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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE (Primary)EMAIL AVAILABLEStreet Address South KilpatrickChicago, Illinois Street Address
Home PHONE NUMBER AVAILABLEMobile PHONE NUMBER AVAILABLE (Primary)Help Desk Support / Desktop Support Specialist / Tier1, Tier2 and Tier3QUALIFICATION SUMMARY20 plus of IT experience with expertise covering Project Management, Engineering, Installing, Configuring, Implementing, Testing and Supporting of Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 2007 RC, Windows 7 and Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, VMWare and Microsoft Virtual Server (32 and 64 bit) Workstation and Server environments, as well as Microsoft Office 2016 / 2013 / 2010 / 2007 / 2003 / 2000 / XP, Office 365 providing ITIL (Information Technology Infrastructure Library) Best Practices within the organization and the significance of ITSM (IT Service Management) within IT Infrastructure.Data Center Operations / Data Center Management / Data Center Support spanning 4000+ servers and the delivery of High-Availability (HA) systems in a complex production / pre-production / development environmentoSupervised / monitored ticket queue and worked tickets according to severity level and SLAs.oAggressively troubleshot Hardware / Software and maintained consistent uptimeoCabling, Cable Management, and Connectivity testing: Hardwire and Fiber Fluke, LANTest, Tone Generator and ProbeoPlanned and coordinated new deployments, including space, power and network resourcesoOversaw assets, inventory and complianceExpertise in NDS Administration, Active Directory (AD), LAN / WAN Infrastructure, TCP/IP and IPX / SPXExperienced with network infrastructure and Cisco PIX, Cisco Routers, Hubs and Switches (including Dell Network Appliances, as well as 3rd party)Proficient with configuring and troubleshooting networks, dialup and connectivity issuesApplication, Server, and Network MigrationProvided support via phone, email, chats, live conferencing, and Live chat.Expertise in Project and Problem ManagementAble to rapidly absorb and implement new technologies and proceduresPersonal strengths include excellent technical, organizational and interpersonal skills, strong written and verbal communication skillsTECHNICAL SKILLSMicrosoft Windows (Windows 10, Windows 8, Windows 7, Windows 2007 RC, Vista, Windows XP, Windows 2003, Windows 2000, Windows NT, Windows ME, Windows 98, 95) (Both 32 and 64 bit)Microsoft Windows Server 2000 / 2003 / 2008 / 2008 R2 / 2012 / 2016 (32 and 64 bit) (PDC, BDC, DHCP, DNS, VPN, NAT, WINS, BIOS, Active Directory, Protocol Disbursement, Terminal Services, Batch Files, Group Policies, Registry, System Drivers)UNIX / Linux (Redhat and SuSE)Novell Netware (Versions 3.x thru 6.x)Microsoft System CenterVMWare and ESX (4.0, 3.51, 3.5, 3.0)Microsoft Virtual Server and Microsoft Hyper-VMicrosoft SharePoint Server 2003Microsoft Windows Professional (Domain / SQL / VPN Connectivity, MS-DOS, Registry, BIOS, System Drivers)Remote Access, Skype, Web Chat SupportMicrosoft Project ManagerPowerShellHP (Open View, Insight Manager)SolarwindsPeregrine, Remedy, Service Now, ITSM, Cherwell, Heat, and Issue Trak (Problem / Change Management)Microsoft Internet Information Server (IIS) (versions 4.0, 5.0, 6.0)ASP.NET (1.1, 2.0)Microsoft Office (365 /2016 / 2013 / 2010 / 2007 / 2003 / XP / 2000 / 97)Microsoft Office 365Microsoft Exchange / Outlook (365 /2016 / 2013 / 2010 / 2007 / 2003 / XP / 2000 / 97)Microsoft SQL Server (2008 / 2005 / 2003)Document Management (Hummingbird DM)Litigation Software Suite(s)Microsoft Dynamic CRMLotus Domino / Notes (8.x, 7.x)VPN Connectivity (Cisco, Nortel, Checkpoint, Windows)Wireless NetworkingCitrix (Server and Client)Visio (2016 / 2013 / 2010 / 2007)Auto CAD / CAD LT/2000 and DesignCADProprietary Software, Epic Array of 3rd Party Software Experience (Firewalls, Sniffers, Anti-Viruses, Monitoring Tools, Cracks, Proxy Servers, etc)Veritas, NetBackup, ARCserve, BackupExec, TSM (Tivoli Storage Manager)LDAPPC Anywhere, DameWareAnti-Virus / Spyware Software: McAfee, Symantec, AVG, Malawarebytes, Bitdefender, including several othersEDUCATION & CREDENTIALSMathematics and Computer Science, University of Illinois, Champaign / Urbana, IllinoisITIL Foundation (Information Technology Infrastructure Library)Windows Small Business Server 2008PROFESSIONAL EXPERIENCENote: After a layoff due to re-orgs at Winston & Strawn, I took time to care for my grandson while his father was on Military deployment. I am now available again and ready to make an impact for yourorganization.Dakkota Integreted Systems / Fasttek Corporation IT Administrator (Contract) March 2022 October 2022Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.Data Center and Server Room Operations.Lead teams in the performance of onsite Service delivery (e.g., Updates, Configuration changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes).Provide lead technical assistance to both computers and plant machines to End Users.Liaise with and support Dakkota C Level Executives.Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.Used Trak It ticketing system.Provide IT support for disaster recovery and emergency response activities in the event of emergency situations in office and in plant.Provide On-call support if required outside business hours (12 hour days Monday through Friday).AAmazing IT / Compucom Lead Desktop/Network Engineer Nov 2021 to March 2022Tiers I, II and III Support / Lead Desktop/Network Engineer (Contract/Project) for CompucomLead Desktop/Network Engineer / IT Lead for 80 Teammates over the Amita Health Care System, (this included travel).Act as a lead technician in the performance of onsite Support activities.Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.Team Lead in Data Center Operations.Lead teams in the performance of onsite Service delivery (e.g., Updates, Configuration changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes).Lead teams in the performance of IMACDs.Provide lead technical assistance to End Users.Liaise with and support AMITA Health Executives.Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.Used Visio for collaborationProvide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.Provide On-call support if required outside business hours on a rotational basisHospital equipment related to IT should be handled as part of projectHCL America / Amita Hospital System/AGM Lead Desktop/Network Engineer July 2020 to Nov 2021Tier I, II and III Support / Lead Desktop/Network Engineer (Contract/Project) for AmitaLead Desktop/Network Engineer / IT Lead utilizing ServiceNow to handle any and all tickets remotelyAct as a lead technician in the performance of onsite Support activities.Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.Team Lead in Data Center Operations.Lead teams in the performance of onsite Service delivery (e.g., Updates, Configuration changes, or Software installations, Break Fix activities, Desk Side Support, Data Migration, Refreshes).Lead teams in the performance of IMACDs.Provide lead technical assistance to End Users.Liaise with and support AMITA Health Executives.Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.Used Visio for collaborationProvide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.Provide On-call support if required outside business hours on a rotational basisHospital equipment related to IT should be handled as part of projectRUSH Medical Center / Kelly Mitchell Chicago, Illinois September 2019 to June 2020Tier I, II and III Support/Technical Specialist (Short Term Contract)Provided phone and deskside support for all RUSH related medical entities on a Global basisProvided Levels I, II, and III support to troubleshoot deployment issues, desktop software conflicts and client health issues though phone, email, and ticketing systems.Hardware SupportoDesktops, Laptops, Printers, Mobile Phones, iPadsSoftware SupportProvided support via phone, email, chats, live conferencing, and Live chat.Team Lead in Data Center Operations.Deployed Windows workstation utilizing SCCM.EPIC Support (Medical/Hospital Specific Software)Visio SupportCitrix SupportoThin ClientsNetwork SupportoIP addresses issuesoDetermining if its a network or computer issueoTroubleshootingoTrace routesProvided knowledge and experience of Windows 7 and 10 Operating SystemsProvided knowledge and experience with Office 365 and Microsoft ExchangePerformed cross platform audits of Active Directory (AD) objects and user permissions.Managed User Accounts on Windows NT and Windows 2012 Platform (Creation, Deletion, Permissions, and VPN Access).Developed organizational units in Active Directory (AD) and managed user security with group policies.Created and maintained email addresses and distribution lists in MS ExchangeProvided excellent EUC customer service supportManaged Desktop Device and Application (hardware, software and connectivity) incidents through to resolution.Managed IMAC and desk side support