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Candidate Information
Title Customer Service Sales Director
Target Location US-TX-Irving
Email Available with paid plan
Phone Available with paid plan
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STEPHANI SHERMAN (Allen) EMAIL AVAILABLEStreet Address
Phone: PHONE NUMBER AVAILABLEHospitality Specialist  RSD Consulting - Hospitality Specialist / Oct 2019  PresentHaving fun while growing occupancy and revenues with relationship building efforts with both internal teams and clients. Save time and increase occupancy with some proven solutions for hotels. Hotel Marketing expertise to Increase RevPAR. Time saving Solutions. Reduce OTA cost for our Hotel and Resort Owners. Showing team, the true meaning of hospitality begins within.Regional Sales Director - RSD - KPartners USA Hotel Management / Aug 2017- Oct 2019As a REGIONAL SALES DIRECTOR (RSD), I am responsible for all hotels in my portfolios- Revenue generation/ Profit and loss, Budgets, strategies and sales and marketing plan each year. I serviced multiple (8-15 hotels with over to 30 million in revenues) Branded hotels (Hilton, IHG, Choice, Wyndham, Radisson, REIT and Boutique hotels). I trained and supported community sales directors in designated region to achieve KP revenue, sales and marketing objectives keeping each community in accordance with all laws, regulations, and company standards. My position drives achievement of occupancy/RevPAR/ADR goals (Smith Travel Reports) in designated region. I excel in building relationships and working with the corporate/brand management, Revenue Managers/ Regional Director of Operations, Ownership, local staff members, and community folks. and hotel guests.Resident Services/Operations Manager- RSM/ Interim General Manager - Scion Group / Oct 2016- July 2018My RSM position focused on enhancing the quality of life for the corporate office, community, vendors, staff and locals. Monitoring the asset in its changing needs is crucial in handling administrative responsibilities. My position as RSM/GM is the critical link in creating a multi levels yield profitability and growth for a 4.5-milliondollar asset.Director of Sales & Marketing - Hilton World Wide Focus Service Division - / Jan 2008 Oct 2016Clear collaboration with finances to ensure the divisions sales plan is on budget to meet or exceed revenue expectations and profit goals. Highest revenues for hotel location, increase in room sales to $4.3 Million double year of year.Sales & Marketing Lead-National Accounts / Operations Planning) -Tricia BarksDale Designs - / 2001-2007 (Duel position during Jan 2001 to Oct 2017) - Forge relationships and build rapport to cultivate, enhance and leverage external and internal relationships to B2B marketing in developing Point of Sales System. Customer Service and people skills are truly my strength.Regional Director of Sales - Texas Hotel Managements LLP /2002-2007 - Opened new Hilton Garden Inn - Granbury, TX. Reconstructed sales team and goals for Hawthorn Suites. Hyatt Stockyard Station Fort Worth, TXHospitality Management Faculty Instructor - Blinn College / Jan 2008  Dec 2012  (Duel Duty as I instructed one class a week - Intro to Hotels and Hospitality Management  College Level Course - Transferable to Texas A&M University  Recreation Park Tourism Science Program. ) - I created an environment energized by the art of the possible, where talented, win-driven empowering, and coaching students was an everyday event.Director of Sales & Marketing - Interstate Hotels & Resorts / May 2002  Dec 2007Assess the effectiveness of company programs to determine optimum revenues using Interstate system reports and market data, to initiate and grow revenues.EDUCATION -Marketing and Communications -University of Texas Austin/University of Texas Certified Trainor Texas AgriLife Extension, Texas A&M University / RPTS -Parks, & Tourism -CERTIFICATIONSBusiness Management Cert  HospitalityRPTSMultiple Revenue Management CertsTexas Certified Applicators LicenseHospitality Instructor Merit,Salesmanship, and Texas FriendlyMeeting Planner Hilton IntercontinentalRevenue Management - PropertyManagement SystemsMSI & PMS Hotel Reservations TrainingMS Word/Outlook/Excel/ Delphi/BreezeWindows Base Environments - Opera/OnQ/Entrata-many othersBusiness to Business Direct Marketing AlumniFair Housing CertifiedEntrata & Real Page CertificationsAHLA  American Hotel & LodgingAssociationUS Travel AssociationIHRA- International Hotel & RestaurantAssociationThe International Eco-Tourism SocietyVP & Programs Director (former)
Brazos Valley Lodging AssociationCollege Station Citizens UniversityGraduateTexas Friendly Certified in HospitalityGuest Relations- HospitalityCommunications -2008 - 2017Letty Barros  KPartners  PHONE NUMBER AVAILABLEKurt Berkley  Safari Hotel Management - PHONE NUMBER AVAILABLEMellissa C. Fowler  Interstate Hotels  PHONE NUMBER AVAILABLEIvy Watts  IHG  PHONE NUMBER AVAILABLEMissy Casseda Metts -Personal  PHONE NUMBER AVAILABLEPam Henrichson- Ad Accountant  PHONE NUMBER AVAILABLEReferences available on request. Thank youTexas Reds Festival  OriginalDevelopment Committee & WineCommittee ChairCompany Employee Spirit AwardWinnerHabitat for Humanity VolunteerChamber of Commerce/CVBAmbassadorCART certification 2016 -CommunityAction Response Team  Bryan &College Station Emergency RespondersOn Ramp  Fund Raising agentHotel Motel Association MemberApartment Association Member

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