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Title Case Manager Customer Service
Target Location US-PA-Durham
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Ph: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryAn accomplished Mental Health Substance Abuse Therapist with a proven background in the field and 35 years of related experience. Highly trained in diagnosing and treating mental and emotional disorders facing individuals and their family units. Skilled at employing evidence-based techniques to improve their health, wellness, and function.ExperienceAramarkPatient Services Worker-Duke University Hospital September 2022-PresentDelivers patient trays during meal service and delivers snacks or proper nourishment to patients as directed by a physician or a dietitianProvides positive patient engagement and communication skillsInforms patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family membersEnsures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet informationInventories and restocks goods and supplies to the proper levelsEnsures prompt response to a request for service and follows up if delays or other problems are identifiedMaintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standardsProvides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.Therapist May 2011 October 2022Full Circle to Completion Toledo, OHProvide clinical and administrative skills to a team of clinical therapists and CPST workers.Track outcomes and documentation associated with all mental health clients in accordance with agency and licensure standards.Participate in Quality Improvement/ CARF Committee Meetings.Maintain clinical caseload including individual and family therapy within the home setting, as well as group therapy for a client with dual diagnoses.Developed and maintain an Individualized Service Plan (ISP) in accordance with agency and licensure standards.Provide diagnostic assessments.Helped individuals and members of a family unit build and use skills to constructively confront and manage their issues.Continuously evaluated the effectiveness of treatment strategies by monitoring clients and following up on their progress.Used the advice of other counselors and medical professionals to fully analyze each case and coordinate the most appropriate counseling services to meet their needs.Individual Provider Jun 2011 May 2014Lucas County Board of MR/DD Toledo, OhioProvided flexible, individually tailored supports and assistance designed to help the individual learn, maintain, or improve skills in areas that directly affect the ability to reside as independently as possible. It is goal-driven. The supports that may be furnished may include training in:Self-Care: Daily activities that enable the person to meet basic life needs such as food, hygiene, appearance, and health.Independent Living: Activities that enable the individual to participate in a full and varied life in the community, including things such as meal preparation, home management, community resource utilization, and self-administration of medication.Socialization: Activities that enable a person to acquire new behaviors, improve socialization skills, increase confidence in interacting with others, and promote generalization of skills to prevent regression of skills developed.Qualified Professional Case Manager May 2009 Nov 2012DreamWorks II Durham, NCProvided anticipatory guidance, and positive reinforcement for individuals with mental health/substance abuse issues.Gathered information for NC TOPPS, and section 8 housing.Coordinated clinical diagnostic assessment.Completed strengths and needs assessment.Develop person-centered plans, and treatment plans, and facilitate treatment team meetings.Encouraged/taught problem-solving, social, and coping skills.Qualified Professional Case Manager Jun 2000 Apr 2004Children and Youth Services Burlington, NCAssisted with planning, coordinating, and monitoring treatment services provided to the consumer and their families.Coordinated referrals, escorts, and networks to appropriate community resources (medical/psychiatric facilities, entitlement programs, and permanent housing).Completed paperwork for referrals, consumer histories, and discharges.Substance Abuse Counselor II Sep 1998 May 2000First Step Sanctions Center Carrboro, NCGuided offenders through an intensive program addressing Cognitive Behavioral Restructuring.Areas addressed through this comprehensive approach include substance abuse treatment and education; stress/anger management; problem-solving/communication skills; assertiveness training and personal goals set.Lead group counseling sessions on issues such as socialization.Chemical Dependency Family Therapist Aug 1995 Sep 1998St. Anthony Villa Toledo, OhioCounseled chemically dependent adolescents and their families.Guided, managed, and monitored the daily living tasks of a diverse in/outpatient facility.Presented educational lectures, facilitated group therapy, and conducted individual counseling sessions.Develop an aftercare plan to implement consumer needs.Mental Health Tech Aug 1996 Jan 1998Connecting Point Toledo, OhioMonitored emergency temporary shelters for youths.Completed screenings and assessments, crisis stabilization, and case management.Observed and documented the behaviors and conditions of the patients under care.Intensive Case Manager Nov 1993 May 1995Federation Employment Guidance Services F.E.G.S New York, NYAssessed the problem/need of mentally ill men/women substance abusers.Coordinated referrals, escorts, and networks to appropriate community resources (medical/psychiatric facilities, entitlement programs, and permanent housing).Counselor Sep 1990 Nov 1993Young Adult Institute New York, NYCounseled emotionally disturbed and mentally disable individuals.Established rapport and help build consumer self-esteem and self-confidence.Intensive Case Manager Aug 1990 Nov 1993Manhattan Bowery Corp New York, NYCounseled in crisis intervention, strong emphasis on case management.Develop initial comprehensive treatment plans.Counseled chemically dependent homeless women.EducationAdvanced Studies in Human Behavior Ph.D. June 2014-PresentCapella University-Minneapolis, MNGPA 3.815Master of Science: Health Care Administration June 2011-May 2013Capella University Minneapolis, MNGPA 3.667High School Diploma: General September 1982-June 1986Edward Drummond Toledo, OHGPA 3.1Bachelor of Science: Psychology September 1986 -May 1990Central State University Wilberforce, OHGPA 3.2Minor in Business AdministrationAffiliationsDelta Sigma Theta Sorority Inc., March 30, 1996-Present, Toledo, OhioNorth-East Baptist Church, September 1998-Present, Durham, NCThe National Society of Leadership and Success-2020-Present, Jersey City, NJ

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