services along with teammates (KIOSK).Managed hard and soft break fix services for laptops and desktops along with teammates.Provided standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Supported, Managed, Optimized and Maintained the configuration and installation of the Desktop/Laptop environment, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Utilized Service management tool Service NowUtilized EUC tools, remote support tools, MS office and Outlook.Utilized VPN and provide mobile device support.Ensured that each Desktop Device is installed with the appropriate Desktop image.Managed Desktop Devices (hardware and software) incidents through to resolution.HCL America / Verizon Cluster Lead Manager - Schaumburg, Illinois March 2019 To September 2019Tier I, II and III Support / Team Lead for Illinois and GeorgiaCluster Lead/ IT Lead for 25 Teammates over the Illinois and Georgia States, (this included travel).Hardware SupportoDesktops, Laptops, Printers, Mobile Phones, iPadsSoftware SupportProvided support via phone, email, chats, live conferencing and Live chat.Deployed Windows workstation and Server patches utilizing SCCM.Provided Levels I, II, and III support to troubleshoot deployment issues, desktop software conflicts and client health issues.Smart Hands and feet supportoNetwork and Server devicesNon-Technical SupportProvided knowledge and experience of Windows 10 Operating SystemProvided knowledge and experience with Office 365 and Microsoft ExchangePerformed cross platform audits of Active Directory (AD) objects and user permissions.Managed User Accounts on Windows NT and Windows 2012 Platform (Creation, Deletion, Permissions, and VPN Access).Developed organizational units in Active Directory (AD) and managed user security with group policies.Used Windows PowerShell to automate tasks and simplifying configurationCreated and maintained email addresses and distribution lists in MS ExchangeProvided excellent EUC customer service supportManaged Desktop Devices as Cluster Lead for teammates (hardware, software, and connectivity) incidents through to resolution.Managed IMAC and desk side support services along with teammates.Managed hard and soft break fix services for laptops and desktops along with teammates.Provided standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Supported, Managed, Optimized and Maintained the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Utilized Service management tool Service NowUtilized EUC tools, remote support tools, MS office and Outlook.Utilized VPN and provide mobile device support.Ensured that each Desktop Device is installed with the appropriate Desktop image.Managed Desktop Devices (hardware and software) incidents through to resolution.Monitored security profiles and anti-virus software on all Desktop Devices and took appropriate action in the event of non-compliance with security requirements.Provided VIP support for Desk side issuesObtained MS Office 2010 certification.Utilization of ITIL processes of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementUtilized AD and smart hands and feet support.Utilized knowledge in Networking and smart hands and feet support a long with all serve rooms at corporateSupported MAC devices and tabletsUtilized SCCM tool to push images (Win10)Utilized Active directory, Asset Management, PO, to created daily reports.Ingredion at Argo - EUC Desktop Engineer - Bedford Park, IllinoisTier I, II and III Support Analyst/IT Support Specialist/Short Term Contract September 2018 March 2019Hardware SupportoDesktops, Laptops, Printers, Mobile Phones, iPadsSoftware SupportDeployed Windows workstation and Server patches utilizing SCCM.Provided Levels I, II, and III support to troubleshoot deployment issues, desktop software conflicts and client health issuesSmart Hands and feet supportoNetwork and Server devicesoProvided support via phone, email, chats, live conferencing and Live chat.Non-Technical Support3-4 years of experience in Onsite supportProvided knowledge and experience of windows XP/7/8 OSProvided excellent EUC customer service supportManaged Desktop Devices (hardware, software and connectivity) incidents through to resolution.Managed IMAC and desk side support services.Managed hard and soft break fix services for laptops and desktops.Provided standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Supported, Managed, Optimized and Maintained the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Utilized Service management tool RemedyUtilized EUC