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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARYSelf-motivated Business Analyst with over seven years of experience in requirements gathering, technical writing, analysis, QA, process improvement, operations, negotiations, and support using Agile, Scrum, and Waterfall methodologies. Creative problem solver with an excellent work ethic, skilled in scripting, macros, visualization, and data management to synthesize and present quality solutions that successful support your technical writing needs.APPLICATIONSVisio / SharePoint / MS Project / Smartsheets / MS Office 365, Word, Excel, Outlook, PowerPoint / Tableau / SAS / SQL / Data Entry (85 wpm) / BRD and SRS documents / Non-profit grant writing and RFPs / HIPAA / SOX / Zendesk, IVR / Bugzilla / Jira / Confluence / Team Foundation ServerMETHODOLOGIESAgile, SCRUM, SDLC, KanbanSOFT SKILLSDetailed-oriented, quick-learner, and self-starterTeam player and independent worker to meet deadlinesExcellent verbal and written communication skillsEXPERIENCETechnical ConsultantContractor 06/2022 to presentM & T Enterprises LLC www.OrinthiaME.comTechnical document revisions to improve BRD, SRS, and end user documents for internal and external clientsHelping to increase sales volume by 85% in closing vacation and resort business sales membership opportunitiesSupporting wireless customers to resolve their phone issues with billing history, usage, features, and chargesProviding training and consultation for children, teens, and adults to achieve RCM accreditation certificationBusiness AnalystAmpcus, Inc. 02/2022 to 06/2022FISERV, Coral Springs, FloridaResearch and documentation updates for internal enterprise-wide credit card numbering user applicationsDaily SCRUM meeting attendance to develop current as-is and future to-be process improvementsBusiness requirements analysis of customer requests for UX/UI application interface usability upgradesQA, validation, and UAT of requirements for each Sprint cycle deployment implementation upgradePerforming advanced Excel data mining Vlookup functions, tables, and graphs for data reporting presentationsBusiness AnalystContractor 11/2018 to 02/2022Independent Living Systems, Miami, FloridaCreating and managing Agile user stories from Epics after grooming the product backlog for Sprint deploymentsProcess review and QA validation of Medicare customer invoice reconciliation to ensure 100% billing accuracyVisio diagramming, editing, and documentation of department QA processes, procedures, and best practicesCompleted HIPAA compliance standards training to maintain accreditation in industry compliance best practicesSprint Wireless, Fort Lauderdale, FloridaTechnical support resolution of phone issues to ensure a 96% and higher first time caller resolution rateResearch, analysis, and review of as-is network wireless infrastructure tower installations and configurationsCreating high-level stakeholder dashboard report presentations with graphs using Tableau Desktop/ServerCommunity Checkpoint, Brooklyn, New YorkReport writing, narratives, and RFPs to secure federal funding for nonprofit socioeconomic programsCommunity outreach and solicitation to identify federal and local community outreach assistance resourcesDay-to-day office management and administrative tasks to improve business processes and profitabilityBusiness AnalystCognizant Technology Solutions 02/2018 to 11/2018Florida Power and Light, Miami, FloridaFacilitating stakeholder requirements discussions to accurately document Agile user story and test case scanriosResearch, data gathering, and reporting for new bid RFPs for the Orlando Utilities Commission federal contractsRisk cycle documentation and mitigation for the implementation deliverables for AWS billing Sprint migrationsSOX compliance documentation edits, updates, and version control in SharePoint and in Cloud Security teamsiteBusiness operations management and daily department project management updates for AWS Cloud consoleBusiness Analyst (Remote)Apex Systems 08/2017 to 02/2018WellsFargo, Fort Lauderdale, FloridaDevelopment of user story requirements for Customer Ebanking Solution (CES) product system enhancementsCreation of manual UAT test scripts and test cases for Sprint implementation on the teams SharePoint portalTest plan and pass/fail test case design with QA teams for UAT Sprint implementation, approval, and signoffCoding SAS/SQL queries and parsing routings to pull data based on stakeholder dashboard report requestsBusiness AnalystProSourceIT 10/2016 to 08/2017Bayview Asset Management, Coral Gables, FloridaProcess flow analysis of as-is processes and governance to create enterprise-wide to-be upgrade improvementsAd-hoc SQL querying of investment customer financial data for research, analysis, and software enhancementsData mapping and ETL Black Knight vendor collaboration for web services application script and code upgradesScript coding to create reports of customer data and performance improvements to web services scriptsBusiness AnalystEPIC Loan Systems 06/2015 to 09/2016Fort Lauderdale, FloridaSprint planning and grooming with the Product Owner and the SCRUM team to manage application epicsAgile user story and test case creation for Sprint cycle product feature requests from the LMS financial backlogDocumentation revisions, updates, and version control in SharePoint for team specifications and user manualsResolving customer application issues and reviewing product upgrade requests using Zendesk ticket trackerFacilitated and attended daily SCRUM standups, Kanban and code walkthroughs, as needed with SCRM teamEDUCATIONB. S. Computer Information Systems, Nova Southeastern University, Fort Lauderdale, FloridaPiano Teaching/Performance, Royal Conservatory of Music, Toronto, OntarioCERTIFICATIONSA+, CompTIAGRI Graduate Realtor Institute |
