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Click here or scroll down to respond to this candidateCandidate's Name
Service Advisor and DispatcherIndustrious Auto Service Advisor and Dispatcher proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity. Personal InfoEmailEMAIL AVAILABLEPhonePHONE NUMBER AVAILABLESkillsCustomer service and careProficient in Reynolds and ReynoldsEstimate preparationWork History2022-07- presentService AdvisorCavender Toyota, San AntonioThoroughly explained service needs and needed repairs to customers. Encouraged preventative maintenance services to keep cars running at peak performance.Informed customers of service specials, completion times and service expenses to provide exemplary customer service.Maintained high customer satisfaction standards to meet or exceed targets.Informed customers of service specials, completion times and service expenses to provide exemplary customer service.Maintained high customer satisfaction standards to meet or exceed targets. 2018-02- 2022-06Service DispatcherTOYOTA, REDWOOD CITYOversee the overall workflow in the shopDisperse repair orders to multiple technicians on our team Track the progress of work and update Service Advisors throughout the dayCommunicate with service advisors and technicians to ensure the shop runs smoothly and work is being completed and on time Ensure technicians are following warranty protocols. 2012-07- 2018-01Automotive Service AdvisorTOYOTA, REDWOOD CITYDeveloped rapport with customers as they enter the shop Documented customer concerns and asked additional questions to diagnose current problemsVerified current vehicle warranty coverage and explain fee structures Prepared accurate and detailed repair orders to communicate customer concerns and needsClearly communicated with customers and technicians to ensure customers are completely satisfied and understand the work performed Maintained high levels of customer service at all times by taking care of customers' needsExplained estimates and determined repair timelines to manage customer expectations.2009-03- 2012-07Service AdvisorGILROY TOYOTAGILROYThoroughly explained service needs and needed repairs to customers Encouraged preventative maintenance services to keep cars running at peak performanceInformed customers of service specials, completion times and service expenses to provide exemplary customer serviceMaintained high customer satisfaction standards to meet or exceed targets.2008-10- 2009-03Service AdvisorTOYOTA SUNNYVALE, SUNNYVALEWorked with customers to understand needs and provide excellent service Actively listened to customers' requests, confirming full understanding before addressing concernsExplained estimates and determined repair timelines to manage customer expectationsArranged loaner cars for customers if repairs were extensive Kept customers updates on repair statusEstimate preparationProficient in Reynolds and ReynoldsCustomer service professional |
