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Click here or scroll down to respond to this candidateGCCandidate's Name
Professional SummaryHighly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.Work HistoryHEI Merrit Hospitality - Banquet Bartender Sever and Trainer Philadelphia, PA03/2006 - 07/2018Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientelePrepared for events by setting up bar, stocking supplies and arranging tablesPrepared wide variety of mixed drinks by applying extensive cocktail knowledge Set up glassware, liquor and other necessary supplies for special events Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus usingStayed up-to-date on state laws regarding alcoholic beverage services and maintained TIP TRAINING% compliance for inspectionsClosed out cash register with 100% accuracy and prepared cashier reportRecommended appropriate wines for individual tastes and food selections Checked ID cards and verified bar guests were of legal age Responded to guest questions and requests with friendly and knowledgeable serviceKept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar suppliesCreated attractive bar displays by strategically arranging bottles and glassesMaintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controlsEMAIL AVAILABLEPHONE NUMBER AVAILABLERehoboth Beach, DE 19971Skills Verbal and writing communication Dietary planning Group and individual instruction Employee training Public speakingEducation04/2021Temple UniversityPhiladelphia, PAAssociate of Arts: Liberal Arts AndGeneral StudiesStarwood Hotels & Resorts Worldwide LLC - Bartender/server/trainer Philadelphia, PA01/2000 - 03/2006Ritz-Carlton Hotel Philadelphia - Banquet Supervisor/Captain/BartenderPhiladelphia, PA, PA10/1990 - 01/2000Developed unique drink and cocktail offerings on monthly basis as part of seasonal offeringsKept alcoholic beverages well-stocked and organized to meet expected demandsKept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar suppliesUpsold menu items to customers, driving up per sale revenues and maximizing profitsMaintained secure cash drawers, promptly resolving discrepancies for accuracyConsulted with managers to organize special events and promotions such as trivia nights to bring in new customersMaintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controlsAssisted servers with specialty drinks orders by preparing on-demand items without delayPolished glassware, bussed tables and removed debris to keep customer areas fresh and cleanDeveloped new signature cocktails to support bar marketing brand and increase profitsReceived over [Number] beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar ordersAssisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menusResolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat businessDirected activities of team of skilled kitchen workers preparing and serving mealsSet and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfactionProtected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements Supervised and mentored kitchen and serving staff Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferencesQuickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictionsTrained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivityMr. Bill Phiffer - Patterson-Schwartz Real EstateRehoboth Beach, DE02/2019 - 03/2021Mrs. Sharon Palmer/Ms. Delores Desmond Broker - Rental Sales Agent and Property MaintenanceRehoboth Beach, DE05/2021 - 07/2022Managed event contracts, including estimates, event profiles and post-event summaries Checked guests' identification before serving alcoholic beverages Handled doing voluntary front desk 50 calls per day to address customer inquiries and concerns.Actively listened to customers' requests, confirming full understanding before addressing concerns.Developed and maintained courteous and effective working relationships.Worked with customers to understand needs and provide excellent service.Learned new skills and applied to daily tasks to improve efficiency and productivity.Maintained excellent attendance record, consistently arriving to work on time.Resolved customer disputes to maintain positive relationships and increase customer base. Placed sales calls and handled sales for incoming customer calls. Complied with governmental and other regulatory agencies by following policies and documenting transactions.Promoted properties to target audiences to enhance revenue generation.Coordinated appointments to show tenants and buyers prospective homes. Drafted contracts for Vacation RentalsEstablished positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions. |
