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Administrative Assistant Customer Servic...
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Title Administrative Assistant Customer Service
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address Street Address
McAdenville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSOver twenty-five (25) years of secretarial and administrative experience with fifteen (15) years supporting Corporate-level executives. Excellent customer service skills. A solid history of excellent work relationships, both public and with internal personnel at all organizational levels. Superior planning, organizational, communication, change management, and cultural awareness skills. Demonstrated ability to function independently and as part of a team while managing multiple projects in a fast-paced environment.Skilled in:Microsoft Office - Word, Excel, Power Point, Visio, and OutlookMicrosoft 365Deltek VisionDeltek CostPointProjectWiseConcur Travel ManagementKronosSAPMicrosoft Project ManagementBST Enterprise Version 8.3Adobe Acrobat softwareNetworking, Internet,Web Page Design,Database Management  MS Access, Automated Church Systems (ACS), Membership Services (MSI90); ACTDesktop Publishing - Adobe Page Maker, Microsoft Publisher 2.0;The ability to file and organize systematically.Notary Public  Commission Expires February 9, 2026EDUCATIONMiller-Motte Business CollegeGastonia, NC Certification - Executive SecretaryHunter Huss High SchoolGastonia, NC Academic DiplomaPROFESSIONAL EXPERIENCECAPITAL ACCESSSubcontractor for Delaware County, PACase Manager (1099 Contractor) April 2021 - September 2021Responsibilities:Provided a range of system refinement, processing and quality control service for the Capital Access Project and Grants Management Services (CAPGMS) platform and subsequent client engagements using Microsoft Word and ExcelClient Intake  Called customers to ensure eligibility for GrantsGHD CONSULTANTS, INC.222 College StreetCharlotte, NC 28212Management):Administrative Assistant February 2020  April 2020(Laid off due to Covid-19)Responsibilities:Managed executive calendars using Microsoft OutlookPrepared expense reports in BST softwareScheduled travel arrangementsAnswered, screened and forward incomings callsMail distribution (UPS, FEDEX, US Mail)Managed company credit card program; including communicating with credit card providers about fraudulent transactions, processing card requests and card cancellationsCoordinated/plan special events using Microsoft WordPrepared Presentations using Microsoft PowerPointCREATIVE FORCE STUDIOS1328 Dangerfield DriveRaleigh, NC 27612Marketing & Advertising Rep (1099 Contractor) May 2019  Nov. 2019Responsibilities:Search Leads through CRM software and put data into Excel spreadsheetsCalled clients and made appointment for CEOLOUIS BERGER1001 Wade AvenueSuite 400Raleigh, NC 27601Senior Administrative Assistant April 2013  April 2019Responsibilities:Managed multiple Senior Executive calendars using OutlookScheduled Senior Vice President travel arrangements using Concur softwareSupervised the maintenance and alteration of office areas and equipment, as well as layout, arrangement, housekeeping of office facilities, distribution of keys and security access cardsSupervised and coordinated overall administrative activities for the executive leadership staff to optimize their time and organizational effectiveness.Coordinated/plan special events.Managed company credit card program; including communicating with credit card providers about fraudulent transactions, processing card requests and card cancellationsPrepared expense reportsManaged the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.Prepared expense reportsAssisted with Project Kick-Off MeetingsUploaded projects into system, with multiplier percentageAssigned Workforce to projectsNegotiated the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.Supervised the maintenance of office equipment, including copier, fax machine, etc.Provided administrative support to the executive leadership staff to include light bookkeeping, secretarial-style support using Microsoft Office tools, master filing systems, newsletter and marketing materials production, and production of reports and presentations.Supported the Business Development Department with administrative duties as necessary to compile/prepare proposal for submission, analyze cost data, and proof proposal for accuracy.Participated as needed in special department projects.Perform all other duties as prescribed by management.COVENTRY HEALTH CARE OF THE CAROLINAS2801 Slater RoadSuite 200Morrisville, NC 27560Administrative Specialist II February 2009  April 2013Responsibilities:Provided executive administrative support to Vice President of Health Services and two Medical Directors,Managed executives calendarsAnswered, screen and direct all incoming calls.Scheduled meeting and conferences,Make travel arrangements (flights, hotel, rental cars, etc.)Created PowerPoint presentationsPrepared expense vouchers and check requests.Composed original correspondence as necessaryManaged all aspects of office functions such as ordering office supplies as well as maintaining equipments, i.e., copiers, printers, and faxes.WILBUR SMITH ASSOCIATES (Engineer & Consultant Firm)421 Fayetteville StreetRaleigh, NC 27601Executive Administrative Assistant January 1999  December 2008Responsibilities:Provided executive administrative support to Regional Vice President, and ten Engineers,Answered, screened and direct all incoming calls.Managed all executives calendars,Scheduled meeting and conferences,Event Planning such as working with caters and vendors, securing meeting sitesPrepared expense vouchers and check requests.Prioritized and distribute all incoming correspondence,Composed original correspondence as necessary,Liaison between Corporate Office regarding new hires and benefit packages.Liaison between building, property management, and outside vendors.Prepared and maintain all confidential personnel files,Prepared Engineering and Contract Agreements,Prepared Progress Reports, Technical Memorandums and Project Invoices,Prepared Specifications,Assisted in managing monthly financial reportingAccounts Receivable and Payables.ProcurementMade collection calls.Reconcile petty cash,Scan and Convert Documents to PDF,Burn CDs.EPISCOPAL DIOCESE OF NORTH CAROLINA200 West Morgan St., Suite 300Raleigh, NC 27601Administrative Assistant January 1995 -June 1998Responsibilities:Prioritize all incoming correspondence,Provide form responses and information where applicable;Compose original correspondence as necessary.Maintain and prepare all confidential personnel files.Provide support to clergy on interpretation of policies and procedures,Maintain department calendar, schedule appointments, meetings and conferences,Make travel arrangements, andReconcile monthly expense reports.Create monthly newsletter using Microsoft Publisher and Page Maker.Network Administrator - provide network and technical support to staff as needed.Receptionist/Secretary:April 1992 - Jan. 1995Answer all incoming calls,Other duties includes general secretarial work such as typing memos, letters and reports,Maintain database system for over 20,000 members on mailing lists.I was promoted in January 1995 to Administrative AssistantSalary RangeNegotiable

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