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CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address  Sundrop Dr, Little Elm,TX Street Address
PROFESSIONAL SUMMARYHardworking customerservice/call centerrepresentative focused oncompleting work quickly toconsistently exceed targets.Reliable team memberaccustomed to taking onchallenging tasks. Dedicated tobusiness success.Experienced in handlingfire/insurance claims withself-directed andknowledgeable approach.Calculates amounts andprocess payments to settlestraight-forward claims.Excellent data entry skills withapproximately 32 WPM typingrate.SKILLSClaims processingPolicy reviewData transcriptionInformation verificationEXPERIENCECLAIMS ASSOCIATE Nov 2021 CurrentState Farm, Richardson, TxAnalyzed and processed fire claims by investigating and gathering information to determine exposure.Performed basic office and clerical duties to process claims, verify coverage and review insurance cases.Answered customer questions and inquires to facilitate claim payouts.Established, documented and executed strategies to bring early resolution to assigned claims.CALL CENTER REPRESENTATIVE Aug 2020 Nov 2021Humach, New York, NYBooked appointments using computer systems for clients and made outbound calls to collect payments.Completed calls and followed scripts to maintain good call control. Engaged with customers to understand and resolve issues and answer product questions.Took inbound calls & scheduled COVID 19 Vaccine appointments for customersMade outbound calls to help customers get vaccinated CUSTOMER SERVICE CASHIER Aug 2019 Jan 2020Walmart, Prosper, TxHandled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.Answered incoming phone calls to offer information to customers and direct callers.Placed customer merchandise orders to fulfill requests and resolve service issues.Checked and documented inventory levels and reported losses or discrepancies to management.Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.Helped management solve customer concerns with proactive approaches based on retail knowledge.Collaborated with team members and cross-trained employees in different positions and departments.Kept employee and customer areas clean, neat and ready for challenges and used slow periods to tackle routine housekeeping needs.Increased customer satisfaction ratings by providing prompt and accurate service.KRPaperwork processingCoverage determinationClaims documentationOrganizationCustomer serviceProcess transactionsRefunds processingProblem resolutionAnswer telephone callsReception deskmanagementEmployee trainingCash register operationPrice verificationScanner operationsCustomer service excellenceCash handlingCheck processingEDUCATIONHIGH SCHOOL DIPLOMA Jun 2019Lone Star High School, Frisco, Tx