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Click here or scroll down to respond to this candidateCandidate's Name
Street Address South Bennett Apt. 3Chicago, Illinois Street Address
PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer SummaryExperienced candidate seeking a full-time position that has job stability and upward mobility. I am able to perform with high level of proficiency within the corporate environment. I have very effective customer service and communication skills; Able to work with quotas in a time-sensitive environment; Can trouble shoot for problem areas and resolve in a creative manner; and excellent at supervising, monitoring and delegating responsibilities to staff members.Work HistoryAT@TElite Customer Care Representative 08/2018 - 01/2019Services the top 1% of companies clienteleTroubleshooted technical issues regarding Cell service and sold various devices to customers with absolute product knowledgeProcessed orders for Direct T.V. and U-Verse servicesTroubleshooted technical issues regarding customers Direct T.V. and U-Verse serviceLasalle NetworkAccount Executive 01/2018 - 01/2018Collected various online consumer loansProcessed paymentsProcessed loan modificationFinancial Management Systems/Dept. of EducationDefault Resolution Specialists 10/2015 - 04/2017Procured new accountsMaintained current accountsHelp borrowers get their default student loans back in good standings with DOERecognized by coworkers and upper management as an outstanding DRS who was always on time who exemplified what it is to be the proto typically Default Resolution SpecialistGlass Mountain Capital 01/2013 -10/2015Procured new accountsMaintained current accountsCollected on past due Retail, Commercial debt, Auto loans and Visa card debtCalled customers thru out the United States of America to set up workable payment plans to payoff accountsFord Motor Company 06/2012 - 11/2013Motor assembly line worker / Sub-frame divisionInstalled engines in vehicles / right side motor lift operatorInstalled Link shaftsInstalled StrutsInstalled Heater hosesRecognized by coworkers and upper management as an outstanding assembly line worker always on time who produced error free quality products.Praxis Financial Solutions 06/2010 - 06/2012Account Representative/ Retail DepartmentReviewed collection database and strategically organized a method for collecting on overdue accountsCalled customers throughout the U.S.A. to set up workable payment plans to pay off accounts, resulting in collecting an average of $60,000 monthly in fees and revenueFollowed up with customers regularly to ensure payment methods were working, adjusted if necessaryRecognized by coworkers and upper management as an outstanding account representative for generating the highest revenue in debt collectionMerchants Credit Guide Co., Chicago, Illinois 01/2008 - 06/2010Account Executive/Medical DepartmentReviewed collection database and strategically organized a method for collecting on overdue accountsCalled customers throughout Chicago and the Midwestern areas to set up workable payment plans to pay off accounts, resulting in collecting an average of $35,000 monthly in fees and revenueFollowed up with customers regularly to ensure payment methods were working, adjusted if necessaryRecognized by coworkers and upper management as an outstanding account representative for generating the highest revenue in debt collectionHarris & Harris, Chicago, Illinois 10/2006 - 12/2008Account Representative/Medical DepartmentReviewed collection database and strategically organized a method for collecting on overdue accountsCalled customers throughout Chicago and the Midwestern areas to set up workable payment plans to pay off accounts, resulting in collecting an average of $50,000 monthly in fees and revenueFollowed up with customers regularly to ensure payment methods were working, adjusted if necessaryRecognized by coworkers and upper management as an outstanding account representative for generating the highest revenue in debt collectionMalcolm S. Gerald & Associated, Chicago, Illinois 04/2003 - 10/2006Collection Account RepresentativeProvided quality customer service to customers in default by assisting them with a payment plan that was comfortable based on their income and ability to make paymentsCollected past due payments from retail, Master Card, Visa and various Mortgage loan customers, exceeding goals over 200%, generating over $80,000 monthly in debt collectionNominated as Employee of the Month for duration of employmentC.T.I. Training Institute, Chicago, Illinois 04/2001 - 09/2003Account Representative/ManagerRefined collection procedures to streamline tasks in order to reduce call time per customerCommunicated effectively with customers to execute payment cycles that were workable based on their financial circumstancesOffered incentives to customers to motivate them to resolve their financial obligations in a timely mannerCollected an average of $50,000 monthly in collectionsTrained new staff on company policies, procedures and code of ethics to ensure they were knowledgeable and resourceful when providing customers with payment optionsLeading Edge Recovery Solution, Chicago, Illinois 09/1999 - 04/2001Account RepresentativeMade daily calls to collect payments from retail and commercial customers, averaging $40,000 monthlyPrepared monthly collection report and submitted to managementFacilitated meetings to organize plan of action for collecting paymentsMitchell Communications Group, Chicago, Illinois 05/1997 - 09/1999Officer ManagerManaged and directed a staff of 75 telemarketers dailyAssessed staffs strengths and delegated responsibilities and tasks accordinglyForecasted and projected needs of department for budgeting purposesSet goals and objectives that promoted team cohesiveness, resulting in organizational growth and developmentOrganized an incentive plan to increase staff morale and productivity, resulting in a reduction in staff turnover and a 25% increase in revenue collectionTracked costs and spending to ensure operating within budget guidelinesMet with staff weekly to determine status of goals and provided feedback and reinforcement where neededChicago Transit Authority (CTA), Chicago, Illinois 04/1988 - 09/1997Bus OperatorSupplied bus transportation throughout the Chicago land area.Provided customer service assistance to inquiries concerning CTA matters.Gave accurate travel information pertaining to destinations throughout Chicago land area.Education/TrainingMitchell Communications Group, Chicago, Illinois; On-the-job Training: Effective Leadership and Communication; Team Building; Budgeting Analysis and Cost Control: Cultural Diversity; Code of Ethics and Social Responsibility; Creative Decision Making and Problem Solving; Ongoing BasisTemple Steel Training Program/Chicago Urban League, Chicago, Illinois, Blue Print Reading/Industrial Math and Machine Shop Concepts, Certificate, 1997Chicago State University, Chicago, Illinois, Three years toward Bachelors of Science, 1986Richard J. Daley City College, Chicago, Illinois, General Studies in Business Administration, 1984Southern Illinois University, Carbondale, Illinois, General Studies in Business Administration, 1981 |
