| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummarySystematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Knowledgeable and dedicated customer service professional with extensive experience in HEWLETT PACKARD industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.SkillsUpselling Products and ServicesResponding to Difficult CustomersData Entry and MaintenanceCRM SoftwareEfficient and Detail-OrientedMultitasking and PrioritizationUnderstanding Customer NeedsCreative Problem SolvingBuilding Customer Trust and LoyaltyInbound and Outbound CallingMicrosoft ExchangeTime ManagementProactive Self-StarterWork HistoryAugust 2021 - CurrentFamily Dollar Orlando, FLLead CSRBoosted team spirit and performance by communicating clear service expectations and quality goals to each team member.Planned schedules and workflows based on expected customer demands.Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.Responded to customer calls and emails to answer questions about products and services.Trained, oversaw and mentored new team members to strengthen performance and job expertise.Delivered prompt service to prioritize customer needs.January 2001 - CurrentSSDI Norcross, GADISABLEDBECAME DISABLED IN 1997 AFTER A BAD CAR ACCITENTApril 2004 - September 2006Hewlett-Packard Inc Peachtree Corners, GACustomer Service RepresentativeProvided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Collected and analyzed customer information to prepare product or service reports.Answered product and service questions, suggesting other offerings to attract potential customers.Responded to customer requests for products, services and company information.September 1997 - October 2001DeKalb County Board Of Health DEKALB,, GAHuman Services TechnicianKept and established comprehensive case files to support proper documentation and record retention.Assessed barriers, strengths and needs of each family and worked quickly to remediate.Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.Interviewed applicants for services and supported application completion as necessary.Inputted information and obtained quantitative and qualitative data on client details to provide services requested.Interviewed clients and family members to obtain key information for case planning and management.EducationSuffolk County Community College Selden, NYNo Degree Science EducationJune 1975I.S.88 Brooklyn, NYHigh School Diploma |
