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EMAIL AVAILABLE PHONE NUMBER AVAILABLETucson, ArizonaWORK EXPERIENCEDarden Restaurants June 2016- PresentRestaurant Server/To-go SpecialistOro Valley, AZ*Multitasks with a high degree of accuracy during high volume and fast-paced business operations.*Consistently surpasses weekly and monthly sales targets.*Excellent communication skills both written and verbal.o Ability to anticipate and effectively address customer concerns using de-escalation and conflict resolution techniques.*Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of over 300 customers and achieved 100% customer satisfaction.*Demonstrated exceptional communication and team-work skills.o Recognized and awarded for outstanding team-leadership (2020 & 2022)Rodgers Wrights Customs March 2021-October 2021Marketing Assistant InternTucson, AZ*Communicated directly with clients; fostering trusting relationships and promoting company services.*Assisted in organizing and developing successful marketing campaigns.Responsible for developing written marketing content.EDUCATION*Arizona State University August, 2022Bachelors of Science, Communications*Magna Cum Laude*Deans List 2022, GPA 3.75Relevant Course Work: Creative writing, anthropology, persuasion and social influence, business communication, digital networking, quantitative research and translation, spreadsheet modeling, logistic regression, statistical analysis;o Utilized SPSS to analyze and translate data from information on 500+ survey respondents in order to identify potential future buyers.o Digital Communications: experience publishing blogs, creating podcasts and distributing/administering surveys.Strong research and writing skillso Conducted extensive research on topics such as: social theory, sustainability and the Anthropocene, digital culture; the association between advertising and consumption, social change and intercultural business communication.SKILLSAbility to adapt, prioritize goals and meet deadlines, customer service, social perceptiveness, public and media relations, analytic reasoning, e-commerce, content marketing, active listening, leadership, loyalty building, conflict de-escalation.CertificationsGoogles Foundations of Digital Marketing and E-commerce Certification (Coursera)