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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with healthcare industry experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.Well-organized, manage time and priorities in multi-task environments.Effective problem solver, able to assess situation and identify solutions.Promote teamwork through demonstrated behaviors, leadership, and effective communication.Microsoft Office: MS Excel MS Word MS PowerPoint MS Outlook MS Access MS Publisher MS Teams.Computer Softwares: Acrobat Matrix Skype Zoom Typing Speed 40 WPM.KEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBsFront Office Operations Medical Office Procedures SchedulingElectronic Health Records (EHR) Electronic Medical Records (EMR) Insurance VerificationEDUCATIONUltimate Medical Academy Diploma Medical Billing and Coding, 2022Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificateWORK EXPERIENCEMasonite Marshfield, WI 07/2022 PresentMachine OperatorMonitor machinery during its operation.Load and unload the machine and make minor adjustments to the controls.Follow procedures and meet deadlines.Stoney River Assisted Living and Memorial Facility Marshfield, WI 01/2022 05/2022Life Enhancement AideProvided hands-on patient care and handled inbound and outbound phone calls.Collected and documented vital signs via Matrix.Acted with discretion when handing confidential information.Yona Environmental Solutions Waukegan, IL 01/2021 12/2021HousekeeperResponsible for the general cleaning and upkeep of residentialTeam-oriented and dedicated to ensuring highest standards were met.Prioritized and organized work and followed through to ensure duties were accomplished.Baymont Inn and Suites Marshfield, WI 04/2019 10/2019Baymont Inn and Suites Marshfield, WI 04/2018 10/2018Front Desk Clerk / Customer Service RepresentativeProvided training to new hires and answered inbound phone calls.Handled light cleaning duties and answered questions from patrons.Completed data entry and updated and processed reservations.Collected and posted payments and counted cash drawers.Marshfield Clinic Marshfield, WI `02/2017 08/2018Security GuardAnswered inbound phone calls, placed outbound phone calls, and entered data into computer.Patrolled grounds, provided training to new hires, and greeted visitors.Monitored surveillance videos and functioned independently with minimal supervision.Prior experience includes 3 years as a Caregiver in a Private Duty Setting in Marshfield, WI |