tools, remote support tools, MS office and outlook.Utilized VPN, and provide mobile device support.Ensured that each Desktop Device is installed with the appropriate Desktop image.Managed Desktop Devices (hardware and software) incidents through to resolution.Monitored security profiles and anti-virus software on all Desktop Devices and took appropriate action in the event of non-compliance with security requirementsProvided VIP support for Desk side issuesObtained Dell certificationUtilization of ITIL processes of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementUtilized AD and smart hands and feet support.Used Windows PowerShell to automate tasks and simplifying configurationUtilized knowledge in Networking and smart hands and feet support.Supported MAC devices and tabletsUtilized SCCM tool to push images (Win10)Utilized Active directory, Asset Management, PO, to created daily reports.Eddie Bauer (Encore Consulting)Tier I and II Support Analyst/ Security Support Technician June 2018-September 2018Short Term ContractPRINCIPAL DUTIES AND RESPONSIBILITIES:Log/resolve Help Desk contacts (calls, emails, walk-ins, voicemail) regarding:Network ConnectivityPC, mac, printer and mobile hardware supportApplication supportAudio visual requestsAd hoc requestsAccount creation and password resetsSupports, Windows 7, and Windows 10 Platforms including migration (Windows 7, Windows 10, Office 2010 2016-Office 365)Promptly refer unresolved issues to 2nd level supportUtilized Active Directory to support end user communityPromptly refers urgent issues to the Help Desk Team LeadRemote Office and Remote End User SupportProvided on-site system support and remote access via VPN, RDP, Citrix, and UAGMonitor own open call log to ensure prompt resolutionMobile Device Support (Blackberry, Smartphone(s), iPad/iPhone)Utilize products in place (HEAT software) to monitor incidents and create daily reportsSpecial Project and SupportProvided support 24/7Booth School of Business at the University of ChicagoTier I and II Support Analyst/IT Support Specialist/Short Term Contract April 2018 June 2018Short Term ContractPRINCIPAL DUTIES AND RESPONSIBILITIES:Log/resolve Help Desk contacts (calls, emails, walk-ins, voicemail) regarding:Network ConnectivityPC, mac, printer, and mobile hardware supportApplication supportAudio visual requestsAd hoc requestsAccount creation and password resetsSupports, Windows 7, and Windows 10 Platforms including migration (Windows 7, Windows 10, Office 2010 2016-Office 365)Promptly refer unresolved issues to 2nd level supportUtilized Active Directory to support end user communityPromptly refers urgent issues to the Help Desk Team LeadRemote Office and Remote End User SupportProvided on-site system support and remote access via VPN, RDP, Citrix, and UAGMonitor own open call log to ensure prompt resolutionMobile Device Support (Blackberry, Smartphone(s), iPad/iPhone)Utilize products in place (HEAT software) to monitor incidents and create daily reportsSpecial Project and SupportProvided support 24/7Winston & Strawn, LLP (Chicago, IL)Tier I and II Support Analyst/Technician/Trainer for Global Law Firm June 2012 June 2017Provided phone and deskside support for all legal entities on a Global basisSupports Windows XP, Windows 7, and Windows 10 Platforms including migration (Windows XP Windows 7 Windows 10, Office 2007 2010 - 2016)Provided Citrix SupportDeployed Windows workstation and Server patches utilizing SCCM, version 2012.Provided Levels I, II, and III support to troubleshoot deployment issues, desktop software conflicts and client health issuesUtilized Active Directory and Exchange Administration to support end user community.Used Windows PowerShell to automate tasks and simplifying configurationProvided knowledge and experience of Windows, Windows 10 Operating SystemProvided knowledge and experience with Office 365 and Microsoft ExchangePerformed cross platform audits of Active Directory (AD) objects and user permissions.Managed User Accounts on Windows NT and Windows 2012 Platform (Creation, Deletion, Permissions, and VPN Access).Developed organizational units in Active Directory (AD) and managed user security with group policies.Created and maintained email addresses and distribution lists in MS ExchangeSupported multiple litigation support software packages including eDOCS Document Management and iManageRemote Office and Remote End User SupportRolled out newly imaged desktops, laptops and printers while renaming and applying a new IP address schemaProvided