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Click here or scroll down to respond to this candidateCandidate's Name 2022 - CurrentNetwork Services Administrative Specialist Jacksonville, FLDeveloped and maintained a highly effective working relationship with Network Services Case ManagersReviewed and approved reports. Completed invoicing and grading on assignmentsFollowed up on all files in the pending report for document noncompliance reviewThoroughly looked at all rejected reports and updates for document noncomplianceCommunicated with field staff. Received verbal and written updates and provided statuses to clientsConducted pre-surveillance investigations to aid the Investigative staffScheduled investigations on an as needed basisChecked due dates and current statuses on cases. Made sure they are on track for deadlinesProactively reviewed files to ensure investigations were being completed with government requirementsParticipated in monthly conference calls with Network Services clientOffice Coordinator Aug 2021 - Jun 2022Matrix Resources Jacksonville, FLPrepared detailed documents and reports in adherence administrative processesReceived incoming mail and packages for Virtual and On-sight clients; set up a filing systemResolved client complaints and increased client retention rates by handling escalations in an empathetic mannerAnalyzed and solved multi-faceted problems that effected executive leaders and business initiativesRegus Management Group Apr 2021 - Jul 2021 Office Assistant Jacksonville, FLAdministered all incoming calls and mail for over 60 clientele companies located in one building facilityFacilitated meetings by arranging the necessary supplies such as food/drinks and other materials such as projectorsGreeted and welcomed clients by respectfully directing them to the reserved conference roomsHandled daily heavy flow of paperwork and cooperated with the accounting departments on invoices and work ordersManaged wide variety of customer service and administrative tasks to resolve customer issues quickly and efficientlyAdvanced Merchant Services May 2018 Mar 2021Front Office Coordinator Jacksonville, FLAccurately documented and updated records in required systemsUnderstood all programs, systems, and procedures necessary to perform the job effectivelyDevelop and utilize effective filing and retrieval systems, and maintain office supplies by placing ordersProcessed daily shipments by evaluating, cleaning and updating credit card terminals to send to merchantsUsed IRIS software system to update merchant's account information, statements, invoices & MPA agreementsInterline Brands Oct 2016 - May 2018HVAC Warranty Coordinator Jacksonville, FLOpened and assigned new vendor accountsSubmitted warranty claims electronically. Maintained all customer records as required by the warrantorCollected all warranty claim parts to be shipped back to the manufacturerCoordinated with the manufacturer's warranty representatives to help resolve customer issuesEfficiently processed and maintained vendor invoices in ERP software systemJAX Refrigeration, Inc. Nov 2015 - Oct 2016 Front Desk Receptionist Jacksonville, FLFacilitated development of office operations manual; trained new administrative personnelAdminister banking, deposits, account registry, payroll, and distribution of employee checksIdentified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on key issuesFirst Coast Security May 2014 - Nov 2015Badge Office Administrator Jacksonville, FLManaged a multi-line telephone switchboard with both live and automated answering services to provide quality serviceCommunicated with supervisors and computer technicians regarding problems or needs of all securityequipmentInspected equipment, structures and materials to identify the cause of errors and defectsAdded or removed accesses to restricted areas requested by Security ManagementProvided routine and more complex administrative support to include typing memos and letters for the security teamPart time/Seasonal Jewelry Sales Consultant Nov 2006-Jan 2012REEDS Jewelers & Sterling Jewelry Company, Inc.Florida State College of JacksonvilleBusiness Administration 2007 - 2011 |
