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Click here or scroll down to respond to this candidateCandidate's Name
Cheyenne, WY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Technical specialist with 13+ years experience in global & wireless Windows NT, UNIX and Lotus Notes environments. Committed to responsive Helpdesk and user services, approaching all support issues with patience, flexibility, a sense of urgency and a soothing desk-side manner. Energized by challenges and readily adapts to new technologies, projects, teams, systems and tools. Comfortable and confident in presenting technical material to diverse audiences and end-users. Exceptional ability to anticipate end-user needs and potential system-wide problems, implementing preemptive solutions or fixes before they escalate. Work ExperienceGreeter / Security ObserverWalmart superstore - Cheyenne, WYDecember 2021 to PresentMeet and greet customers and security observerHousekeepingLIFECARE LLC - Cheyenne, WYDecember 2016 to May 2021Vacuuming and Mopping various areas as directed by Supervisor. Lot AttendantThe Home Depot - Cheyenne, WYFebruary 2015 to November 2015Lot Attendant Brought shopping carts in from parking lot. Dispatcher Specialist II (Refernces Available Upon Request) EchoStar - Littleton, COMarch 2008 to April 2011 Dispatches orders and relays messages and special instructions to mobile crews and other departments. Prepares daily work order and distributes to service crew on a daily basis. Submits for approval in advance of activity date. Schedules dispatch service calls and dispatches local and/or national service crews. Answers and routes incoming customer calls to the right locations to ensure customer satisfaction. Tier 2 Business Wireless Technical SupportSprint Communications - Englewood, COOctober 2007 to March 2008 Supported all Sprint products for entire corporate market. Provided ONE CALL Resolution whenever possible.Tier 2-3 North East Data Technical SupportPRC - Greenwood Village, COApril 2007 to October 2007 Supported Verizon PDAs, Smart Phones, BlackBerry devices, PC cards, Laptops as well as support with hardware and software issues.Tier 1 Technical SupportComcast Cable/Communications - Denver, COMarch 2007 to April 2007 Provided support to commercial customers for Comcast products. Diagnosed issues, developed solutions based on diagnosis. Identified LAN issues, provided troubleshooting on connectivity and email issues, password resets, and re-provisioning modems.IT TechnicianColorado Department of Regulatory Agencies - Denver, CO April 2006 to January 2007 Delivered technical support for microcomputer hardware and software troubleshooting and resolution including desktops, laptops, printers, PDAs. Provided end user support for Windows system. Used Active Directory as well as remote access. Installed hardware and loaded software, reimaged computers. Dealer/customer SupportNextel Communications - Denver, COSeptember 2003 to April 2005 Efficiently handled calls from sales and retail customers. Performed account fulfillment and activation processes, account modifications, credit requests, rate plan changes and phone upgrades. Submitted trouble tickets for problem resolution/escalation. Customer Relations SpecialistQwest Communications (US West) - Denver, COJune 2003 to September 2003 Drove sales of products and services and processed incoming calls for a 14-state region. Answered and adjusted customer billing concerns.Customer Service SpecialistConvergys - Denver, COSeptember 2002 to June 2003Client: US Postal Service Core member in a high-volume, fast-paced Call Center environment Migration SpecialistIronman Staffing - Fishers, INDecember 2001 to April 2002Client: Federal Aviation Administration Selected to be a member of a 6 person migration team for a 4 month project migrating cc:Mail to Lotus Notes R5 and Sametime 2.0. Delivered training to other trainers, to administrative support staff and FAA Domino administrationIT SpecialistCentury Link - Century, FLMay 2001 to May 2001 Recruited by former manager for temporary assignment in anticipation of Y2K concerns. Monitored and maintained 30+ Windows NT/UNIX servers. Supplied Lotus Notes Tier II support, server administration and system troubleshooting. Performed maintenance and load balancing. Created, deleted and managed user accounts.Lotus Notes AdministratorIBM Corporation - Boulder, COMarch 1999 to November 1999 Managed Lotus Notes database for 45,000 users, monitored AIX servers, and administered MQ Series. Worked with 3rd party applications interacting with Lotus Notes. Handled installs, upgrades and running of scripts. System AdministratorCenturyLink/TekSystemMay 1991 to February 1999 First Touch Response - Monitoring data Web hosting sites Create tickets for clients for: 1) Cyber Center access 2) Remote Hands technical assistance 3) Suppressing alarms per customer serversEducationHigh school diplomaJohn F. Kennedy High School - Cedar Rapids, IAApril 1966 to June 1969 |