on-site system support and remote access via VPN, RDP, Citrix, and UAGFollow up Support and Training for Partners, Attorneys (Associates) and Executive Assistants (Support Staff)Mobile Device Support (Blackberry, Smartphone(s), iPad/iPhone)Provided after hours On Call SupportSpecial Project and SupportProvided support 24/7Exit Realty-The Covenant Group (Cleveland, OH)Relative Owned Builder/Realtor, Cleveland, Tennessee (Onsite/Remote Consultant) January 2012 June 2012Technical Support Specialist Part TimeUpgraded Office Systems (Tennessee, Georgia and Kentucky)-Servers, Desktop/Laptops, Connectivity PointsUpdated Vendor relationships, contracts, licensesMigrated and Consolidated Offices (Network, Application, and Data)Facilitated and Streamlined the Business Continuity PlanRemote Office and Remote End User Support-Documentation and Visio DiagramsTrained staff on updates - systems and softwareNote: From October 2003 thru December 2011 every position was worked under one umbrella for one consulting company: Pomeroy IT out of Hebron, Kentucky.Nestle (NUSA) Pizza Division (Northbrook, IL)Lead IT Coordinator (Consultant) November 2010 December 2011Central Zone Lead IT Coordinator with Nestle (NUSA) Pizza DivisionLogistics: Purchasing through Deployment for 250 user laptop and 2000 user remote baseFacilitated and Streamlined the Business Continuity Plans for both Disaster Recovery and IT Structure (Pizza Division Specific/Factory Automation)oUpdating/Testing Division specific applicationsoDisaster Recovery checklistoCall Tree (Corporate/ Division/ Vendor)oCompleted successful Corporate based DR exercise (First Year Implementation)Maintained and administered inherited Server 2003 environmentEngineered, installed and configured Windows 2003 Factory Automation Server (FAS) environmentoCable Connectivity Testing (Fluke and Tone Generator and Probe)Nestle liaison for all vendor related technical projects (BT T1/T3 upgrade, Cisco Telepresence, etc.)Migrated Kraft to Nestle IT Infrastructure (Network, Applications, and Data)Migrated computer and printer IP address schema during move from Kraft Pizza DivisionRan Support hub out of Pizza Division Headquarters (Northbrook, IL.)Managed team of 5 Desk Side Support SpecialistDeveloped and monitored policies and standards of allocation and use of office automation equipment and resourcesSupported (3) Direct Support Delivery (DSD) and (2) Plant sites (Medford and Little Chute WI.)Remote Office and Remote End User SupportSystem Admin for MACs (AD and Alcatel-Lucent IP Phone System)Interacted with the end-user and Leadership Team on a weekly basis to fine tune support and customer serviceProvided support 24/7Special Project ManagerAGCS / IBM (Chicago, IL)Network Engineer / Desk Side Manager / NA Technical Team Lead (Consultant) December 2009 November 2010North America Technical Team Lead with Global Insurance Company (AGCS - Allianz Global Corporate & Specialty) in addition to being technical liaison to the international community which currently includes the United Kingdom, Germany, Mexico and BrazilReported directly to AGCS NA CIO and AGCS NA IT Management teamCreated AGCS Lenovo Laptop Image for Marine Transition utilizing AcronisLogistics Purchasing through Deployment for 450 user laptop and 180 user thin client roll outNorth America Tour which included transitioning of Firemans Fund Marine Team to AGCSoSet up of remote office connectivity both Wired and Wireless Connectivity Testing (Wire and Fiber)oMigrated VPN in Remote Offices from Firemans Fund to AGCS NetworkoRefreshed user base with new equipment (Laptops and Printers)oTrained user baseRan Support hub out of AGCS NA HeadquartersSupported (2) Home Office user base sites which included 350 users (Marine and non-Marine)Migrated and Consolidated Chicago Offices (Network, Application, and Data) and renamed and applied new IP AddressesRemote Office and Remote End User SupportNetwork Connectivity Support (SolarWinds)System Admin for MACs (AD and Avaya Phone System)Citrix team member which supported Server, Server Applications, and End User ConnectivityMicrosoft Project Server (2007) implementation and rollout for global initiative1Blackberry Enterprise Server (BES) Administrator (Lotus Notes hook)Verizon Blackberry AdministratorProvided support 24/7Special Project ResourceKirkland and Ellis, LLP and Skokie Valley Beverage (Chicago, IL)Systems Consultant / Project Manager (Consultant) July 2009 December 2009Kirkland and Ellis, LLPWorked with Altiris Server and