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Click here or scroll down to respond to this candidateCandidate's Name
Lanham, MarylandSystem Administrator with Master of Science in Electrical Engineering, Bachelor of Science in Computer Science, and 10 years of experience troubleshooting, analyzing, and resolving technical problems in large network environments, resulting in high levels of customer satisfaction. Skilled with administration on various Linux distributions, Windows and AWS environments including installation, configuration and systems monitoring. Proficient in deployment of virtual servers and installation and configuration of operating systems.TECHNICAL SKILLSETMicrosoft Windows 2008, 2012, 2016, 2019 CentOS/RHEL 5/6/7, Mac OS, iOS, A Cisco IOS/NX-OS based switches & routers Cloud Architecture (AWS)StandalonesTechnical Support (Hardware, Software and User Support)Microsoft Office SuiteAdobe ProfessionalMicrosoft Deployment Toolkit Inventory and Asset ManagementActive Directory, LDAP, DNS, DHCP Group Policy, VMware, EC2, S3Power Shell, Python, Bash, Ansible, Git,FortiGate FirewallsTelecommunications, Network CablesRemedy, HP Task Manager Open VPN, IPsec, Server, MySQLProfessional ExperienceArc of Montgomery County Rockville, MDSystems Administrator September 2015 February 2022Build, configure and deploy virtual machines and templates for mission critical clientsExecute server administration tasks in UNIX/LINUX systems by creating and modifying accounts, assigning and restricting permissions, and managing multiple platforms to verify server performanceResolved up to 5 inquiries per day, addressing Linux OS patching and various new user issues via verbal and written communication and remote access, increasing customer satisfaction by 67% annuallySupport and maintenance of Hybrid and On-Premise infrastructureActs as the subject matter expert providing vSphere 6.x/7.0 systems supportBuild, configure and maintain AD, DNS, DHCP, NPS, NFS, WSUS remote access and security managementMigration of Windows 2008 Data Center to Windows 2019 Data Center (Physical, Virtual & AWS)Install, configure, and design Windows 2019 active directory organizational units and security groupsUse Active Directory to create users, unlock users, add users to groups, and add machines to respective OUsDeploy, upgrade and maintain EC2s per user requestPlan, develop, and coordinate the implementation of the cloud infrastructure and its critical System of Systems residing in AWS GovCloud VPCs, Dual GovCloud AZs, Direct Connect connections, and VPC PeeringMonitor, troubleshoot and perform break-fix tasks on all systems as necessary including backup, CI/CD automation using AnsibleCreate, test, and deploy custom queries for dashboards using CloudWatchVCenter, ESXi, IDRAC network drivers and firmware patch managementBuild and maintain multi-factor RADIUS and RSA authentication serversPlan, manage and implement security changes and improvements to meet ITIL, NIST requirementsAutomate daily end user support tasks helping decrease the manual intervention for user related issuesUse of remedy ticketing system JIRAEstablished network specifications and analyzed workflow, access, information and security requirementsDesigned proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faultsInstalled important security and functionality patches to maintain optimal protections against intrusion and system reliabilityArc of Montgomery County Rockville, MDHelp Desk Tier III Specialist February 2009 - September 2015Resolved up to 9 inquiries per day, addressing Linux OS patching and various new user issues via verbal and written communication and remote access, increasing customer satisfaction by 67% annuallyDeveloped and managed knowledge base of frequently asked customer questions, communicating technical solutions to non-technical audience, resulting in average of 5 minutes saved per inquiryConducted review of help desk system, recommending software upgrades to create more efficient management of help deskProvided skill administering Microsoft Windows Active Directory environment including domain services, sites and services, users and computers, and group policy administrationUse TCP/IP troubleshooting tools to troubleshoot and resolve network connectivity and DNS related issues and set up, configured and troubleshoot NFS, Servers in a multiplatform LANProvided skill administering Windows Server 2008, 2008R2, 2012, 2012R2, and 2016 basic printer support hardware repairs to PCs and Laptops, phones and tabletsAdditional ExperienceTrouble Desk Administrator, Paloma Systems, Inc.Core CompetenciesApache Linux Distributions (Ubuntu, Red Hat, CentOS) Windows 7, 8, and 10 Shell Scripts (Bash and PowerShell) Virtualization (VMware Vsphere and Hyper-V) Microsoft Windows Server Load Balancing System Administration Network Routing and Management Cloud-based ServicesTechnical SkillsProgramming Languages: Python, Node.js, Azure PowerShell, SQL, KubernetesFrameworks: NIST cybersecurity framework, ITIL FrameworkPlatforms: AnsibleDatabases: MySQL, OracleEducation/CertificationsMaster of Science in Electrical Engineering - Communication Networks, George Washington UniversityBachelor of Science in Computer Science - Computer Networking, Strayer UniversitySecurity+ ce Certification, CompTIA (Expires on July 2024), July 2021Cloud+ ce Certification, CompTIA (Expires on July 2024), July 2021Secure Cloud Professional CSCP Stackable Certification, CompTIA (Expires on July 2024), July 2021Linux+ XK0 Security+ Certification, A Cloud GuruNetwork+ Certification, CompTIAOracle Certified Associate (OCA), OracleRed Hat Certified System Administrator, A Cloud Guru, May 2021Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting, A Cloud GuruRed Hat Certified Specialist in Ansible Automation, A Cloud Guru, December 2021Amazon Web Services (AWS) Certified Solutions Architect Associate, A Cloud Guru, May 2021Microsoft Azure Fundamentals (AZ-900), A Cloud Guru, February 2022Python Scripting, A Cloud Guru, August 2021 |
