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Click here or scroll down to respond to this candidateTammy HEFLINPHONE NUMBER AVAILABLE EMAIL AVAILABLE Goose Creek, SC Street Address
Hardworking and reliable professional with strong ability in customer service. Offering dedication and reliabiity. Highly organized, proactive and punctual with team-oriented mentality.SummarySkills Team Building Leadership Decision Making Relationship Building Critical Thinking Adaptable to Changing Conditions Service Oriented Willing to Learn Typing and 10-Key Entry Cash Flow Management Microsoft Office Attention to Detail Computer Skills Upbeat and Positive Personality Responding to Difficult Customers Calm and Professional Under Pressure 80 wpm Typing Speed Courteous with Strong Service Mindset Call Center Operations Courteous Demeanor Customer Relations Problem-Solving Abilities08/2021 - CurrentFinancial Operations Specialist, Robert Half, Charleston, SC 08/2020 - 06/2022Quality Control Technician, Jabil Packaging, Mount Pleasant, IA 07/2020 - 02/2021Quality Control Technician, Shearers Foods Inc, Burlington, IA ExperienceCashed customer checks, verified identification and checked account balances in accordance with bank policy. Delivered exceptional service to customers in person or over telephone. Entered customer transactions into computers to record transactions and issue computer-generated receipts. Reconciled cash and checks against computer records at end of shift. Performed visual and dimensional inspections on manufactured parts. Provided quality support to ensure that products met quality standards and customer requirements. Conducted tests on product samples and recorded results. Conducted frequent quality and compliance reviews of production work. Completed routine inspections of components and products to fulfill quality assurance requirements.Provided quality support to ensure that products met quality standards and customer requirements.Compared samples to standards and specifications by performing detailed measurements and tests.07/2020 - 02/2021Production Worker, Pomifera, Mount Pleasant, IA10/2019 - 07/2020Banking Specialist, Pilot Grove Savings Bank, Mount Pleasant, PA 03/2019 - 10/2019Banker, Wayland State Bank, Wayland, IA10/2018 - 03/2019Emergency Dispatcher, Washington County Dispatch, Washington, IA 10/2013 - 09/2018Various Positions, Kinze Mfg, Williamsburg, IA Sorted and packaged products to prepare for processing or shipment. Worked at fast and steady pace to meet production goals. Completed product assembly according to standardized procedures. Reconciled cash and checks against computer records at end of shift. Advised customers on bank products, services and financial planning options. Modified, opened and closed customer accounts. Completed daily cash balancing.Completed thorough and accurate documentation for money movements, deposits or withdrawals. Assisted customers by answering banking questions and recommending solutions. Determined whether members met eligibility requirements for new services. Met with new clients and completed pre-qualification procedures. Reconciled cash and checks against computer records at end of shift. Advised customers on bank products, services and financial planning options. Trained and coached less experienced team members in procedures, compliance standards and performance strategies. Modified, opened and closed customer accounts. Completed daily cash balancing and operated ATMs. Verified amounts and integrity of every check or funds transfer. Adhered to bank and legal guidelines for reporting, loan approvals and money handling. Assisted customers by answering banking questions and recommending solutions. Entered information on computerized systems to verify locations and notify nearest responders.Maintained and updated crucial and confidential information, phone numbers and addresses. Monitored switchboard and dispatched emergency services. Used radio, telephone and computer system to update first responders with new information.Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.Took caller information, read associated computer information and documented vital details in call tracking and assignment system. Dispatched police officers and emergency personnel to calls for service. Contributed to team-based environment to maintain line productivity and meet expected deadlines. Maintained detailed training log for trainers to track sessions and improve success rate. Accompanied trainees to training site to prepare for classroom training, handing out materials per lead trainer.Obtained and organized manuals, guides and visual materials for development and training purposes. Monitored, evaluated and recorded training activities or program effectiveness. Kept parts within close tolerances of design standards to maintain optimal quality. Set-up and operated lathes, mills and grinders to cut raw materials. Fabricated various parts using multiple machines at once. Adhered closely to equipment safety practices to reduce accidents. Handled high-volume invoice processing with minimal supervision. Prepared weekly payroll for team of salaried and hourly employees. Worked closely with department personnel to produce accurate and timely bills. Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.Generated standard or custom reports summarizing business, financial or economic data.06/1981DIPLOMAWilliam J Palmer High School, Colorado Springs, CO GPA: 3.5Education AndTraining 1980 - 1981 - Honor Roll |
