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Click here or scroll down to respond to this candidateCandidate's Name
SummaryManaging physician schedules and maintaining accurate patient recordsMeasures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.Responding to customer situations with sensitivityPerforming basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.Solving group scheduling problems and reading and interpreting P&L statementsSkillsCustomer Care (3 years)Call Center (1 year)Customer Service (3 years)Computer Hardware (1 year)Computer Repair (1 year)Housekeeping (1 year)Computer LiteracyEnglishHelp DeskComputer NetworkingVisioMicrosoft WindowsNetwork SupportRemote Access SoftwareLANTechnical SupportOperating SystemsMicrosoft Windows ServerE-commerceMarketing automationGoogle SuiteGoogle DocsAnalysis skillsActive DirectoryNetwork SecurityVPNLinuxDNSDHCPTCP/IPSoftware TroubleshootingSystem security (Less than 1 year)Information securityVMWareMicrosoft OfficeIT supportDesktop supportpython data structures (Less than 1 year)Work ExperienceFidelity Investments Remote Oct 2021 to Apr 2022Backroom Team MemberCompleted electronic fund transfer for investorsCompleted money wire transfer for investorsTrained in document verificationNavient Aug 2020 to Mar 2022Customer Service RepresentativeCurrently work for Navient ad a customer service rep.Open customers file and see what they need to get their payments.Verify ID DocumentsEnsure they are able to get paid with all up to date informationWaffle house Crowley, TX Apr 2019 to Apr 2020Server/WaiterGreet everyone that comes in. Served the guest and fix anything wrong with customer experience.Wash dishes, restock, run cash register and small janitorial servicesVIZIO Inc. Raytown, MO Aug 2015 to Dec 2016Customer Service RepresentativeTroubleshoot wi-fi connection issues. Resolve cable issues.Resolve remote control issues. Resolve recall issues.Take purchasing orders.Home skillet Raytown, MO Feb 2013 to Oct 2014ServerTook orders and delivered food to guest.Small janitorial duties.EducationPine knot ky Jobcorps Pine Knot, KY Jan 2012 to Sep 2012A+ cert in Computer techReading Senior High School Reading, PA Aug 2006 to May 2010High school or equivalent in GeneralReading Muhlenberg Ctc Aug 2006 to May 2010Associate in Early childhood educationCertifications and LicensesGoogle IT Support Professional Certificate Jul 2021 to Aug 2021Basic computer architectureOperating systems (Windows, Linux)Remote connection and virtual machinesComputer networkingSoftware managementTroubleshootingCustomer serviceRouting conceptsVPNs and proxiesPermissioningPackage and software managementProcess managementResource monitoringSystems administrationConfigurationCentralized managementImplementing/managing directory servicesData management and recoveryIT securityCryptology/encryptionHashingNetwork security |