Deployment SystemDeployed Desktop/Laptop Images for MS Office RefreshApplication and Data MigrationTechnical Team Lead for (6) member refresh teamFollow up Support and Training for Partners, Attorneys and Executive AssistantsCompleted project under allotted timeSkokie Valley Beverage (Second Position Same Time Frame)Engineered and Implemented Windows 2008 Server Environment to 30 user staffWorked with Business Specific vendors to incorporate existing hardware and softwareUpdated/refreshed all end user hardwareTrained staff on new system setupFeeding America (Chicago, IL)Network Engineer / System Administrator / Data Center Reconstruction (Consultant) January 2009 July 2009Engineered, installed and configured Windows 2003 / 2008/ Microsoft Virtual servers (Small network)Cable Connectivity Testing (Fluke, LAN Test and Tone Generator and Probe)Worked with Dell Servers, Dell Switches and SANInstalled and maintained all upgrades, patches and firmware on Windows 2003 and 2008 serversApplication and Data MigrationProvided on-site system support and remote access via VPN, RDPImplemented SCOM and SCCMInstalled and networked Ricoh multifunction units to include FAX from Desktop and scan to emailWorked with Electrical Engineers to update Data Center(s) Power Grid and UPS systemsRewired Datacenter(s) utilizing cable management and color-coded cablesWorked with Application Project Management Team to implement Microsoft SQL Server 2008Worked with Individual Departments to move databases from MS SQL 2005 to MS SQL 2008Documented change and problem resolutions utilizing Change Management (IssueTrak)Documented all work and re-work of systems and technologyProvided support 24/7 for length of projectHelped Service Desk with 2nd and 3rd level supportThe Kroger Company (Cincinnati, Oh)Network Engineer / System Administrator / Project Management (Consultant) July 2008 December 2008Engineered, installed and configured Windows 2003 / 2008 / VMware servers, stand alone, blades and virtual machines (Over 2400 total Server Network) in Data Center EnvironmentWorked with numerous versions of IBM Servers (xSeries) and blades (BladeCenter)Installed, wired, and configured IBM Chassis (Blue Ash and Hamilton Data Centers)oCable Management and Testing (Fluke and Tone Generator and Probe)Installed and maintained all upgrades, patches, and firmware on Windows 2003/2008 servers (Altiris)Supported Data Center and MonitoringSupported day-to-day Data Center TSM (Tivoli Storage Manager) instances running Windows, with tasks inclusive of troubleshooting, upgrades and TSM DB maintenance in addition to assisting in support of backup management for corporate data warehouse environmentProvided on-site system support and remote access via VPN, RDP, and IBM Advanced Management Module (RSA) interfacesWorked as part of networking team doing initial set-up / configuration of Microsoft System Center SolutionEngineered move from the Kentucky Data Center to Hamilton, Ohio Data CenterMigrated Network Infrastructure between sitesWorked with SAN and NAS teams on connectivity and storage requirements and issuesWorked with manufacturing teams to setup and do initial configuration for CRM beta testingDocumented problem resolutions utilizing Change Management (Peregrine)Carried team on call support pager which included 24/7 (Kroger India)Directed IBM and Sun contact on all stand-alone server, chassis, and blade related hardware issuesIBM (ABN AMRO / LaSalle / RBS / Bank of America)Network Engineer / System Administrator / Team Lead (Consultant) June 2006 June 2008Engineered, installed and configured Windows 2003 / 2000 servers (Over 3500 total server Network)Worked with numerous versions of HP (ProLiant and Integrity) and IBM servers (xSeries) and blades (Blade Center and Blade System)Managed project for building of ITIL framework with Service Support Management of Configuration Management Database (CMDB), Change, Incident, and problem management using Remedy as the automation tool to deploy for GM.Installed and maintained all upgrades and patches on Windows 2000 and Windows 2003 Servers (SMS, WSUS, and Altiris)Supported 3rd level (Help Desk) dispatch as Team Lead for highly complex network (Peregrine and Tivoli)Supported Data Center and Monitoring (HP Open View and Insight Manager)Provided on-site system support and remote access via VPN, RDP, SMS, RILO, ILO & IBM Advanced Management Module interfaces (RSA)Documented problem resolutions utilizing Change ManagementServed as team liaison for IBM with business |
