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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE Emotional Intelligence
Microsoft office Empathetic Verbal communication Leadership Data Analysis Presentation skills Adaptable Strategic thinking Business knowledge Relationship building Self-taught scratch golfer
Conversational in Italian Time Management
Customer retentionSkillsWork HistoryRocket Mortgage/Quicken Loans February 2020 June 2022Senior Mortgage Banker/Loan Officer Detroit, MI
Converted 31% of leads into closed loans leading team and 3rd in region of 150+ team members compared to the average of 17% Built natural rapport with clients being curious, Open minded, friendly and knowledgeable leading to
1st in region with 150+ team members for overall production based on seniority level - 3rd in region with all seniority levels writing $200,000,000+ in closed loans Collected and analyzed customer financial information Determine appropriate mortgage loan products and service Consistently produced over goal and out produced more tenured bankers
Maintained and followed up daily with a pipe line of up to 60 clients Licensed in 17 states working with a very diverse group of clients Helped clients get into better financial positions through refinancing using thoughtful and creative solutions specific to each clients situation Natural curiosity and analytical problem-solving abilities
Bon Secours Mercy Health January 2019 to May 2019Project Management Associate Toledo, OH Designed benchmarking tool for executive leadership to evaluate 43 hospitals with 6+ key attributes for process improvement opportunities Designed market diversity analysis tool used to identify opportunities across 9 hospitals segmented by race, gender, ethnicity, and service line identifying 5+ opportunities Compiled zip code data used to track 2000+ physician referrals Conducted OR time study for 50+ surgery patients transitioning to PACU to validate EHR time stamps over 18 hours Oversaw 3 total joint replacement surgeries to record current state processes Responsible for creative design of power point used in on-boarding processesUn Panino Diverso January 2016 to May 2016Public Relations Intern Reggio-Emilia, Italy
Photographed and assembled 50+ creative food displays Created and managed 2 social media accounts Recruited new customers though presentations and passing out flyers in the community Acted as translator for English speaking customersLuoghi Di Prevenzione Prevention Center January 2016 to May 2016Directorship Intern Reggio-Emilia, Italy Translated material from Italian used in student education workshops Designed 2 informational displays used in an international health conference based in AustriaEducationBachelors of Science - Healthcare Administration
University of Toledo Graduated May 2019Business Administration/ Data analytics minor, Honors award recipient, Cum LaudeNurses Aid Certification 07/2015 Certification number - MI000025172
Study Abroad Program September 2016 May 2017
Universit Degli Studi Di Modena E Reggio Emilia Reggio-Emilia, Italy
Volunteering Habitat for Humanity Volunteer 3 mission trips to fix and modernize housing in Hurley, VA Volunteer at Sunshine Homes for people with disabilities Pi Kappa Phi Fraternity - Recruitment Chair Interfraternity Council - VP of Communication
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