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objectiveTo obtain a position within a stable company that will enable meto use my education,strong organizational skills, and my background, training and onthe job experienceto grow into a long term career position.SUMMARY OF QUALIFICATIONSMultitasking professional with background in supervision, quality,manufacturing, training and recruitingUse lead generation processes such as networking, cold-call prospecting andpresentations.Written, verbal and interpersonal communications skills and excellentproblem solving abilitiesInteract with decision-makers and client-base.Committed to success in my job duties, self-motivated and competent,efficient and confidentAble to handle high levels of responsibilities in a fast paced JITenvironmentsLiterate in various computer applications15 years of experience, manufacturing, management and trainingEDUCATIONBreyer State University BBA- ManagementOnline, CA 2/2008-1/12TDDS Allied Health STNA TrainingMineral Ridge, OH 6/2009-7/09T.C.T.C Building Trades Warren, OH3/2009-6/09Kent State - Trumbull Business ManagementWarren, OH 1996 - 97LaBrae High School College PrepLeavittsburg, OH 1989 - 94ExperienceInfocision Management Corporation Program SupervisorAustintown, OH 7/2012- 12/12Program Supervision for a Call Center, Sales/Customer ServiceMaintain records and reports, monitor program effectiveness and providecorrective action'sSupervise program management, monitor and train staff, customer serviceProvide sales feedback on shift activities and progress/reports and programperformanceCommunicate with account staff, management, and employeesProfessional phone etiquette, organizational skills, computers and customerrelationsManage and exceed program goalsWarren Steel Holding QualityTechnician Warren, OH5/2012 - 6/12Quality Control Auditor, Quality Assurance Testing LaboratoryVisual and Measurement quality conformance testing, transitional and finalquality checksReports and Records, worked closely with the production team to ensurequality standards were met in every phase of production and beyond.Diamonds in the Rough Youth Volunteer/Coordinator Warren, OH 6/2012 - 7/12Multitasking in human resources, mentoring, training and recruiting.Interact with decision-makers to generate client-base.Develop relationships that affected program growth.Use processes such as networking, cold-call prospecting and presentations.Use lead generation processes such as networking, cold-call prospecting andpresentations.Plan and prepare for community specific awareness fairs.Conducted mentoring, recruiting, promotions and community presentationsOverflow Caf? Youth Non-Profit ManagementWarren, OH 12/2009 - 12/10Multitasking in human resources, planning, promotions, advertising andstaffing/entertainment.Interact with community to generate awareness.Develop relationships with other organizations affecting overall success.Use processes such as networking, cold-call prospecting and presentations.Use lead generation processes such as networking, cold-call prospecting andpresentations.Plan and prepare for community specific awareness fairs.Conducted mentoring, recruiting, promotions and community presentationsRG Steel OperatorTechnician Warren, OH9/2007 -01/12Blast Furnace, Steel Finishing, Galvanized, Slitters, BOF,PicklersLaborer, Material Service, Rolling Mill, Maintenance MachineRepair AssistFurnace Operator, (JIT)High Line Materials Operator, Stock HouseHeavy Machinery; Larry Car, Crane, Tow Motor, Fork Lift, Tractors,CATQuality Control/Lab, System ComputersProgressive Publications BusinessSales Warren, OH 7/2007 - 9/07Professional phone etiquette, organizational skills, computers andcustomer relationsSales for OSHA, EPA, Legal, Human Resources and Public EducationGroupsHandle and occasionally exceed daily company sales goalsInfocision Management Corporation Customer ServiceAustintown, OH 3/2007 - 7/07Professional phone etiquette, organizational skills, computers and customerrelationsInbound and Outbound Calls for Religious, Volunteer and Charitable GroupsCenter Customer Service/Sales RepresentativeHandle and exceed daily company goalsGM & Delphi Packard Electric Multiple PositionsWarren, OH 9/1994 - 1/07Numerous Machines, large and small technician, regular updatedcomputer trainingMachines Operator; Artos, Mega-mat, Plastic & Rubber Mold andBoardsMechanical, Electrical Repair, Tool and Die, Blueprint, SafetytrainingAssembly Line Team Member, Production harness builder, MaterialsServiceQuality Control Auditor, Quality Control/Lab, System ComputersSears and Roebuck InventoryStockman Niles, OH4/1994 -9/94Customer Service, Stockman, Warehouse, Shipping and Receiving,Service Center, Floor Product Set-up and Assembly |