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Click here or scroll down to respond to this candidate1573 Ridgemont DrivePHONE NUMBER AVAILABLELaVergne, Tennessee Street Address
Email : EMAIL AVAILABLECandidate's Name
KEY SKILLS & ABILITIESManagement and leadership skillsAdvanced communication and negotiation skillsAdvanced cash handling and experienceAdvanced computer and administration skills and experienceExperienced in Accounting, HRM and BankingEXPERIENCEAsset Control Collector (Senior), The Tennessee Credit Union Nashville,Tn.March 2020 to PresentPosition Summary:Incompliance with the state and federal regulations and within the spirit of Credit Union philosophy and acceptance parameters, collect and control all late or problem loan accounts. Complete and maintain accurate reports and records of all phases of collection activity such as Bankruptcy Filings, Assignments to Attorneys, Monitoring Loan Repayment Control Procedures; and making recommendations to management relating to the Asset Management Department. Provide back up for credit life and Disability Claim Filings and processing IRS and Court Levies and Garnishments. Perform responsibilities in a manner that helps provide an exceptional member experience.Duties/ Responsibilities :Perform responsibilities in a manner that contributes to the Team effort and helps provide an exceptional member experience.As assigned, contact delinquent consumer and mortgage loans, credit card accounts to determine causes and cures for delinquencyPrepare and mail all collection letters to members as applicableFollow up on delinquent accounts by contacting members via phone, email, or sending out various lettersAs instructed, prepare paperwork and assignment of member accounts to attorneys for legal actionPrepare and file required paperwork for Bankruptcy notification including properly flagging collateralized member accounts and assigning to attorneyMonitor loan payments processing and recording procedures on assigned accountsProvide information necessary for the preparation and reporting of various loan reportsNotarize forms for the Credit Union and members when neededMember Service Representative III, The Tennessee Credit Union Nashville,TnDecember 2018- March 2020PERFORM SPECIALIZED FUNCTIONS AS LOAN OFFICER IN ADDITION TO ALL OTHER MSR DUTIES.Provide prompt, efficient and courteous service to meet members needs, including account transactions, and helping with related servicesAssist in assuring loan quality and in achieving goals of the Credit Unions strategic plan.Interview members, process applications for loans, and disburse loans as directed.Maintain awareness of all current rates and marketing promotions.Perform all duties in compliance with applicable regulations, particularly relating to lending, new accounts; Bank Secrecy and security issues.Perform responsibilities in a manner that helps provide an exceptional member experience.Teller, EnBright Credit Union, Hermitage,TNSeptember 2018- November 2018 ( Temp - Account Temp Robert Half )Keep in touch with the members to ensure that all their banking/credit union needs are metComplete transactions according to establish guidelines: complexity of transactions performed varies by the teller levelEnsuring a long term association and establishing harmonious relations with the membersHaving good knowledge about various functions of the bank to help the clientsIdentifies sales referral opportunities and makes appropriate referralPerforming various accounting operationsEngaging quality conversations with members and performing excellent customer service skillsFollows established procedures and meet and or exceed service quality goalsBalance and work administration duties for the branchHandle all member problems and complaints with professionalism and courtesyReceive incoming phone calls from members and other departments to research errorsOperate and balance a teller cash drawer assisting with all of their basic needsTELLER COORDINATOR, US BANK, NASHVILLE, TNMay, 2014 August 2017Keep in touch with the clients to ensure that all their banking needs are metComplete transactions according to establish guidelines: complexity of transactions performed varies by the teller levelEnsuring a long term association and establishing harmonious relations with the clientsBeing always ready for helping the clients when they come to the bank or over the phoneHaving good knowledge about various functions of the bank to help the clientsIdentifies sales referral opportunities and makes appropriate referralPerforming various accounting operationsEngaging quality conversations with clients and performing excellent customer