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ChristianGonzalezCandidate's Name
Street Address  N Oxford Ave Apt.7Los Angeles Ca. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationPalmdale High School/ High School Diploma2000ExperienceOReilly Auto Parts / Retail Sale Specialist12/2021 - Current- Ensure all customers are served professionally by store team members- Oversee counter sales to ensure team members perform customer services satisfactorily- Supervise between 10 to 15 employees- Ensure all team members are working designated schedules and taking mandated breaks and lunches- Resolve employee conflicts and issues as they arise- In the absence of manager, make final decisions on retail & Commercial issues- Manage 80+ daily customer calls, answer calls and clarify product offerings- De-escalate customer dissatisfaction and conflicts- Driving work truck- Delivery of merchandise- Performing all store closing duties, including closing cash drawers, locking and securing the building, delivery vehicles and setting the security system.Commerce Casino / Floorman6/2015  3/2020- Supervised between 25 to 45 dealers- Managed employee conflict and issues- High Profile client personal protection and satisfaction while in casino- Customer service- Enforced rules and regulations of all games- Ensured the Integrity of the game play and cardhandling/changing- Verified the authenticity of bills over 20-100 dollars Frescos 2 / Security Officer2012 - 2013- Public safety- Customer service- Customer Satisfaction- Lost prevention- Enforced city and state laws and city municipal codes Buffalo Wild Wings / Security Analyst2010 - 2011- Lost prevention- Customer Service- Managing Employee code conduct- Public safety- Part of promotions, marketing management- Analyst of safety, evacuation protocols and fire codes- Enforced city and state laws and city municipal codes Pechanga Resort and Casino / Security Officer2005 - 2010- Public safety- Lost prevention- Enforced city and state laws and Sovereign Nation Laws- Closely working with the sheriffs Department- Assisted Sheriffs Department with detention and arrests of suspects- On hands training with special Operations Military Tactics team- Participated in hostile patron de-escalation classes- Participated in Verbal Judo 101- Participated in Vidal patron 101- Participated Patron body language reading classes
CertificatesApartment Management Parts 1 & 2/ Los Angeles City College July 26, 2022Skills- Bilingual- Managing and Supervising staff- Customer Service Training- Conflict Resolution- Marketing and Promotions- Verbal Judo- Physical Hands-on Training- Patron Body Language Reading- Plumbing- Dry wall and various construction skillsReferencesUpon request