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Click here or scroll down to respond to this candidate Candidate's Name
Jacksonville, FL Street Address PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
PROFILE
Experienced Home Health Aide and high volume Kitchen Cook in search of similar positions
working with diverse populations in the Human Services field As well as Retail or Customer Service
EDUCATION
Customer Service Training Certificate 2000
Rochester Educational Opportunity Center, Rochester, NY
General Education Diploma 1998
Job Corps, Cassadaga, NY
Office Skills Training
CREDENTIALS
Personal Care Aide Certification 2012
Home Health Aide Certification 2012
First Aid Certification 2011
Business Licence for Restaurant
2018
PROFESSIONAL EXPERIENCE
Customer Service Representative
March 2018-January 2019
Conduent (VIASTA)
Rochester, NY
Answer 25 line auto direct calls
Assist Verizon wireless customers with routine billing,and phone inquiries.
Worked as a team to provide customers with satisfied customer service.
Crew Member
April 2017-March 2018
Dunkin Donuts Crouse
Syracuse, NY
Assist team members with greeting and serving guests
1
Work as a team to provide adequate and efficient customer service
Train new team members
Makes sandwiches & drinks
Shift Leader
January 2017 - July 2017
Dunkin Donuts, Syracuse NY
Assist team members with adequate Customer Service
Provided a clean & safe environment for customers
Trained new team members
Served & prepared orders as directed by customers
Residential Coordinator
August 2015-February 2016
Residential Coordinator, Buffalo NY
Worked with Homeless clients to provide proper and daily living activities
Assist clients with getting employment
Provided referrals to clothing and food pantries
Provided proper personal items for family
Home Health Aide August 2006 April 2009
Rural Metro, Rochester, NY
Managed a weekly client caseload
Assisted the elderly clients with daily living activities
Demonstrated ability to follow all safety and personnel rules and regulations
Home Health Aide September 2005 January 2006
Interim Healthcare, Rochester, NY
Assessed and addressed various daily needs within a diverse elderly population
Assisted new Health Aides with learning proper procedures
Completed mandatory New York State clinical hour requirement
Assistant Manager October 2003 January 2004
Tuesday Morning, Rochester, NY
Managed on-site associate training
Produced weekly associate store schedules
Safely delivered monetary deposits to the local bank
2
PROFESSIONAL EXPERIENCE CONT.
Station Attendant November 1998 January 1999
Kwik Fill, Rochester, NY
Managed sales transactions
Completed weekly sales reports
Monitored and stocked store inventory
Line Cook & Server May 1998 October 1998
Old Country Buffet, Rochester, NY
Managed a high customer volume
Prepared various entres in timely fashion
Operated within a team work environment to ensure customer satisfaction
RELEVANT EXPERIENCE AND ACHIEVEMENTS
Volunteer Awards
Daytime Kitchen Cook December 2012 April 2013
Bethel House Womens Shelter, Rochester, NY
Kitchen Assistant July 2011 September 2011
Salvation Army Soup Kitchen, Rochester, NY
COMPUTER SKILLS
MS Office Suite (Word, Excel, Access, Outlook, PowerPoint)
Lotus 1,2,3
Word Perfect
Typing Skills - 30 Words Per Minute (WPM)
References
Shantel Smith
Rochester,Ny 14608
PHONE NUMBER AVAILABLE
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