service skillsFollows established procedures and meet and or exceed service quality goalsManaging and Training New TellersBalance and work administration duties for the branchTELLER, FIRST TENNESSEE BANK, NASHVILLE, TNJanuary 2014 May, 2014Keep in touch with the clients to ensure that all their banking needs are metComplete transactions according to establish guidelines: complexity of transactions performed varies by the teller levelEnsuring a long term association and establishing harmonious relations with the clientsBeing always ready for helping the clients when they come to the bank or over the phoneHaving good knowledge about various functions of the bank to help the clientsIdentifies sales referral opportunities and makes appropriate referralPerforming various accounting operationsEngaging quality conversations with clients and performing excellent customer service skillsFollows established procedures and meet and or exceed service quality goalsUnemployed/Seeking EmploymentOctober 2013 January 2014Teller, US Bank, Nashville,TNJanuary 2010 October 2013Keep in touch with the clients to ensure that all their banking needs are metComplete transactions according to establish guidelines: complexity of transactions performed varies by the teller levelEnsuring a long term association and establishing harmonious relations with the clientsBeing always ready for helping the clients when they come to the bank or over the phoneHaving good knowledge about various functions of the bank to help the clientsIdentifies sales referral opportunities and makes appropriate referralPerforming various accounting operationsEngaging quality conversations with clients and performing excellent customer service skillsFollows established procedures and meet and or exceed service quality goalsTELLER III, SUNTRUST BANK, NASHVILLE, TNOctober, 2004 August 2009Keep in touch with the clients to ensure that all their banking needs are metComplete transactions according to establish guidelines: complexity of transactions performed varies by the teller levelEnsuring a long term association and establishing harmonious relations with the clientsBeing always ready for helping the clients when they come to the bank or over the phoneHaving good knowledge about various functions of the bank to help the clientsIdentifies sales referral opportunities and makes appropriate referralPerforming various accounting operationsEngaging quality conversations with clients and performing excellent customer service skillsFollows established procedures and meet and or exceed service quality goalsTrained new tellers and back-up to the Head Teller as neededACCOUNTING CLERK I, KROGER REGIONAL ACCOUNTING CENTER, NASHVILLE, TNFebruary, 2004 September, 2004Costing and matching products and servicesResearch differences, cost, quantity and submit payments to vendorsWork correspondence, balance accounts, and bill vendors for damaged products on a daily basisData Entry, key batches through EXTRA programs and AS400Conducting and working on excel spreadsheets daily, monthly and periodicallySend out audit lettersACCOUNTING OFFICE LEAD ASSOCIATE, WALMART STORES INC., ANTIOCH, TNAugust, 2003 February, 2004Ensure good Customer service by accurately processing and maintaining media tender types and bank depositsBalancing and reconciling accounts receivableOperate and maintain handheld SMART terminal and accounting office equipment, and use other assigned toolsProcess, maintain, manage and ensure the safekeeping of the companys funds while maintaining store level confidential financial documents and paperworkResearch, document, and ensure the correction of media tender type discrepancies are corrected and efficiently recordedConducting and working on excel spreadsheets daily, monthly and periodicallyCommunicate as needed with the companys supervisors and salary managementEDUCATIONBEAUTY ACADEMY NASHVILLE, TNVOLUNTEER2001 - 2002HIGH SCHOOLMAPLEWOOD COMPREHENSIVE HIGH SCHOOL, NASHVILLE, TNAugust, 1980 May, 1984Vocational Trade School Johnsons School of CosmetologyPERSONAL SKILLS AND COMPETENCESMother tongue EnglishSocial skills and competences - Communication and negotiation skills, cooperative, objective, flexible and positive characterOrganization skills and competences - Leadership, team and organizational skills, analytical skills, persistence and enthusiasm, pro-activity, work under pressureComputer skills and competences Microsoft office (Word, Excel, Power Point)Artistic skills, hobbies and leisure activities Interested in outdoor sport activities; strong interest in traveling, keen on learning new languages, meeting new people; animal loverREFERENCESUpon request |
