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Candidate's Name
Street Address  Lachlan CirBaltimore, Maryland Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain employment in an environment in which all of my skills can be best utilized.Work experienceApril, 2017  July, 2017 Aarons Sales and LeaseBaltimore, MDAccounts ManagerManages the Customer Accounts DepartmentAcquisition and Maintenance of CustomersMonitor and recommends payment frequency changes to General ManagerDocument all customers agreements and update customers information in the store computerComplete and maintain weekly truck maintenance sheet and daily sheets daily.Supervise, develop and schedule the activities of Accounts AdviserSeptember, 2011  April, 2017 ESCO LTD; Shoe CityStore ManagerMaintain proper inventory controls and facilitate inventory transactionsFill open to hire positions by recruiting and hiring new employeesSupervise employees by enforcing policies/proceduresDevelop employees by providing training programsCustomer ServiceBuild a positive team relationsManage all Supervisory functionsMay, 2008 - September, 2011 ESCO LTD; Shoe CityAssistant ManagerManaging a staff of thirteen employeesMerchandisingSalesCustomer ServicePayrollManaging inventoryPreparing depositsHuman Resource duties such as hiring/terminating, corrective reviews, employee evaluations and New Hire trainingBuilding team relationsJuly 2006 - Oct 2009 Bates & Associates, LLCUpper Marlboro, MDAdministrative Assistant to CEOAppointment settingRegistering patientsManaging calendarVerification of medical insuranceAccounts payable and receivableOctober 2005 - May 2008 St. Bernardine Head StartBaltimore, MD.Volunteer CoordinatorData EntryMaintaining filesCoordinating volunteer activities in order to generate funds for federally funded programInbound/outbound callsJuly 2005 - Dec 2005 BJQ Sales and ServiceBaltimore, MDAssistant ManagerManaging staff of 6 Employees; Coordinating schedules and daily tasks for subordinate employeesTelephone and field Sales and Collections.Increased customer base for rental merchandise for 4 consecutive months basedCustomer account maintenance by way of data entry, payment receipt, document filing and retention callbacks.Merchandising of inventory throughout the sales floorDaily and weekly reporting for A/R and Sales Ledger audits.Reconciliation of Inventory and cash reports against FY BudgetAnswering multi-line telephones and demonstrating exceptional customer serviceMarch 2003 - July 2005 Automatic Data Processing (ADP)Baltimore, MDClient Services RepresentativeWork with client service team members to answer questions regarding payroll and HR products from the client.Provide prompt responses to telephone customer service calls in a high volume call center setting through, investigation, research and analysis related to product capability and client product knowledge; ensure that the client is utilizing appropriate processing proceduresDevelop and maintain effective ADP/client relations to ensure client satisfaction and improve client retentionEnsure compliance with company, federal, state and local regulations with regard to garnishments, withholdings and wage issuesOctober 2000 - March 2003 Neighborcare PharmacyBaltimore, MDTeam LeadSupervise 4 departmental employees in absence of supervisor; Calculate hrs worked for department employees to ensure paycheck accuracy.Process orders using data entry for medical equipment delivery and pick-up for contracted nursing facilities and prepare monthly invoices for orders.Verify accuracy of orders delivered to customer/patients through routine follow-up calls.Handle collections in order to meet monthly quotas for the Rental Intake department.October 1998 September 2000 Aarons RentalBaltimore, MDGeneral ManagerOperating store with full P/L responsibilitiesMet or exceeded budgeted Sales and Collections for 18 consecutive monthsFacilitate and Conduct weekly meetingsHR responsibilities including hiring process, corrective actions and performance appraisals; calculating, verifying and submission of hours for payroll for 8 subordinate employeesCompany asset management; ordering, auditing and merchandising; A/P and A/RTravel planning and reconciliation for corporate quarterly meetings.Education2001-2003Baltimore City Community CollegeBusiness ManagementCertificate Program1989-1991 Baltimore City Community CollegeMass CommunicationAssociate Arts Degree1984-1988 Archbishop Keough High SchoolReferencesAvailable upon request