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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address EMAIL AVAILABLEPROFESSIONAL SUMMARYDependable, hard-working Roofer/Construction Laborer seeking placement as an Intern. Collaborative, team player with over 10 years of combined work experience as a Customer Service Representative and Construction Laborer. Committed to assisting and providing experiences for customers that ensures loyalty and satisfaction.WORK EXPERIENCERooferTri-State Roofing and Sheet Metal Charleston, WV April 2022 PresentEfficiently perform roof installations to the highest standards using various materials and sealantsIdentify all safety issues with the project worksite and implement necessary safety equipment to effectively eliminate hazards in accordance with company and OSHA standardsWork jointly with a team of other employees in roof replacement projectsConstruction LaborerCharleston Property Restoration Charleston, WV May 2021 February 2022Operated various electric tools that include table saw, miter saw, circular saws, grinder, sander, and other equipmentContributed to various tasks to overall residential renovations and additions such as flooring, framing, drywall installation and finishing, and paintingRepaired and/or installed wooden structures including cabinetry, vanities, moldings, and mantlesFraud SpecialistACT Johnson City, TN June 2020 May 2021Monitored fraud prevention reports and/or reviews and resolved claims to address potentially fraudulent activity and reduce possible lossesAssisted cardholders and financial institutions with lost or stolen Debit/Credit and ATM Card reportsRespond to escalations as appropriate regarding dispute claims and verify accuracy of manual processing and process controlsCustomer Service RepresentativeHSN/Qurate Retail Group Piney Flats, TN November 2018 June 2020Solved problems and de-escalated unique situations while sustaining a high-paced call volumeLearned and worked in a virtual environment with a set schedule and structured dayEffectively communicated with a variety of customer styles, peers, and leadersCustomer Support RepresentativeACT Johnson City, TN January 2017 November 2018Responded promptly to customer needs and requests for service and assistance using problem-solving techniques and negotiation skillsMet company productivity standards while maintaining confidentiality of customer data and personal informationDemonstrated accuracy and thoroughness in each encounter while looking for ways to improve and promote qualityAssistant ManagerDairy Queen Abingdon, VA February 2016 January 2017Supported the Restaurant General Manager in ensuring delivery of guest satisfaction through managing the daily operations of a single restaurantManaged financial controls, operations, people development, Guest Service, and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)Effectively interacted with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests to ensure consistent workflow and operationsClient ConsultantApp Star Financial San Diego, CA August 2015 February 2016Engaged with small businesses to provide personalized technology solutions to help them achieve their goalsOffered customers the highest quality programs and POS systems including credit and debit card processing, e-commerce solutions, gift cards, rewards and loyalty programs and business management toolsResolved customer issues by providing competitive transaction processing rates and support for the latest point-of-sale equipment and softwareServerLogans Bristol, VA January 2015 August 2015Interacted with guests in a friendly/efficient mannerMaintained specific side-work and ensured the total cleanliness and smooth operation of the restaurantUsed a computer to place orders and completed the transaction and paymentAssistant ManagerTaco Bell/Tacoma Inc. Roanoke, VA February 2014 October 2014Ensured team members and Shift Managers completed all assigned duties, inventory management, and financial accountability and served safe, quality food in a friendly mannerCertified that the restaurant was a safe place for all employees and customersCustomer Service Team LeadAccess Worldwide Communications, Inc. Falls Church, VA July 2012 January 2014Offered customized solutions, identify sales opportunities and provided service for millions of customersHandled customer service calls ranging from billing and payments to plan changes and upgradesEDUCATIONEast Tennessee State University Johnson City, TN 2021Northern Virginia Community College Annandale, VA 2015REFERENCESProvided upon request |
