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Click here or scroll down to respond to this candidate Candidate's Name
Roseville, MI Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
SUMMARY
Customer-service Representative: A professional, dependable worker, seeking a position that will utilize my excellent
skills, qualifications and more than 15 years of work experience in Customer Service. My strong work ethic mainly,
focuses on great communication skills, organizational skills and Interpersonal people skills.Am always eager to learn in
a fast-paced environment, pay attention to detail for accuracy, and possess team-player & Problem solver attributes to
get the job done, given the opportunity.
SKILLS
Quality Control Procedures Phlebotomy
Data Entry Team Player
HIPAA Compliance Problem Solving
Word Processing Inventory Control
Blood and Tissue Sample Collection Aseptic Techniques
File Organization and Maintenance Critical Thinking
Verbal and Written Communication Multi-Tasking
Safety Monitoring Detail-Oriented
EXPERIENCE
TRINITY HEALTH, SAINT JOSEPH MERCY FRASER VILLA
Fraser, MI
Medication Tech/Certified Nursing Assistant 08/2018 to Current
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Observed and recorded vital signs and reported changes to physicians or nurses.
Adhered to all safety and infection control precautions and regulations, by reporting safety hazards to
supervisors, removing risk and promoting workplace safety.
Monitored patients for health condition changes,recorded progress notes in MARS and reported to RN Nurse to
review care plans accordingly.
Collected specimens for lab,stat and routine testing, on various specimens, practicing aseptic technique to reduce
risk of infection.
Maintained laboratory supplies inventory by checking stock to determine inventory level.
HOME WELL SENIOR CARE- PRIVATE DUTY
New Troy, MI
Home Health Aide 07/2017 to 07/2018
Maintained clean and well-organized environment for client happiness and safety by providing mental and
emotional support to foster independence and well-being.
Documented,tracked and reported clients' progress in charts and logbooks based on observations and
conversations.
Greeted patients, and family members to develop strong and trusting rapport, facilitate smooth, quality care
hence establish long term relationships
Followed care plan to administer medications on schedules to alleviate symptoms and improve quality of life.
Monitored client vital signs, reactions to medicine, behaviors and emotional state, reported concerns to case
manager and documented information in files.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Organized games and other activities to engage clients and offer cognitive and mental stimulation.
MEIJER INC
Roseville, MI
Pharmacy Technician 06/2016 to 06/2017
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer
systems.
Improved inventory management procedures to reduce overhead, backorders, and overstock.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Greeted,verified patients' identities at Front-Desk to prevent sale of wrong medications.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy
information.
Efficiently processed cash register transactions for new and refilled prescription orders.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
FEDEX SMART POST/GROUNDS
Belleville, MI
Customer Service Associate 12/2013 to 06/2016
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive
communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld quality control policies and procedures to increase customer satisfaction.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and
developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
SUNRISE ASSISTED SENIOR LIVING
Ann Arbor, MI
Medication Care Manager 11/2011 to 12/2013
Maintained daily living standards by assisting clients with personal hygiene needs.
Assisted with meal planning to meet nutritional plans.
Monitored vital signs and medication use, documenting variances and concerning responses.
Completed initial discharge planning assessments in electronic medical records on high-risk patients.
Identified risk management concerns and reported scenarios to appropriate management.
Directed daily operations at facility caring for more than 50 individuals.
UNIVERSITY OF MICHIGAN
Ann Arbor, MI
Medical Administrative & Clinical Assistant 07/2010 to 12/2013
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidentiality by completing and safeguarding medical
records.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Followed principles of asepsis and infection control to meet patient safety guidelines
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining
process.
EDUCATION AND TRAINING
ASSOCIATE OF SCIENCE: NURSING ASSISTANCE 04/2021
Irving's Professional Cna School, Warren, MI
Top Honor's Diploma Certification
Graduated from continuing education in Nursing Assistance
ASSOCIATE OF SCIENCE: MEDICAL ASSISTING 07/2010
Ross Medical Education Center, Ann Arbor, Michigan
Letters of Student Mentor Award & recommendations
Graduated and earned Top Honor's Diploma Certification, in Medical Aministrative and Clinical Assistance.3.8
GPA
BACHELOR OF ARTS: SECONDARY EDUCATION 04/2005
Makerere University, Kampala,Uganda , UGANDA
Graduated and earned Honor-roll continuing Secondary Education-Art & Design
Dean's List Award Recipient
ASSOCIATE OF ARTS: ART EDUCATION 07/1997
Kyambogo University, Kampala,uganda
Honor-Roll award, and Dean's List Student Award recipient
Completed continuing education, majored in Art Education with 3.5 GPA
HIGH SCHOOL DIPLOMA 09/1995
Makerere High School, Kampala,uganda
High School Diploma Recipient,Red Cross Society member recipient.
Majored in Arts coursework in Literature, Economics and Divinity+Art(subsidiary)
Graduated from High School (both ordinary and senior) levels with 3.0 GPA
ADDITIONAL INFORMATION
Certifications & Licenses will be provided upon request. 2022
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