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Title Front Desk Customer Service
Target Location US-NJ-Ocean City
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Atlantic Ave Apt 220Ocean City, NJ Street Address
Mobile Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLECareer Objective: To obtain a position in which to utilize my customer service and leadership skills.Professional ExperienceGeneral ManagerFebruary 2020 to PresentCustomer service/handling and resolving complaintsHiring, training, disciplining and scheduling of staff.Overseeing day to day operations.Keeping costs at a minimum.Inventory and ordering of supplies.Marketing through Constant Contact and Facebook.Verifying booking.com and Expedia invoices.Verifying hours worked from cleaning company are correct.Assistant General ManagerApril 2018 to February 2020Customer service/handling and resolving complaintsHiring, training, disciplining and scheduling of front desk and housekeeping staffOverseeing day to day operations of the motelMarketing through Constant Contact and FacebookInventory and ordering of suppliesFront Desk SupervisorAugust 2016 to April 2018Flanders Hotel Ocean City NJCustomer ServiceGuest check in and outHiring, training, disciplining of front desk staffHandling guest complaintsMarketingOverseeing and adjusting revenue for suitesAssistant General ManagerMay 2008 - July 2016Pavilion Motor Lodge Ocean City, NJHotels and LodgingCustomer service handling guest complaintsHiring, training and scheduling of employeesEntering rates into the computer for the seasonMarketing through Constant Contact and FacebookBi weekly payrollUpdating the websiteStore ManagerNovember 2002 - April 2008Fashion Bug Cape May Court House, NJ and Seaville, NJRetailCustomer ServiceHandling cash, credit and check salesPreparing daily depositsHiring, training, disciplining of staffBi weekly payroll Staying within payroll budgetExceeding sales and new charge application goalsInventory control and physical inventoryMarkdowns of stockEducationSome College Coursework Completed,January 1997 - May 1997Atlantic Cape Community College Mays Landing, NJ

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