Contractor / Regional LeadProgram ManagerTechnica LLCSupporting OIT/WMDU.S. Customs and Border ProtectionJoe Sarich PHONE NUMBER AVAILABLE EMAIL AVAILABLE> Joe SarichContractor / Warehouse ManagerICI ServicesSupporting OIT/WMDUS Customs and Border Protection |
