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Click here or scroll down to respond to this candidateCandidate's Name
Crystal, MinnesotaEMAIL AVAILABLECUSTOMER SERVICE AND DEBT COLLECTOR PROFESSIONALStrong analytical and computer application skills in customer service. Keen ability to maintain a clear perspective of goals to be accomplished. A pragmatic self-starter who knows how to get results. Proven ability in Microsoft suites. Excellent problem solving, communication and presentation skills.PROFESSIONAL EXPERIENCEJob HistoryMortgage Processor 4 @ Wells Fargo Minneapolis, Minnesota, 12/2020- PresentMortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.Diligent and details oriented through in gathering borrower information, verifying loans documents, and receiving files documentation to guide each loan from preparing for closingTimely and clear communication with customers, HMCs, settlement agents, brokers, and other counterparties to obtain missing information and documentation for the loan file.Obtained and clearing some approval stipulations; submitting loan file to underwriting for review; ensuring all compliance and underwriting guidelines are met.Entering loan information into the system; prioritizing and/or managing assigned pipeline to meet anticipated closing date and performance metrics.Contact new and existing customers to give them update on their loan application.Computer knowledge in MS office suite and propriety mortgage processing software.JWG Service LLC, / Accouningtgist Crystal, Minnesota MN, 09/ 2014 - 11/2020Costumer Service RepApplying polite and customer-service-focused communication that adheres to federal and state guidelines on each phone callUtilizing computer systems for data collection and contact informationApplied collection methods to collect paymentsEnsuring all customer information is correct, including phone numbers and addressesFollowing federal and state laws about dealing with debt collectionEscalating issues to the Team Lead and/or Operations.Comcast Rochester Minnesota, 05/2013- 08/2014Customer Service and Sale RepContact new and existing customers to discuss current sales promotions.Create excitement and set appointments for customers to drive our world class automobiles.Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our state-of-the-art auto stores.Follow up with customers to ensure satisfaction and produce referrals.Perform all other Business Development selling duties as assigned.Education:High School DiplomaCalvary Baptist High SchoolLiberia, West Africa July 2002Diploma in Computer software Feb/2003Tower ComputerLiberia, West AfricaMetropolitan State UniversityBachelor of Science (BSc) Business Administration, Metropolitan State University
Prospective graduate 12/22 |
