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Click here or scroll down to respond to this candidateJulia Nava. PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a position within a company that provides opportunity from growth and advancement. Where every employee is treated with respect regardless of what position one holds. A company with understanding and practicing strong core values. Summary of QualificationsExcellent Customer Service Skills Computer Skills / 32 wpm Proficient in Phone Etiquette Techniques Problem Solver Computer Skills / Data Entry Strong Leadership Abilities Self-Motivated / Goal Orientated Quick LearnerTime Management AbilitiesAppointment SetterDispatchingAssemblyOrder selectingQuality InspectorInventory SpecialistAble to MultitaskTechnical Support Viewers AdvocateWork HistoryDecember 2018 - August 2019WellMed Call CenterAppointment SetterInbound / Outbound callingProviding excellent customer service by listening and showing empathyAssisting patients with scheduling doctors appointmentExplaining transportation benefitsScheduling transaction to and from appointmentsUpdating patient recordsCommunicating any changes with driversConfirming every appointment with patient, clinic, hospital, nursing home and driverLeaving detailed notes on every call taken or made.Informing patients of cancellationsProviding patients with correct actions required when requesting more transportation benefits by insurance companies.June 2018 - November 2018Hulu Call CenterViewer Experience Advocateo Certified viewers advocateo Inbound/ Outbound callso Troubleshooting all supported Deviceso Document/Update account with every action performed o Accepted payments, applied credit or refunds when necessary o Product specialisto Empathizing with Customero Upselling bundles and add onso Walk through step by step registration processSeptember 2017 May 2018Alorica. Neiman Marcus.Customer Service Representative. Answer inbound calls. Place orders. Update profiles when needed. Provide excellent customer service. Also floor walker assisting co workers. Provided management with hourly sellsand number of total calls for entire floor. Daily end of day performance.documentationSeptember 2016 December 2016Favorites Healthcare Staffing Direct Care San Antonio, Texas Direct Care Immigrant Refugee Camp Responsible for temporary care of young children: o Child Careo Hourly Head Countso Inventory Checkso Behavior Documentationo Hair Clinico Medical Runner for Med PassMarch 2015 April 2016Atento Licensed Travel Consultant RRD Escalation Supervisor San Antonio, Texas Bank of America License Travel Consultant RRD Supervisor. Utilized excellent customer service skills Answered inbound sales calls from clients needing travel arrangements. Answered and serviced service calls in a timely manner. Answered, serviced, and investigated customer escalation calls. Processed refunds when needed. Documented loss of revenue. Trained new agents for both sales and service calls. Made changes to existing reservations according to guidelines. Maintained compliance required on a day to day basis. June 2013 December 2013MMC Customer Service Representative San Antonio, Texas Answered incoming calls Outgoing calls to resolve complaints or disputes pertaining to the customer's benefits on their government debit cards. Troubleshooting frozen accounts for a quick resolution. Julia Nava Page 2April 2010 August 2013Vutex Assembly Worker San Antonio, Texas Assembled brake actuators for all Tundra and Tacoma trucks. Documented actuator pressure point Picked parts for every department Trained new members Nightly inventory on unused parts Quality control Kept area clean and organized Assisted HR when neededAugust 2008 January 2010Mission Road Development Center Caregiver San Antonio, Texas Caregiver for mentally challenged young adults. Prepared all meals and snacks, organized daily agenda for each person. Assessed behavioral issues on a daily basis. Accompanied the clients on all outings as well as all appointments and supervised daily activities. Assisted the clients daily with personal hygiene. August 2008 August 2009Timewise Shell Corporation Cashier San Antonio, Texas Greeted customers and assisted them with their purchases. Performed inventory of all merchandise on a daily basis. Stocked shelves with incoming merchandise. Cleaned all areas of the store including bathrooms. Occasionally opened and closed store as needed.EducationMcCollum High School Diploma San Antonio, Texas References1. Margarita Herrera. PHONE NUMBER AVAILABLE2. Alicia Espinoza PHONE NUMBER AVAILABLE3. Rosita Lopez. PHONE NUMBER AVAILABLE/pre> |
