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Click here or scroll down to respond to this candidate146 East Richardson Avenue, Langhorne, PA 19047PHONE NUMBER AVAILABLE (no text messages please)EMAIL AVAILABLELINKEDIN LINK AVAILABLEP a g e 1 2Candidate's Name
PROFESSIONAL EXPERIENCEGUARANTEED SEO MARKETING (A Division of Mark Johns January 2021 Present Insurance and Financial Services LLC), Langhorne, PA Co-Owner Completes website builds and/or provides search engine optimization services for existing client sites. Enhances web content for optimal search-ability to increase customer contacts. Writes and professionally masters audio content for radio and television advertisement. CHILDRENS HOSPITAL OF PHILADELPHIA, Philadelphia, PA September 2008 January 2021 HR Compliance Partner/Operations Analyst/Professional & Leadership Trainer Participated in audits and preparations as needed for Joint Commission, OFCCP, EEOC, CMS, and Departments of Health and Labor. Conducted research, investigated workflows and business procedures, and recommended changes. Served as HR Service Center Project Lead and assumed lead role for the CHOP 2017 HR Relocation Logistics Team Conducted detailed assessments of individual/organizational learning and performance improvement needs. Supported initiatives around: compliance & service excellence, superior operational performance, patient safety, staff development, and support of the Ideal Patient Experience. Provided consultation services to departmental leaders & teams. Actively participated in the development of learning and organizational effectiveness strategy. Designed and generated reports as well as statistical summaries and training related to Act 153 background checks to inform and communicate information to managers, HR Business Partners, Senior HR Leadership, Recruitment Teams, and employees. Created reports to appraise and communicate internal employment status changes to CHOP Health Care Workers with background screening vendor for better accuracy in overall process. New Hire Compliance Audit and Reporting. Conducted bi-weekly audits of new hire files to ensure documentation meet Joint Commission and other regulatory requirements. Monitored and reported data trends and escalated any issues to appropriate senior leadership. Addressed and reported any discrepancies. Electronic Employee Records Management. Determined user group security and design access accordingly. Created and maintained documentation related to security access. Established partnership with management to design and conducted the first ACT 153 clinics for CHOP. Responder for the EE Records Mailbox and accountable for maximum 24-hour response time with all communications. Oversaw electronic employee records database for the entire hospital and ensured all documentation for employees was compliant based on pre-determined criteria. Responded to internal and external requests for information from employee files for legal, regulatory, employee relations, or recruitment purposes. Managed process with the external vendor for the retention and destruction of terminated employee files in accordance with company policy and federal guidelines. Additional tasks as needed by the business.COMMERCE/TD BANK, Mount Laurel, NJ April 2004 May 2008 Training Instructor/Onboarding Coordinator Hired as the senior trainer on the Bankway Integration Team to rollout transaction software that would reduce teller differences and exposure for 400+ locations the largest system conversion to date for Americas Most Convenient Bank. Selected at the end of that campaign in 2006 by Commerce University (CU) to oversee initial career development activity for retail management recently hired/promoted to fill staffing needs; provided viable onboarding training resources and partnerships to fortify 20% annual company growth. Trained 100+ employees monthly (Bankway) to drive $100M in store deposit growth annually. Spearheaded online and live delivery of unique training events to protect/promote $50B in assets. Created The Onboarding Workpage, a training tool for CU A Training Top 125 organization (2008). Taught extensive T3s and leadership experiences: retail operations, security, and customer service. Onboarded approximately 300 retail leaders in 2007; received WOW! service awards (2007 and 2008). Completed over 40 credit hours of Human Resources and Leadership Development classes. 146 East Richardson Avenue, Langhorne, PA 19047PHONE NUMBER AVAILABLE (no text messages please)EMAIL AVAILABLELINKEDIN LINK AVAILABLEP a g e 2 2Candidate's Name
CITICARD/SEARS RCCOC, Trevose, PA July 1991 May 1997 / February 1998 April 2004 Manager/Performance & Training Specialist Added value in dual roles for this during tenure: as a customer service strategist as well as team developer of up to 25 associates for the regional credit card operations center. Monitored associate regulatory compliance and adherence to company policy while directing Customer Service, Teleservice, and Collections for increased profits. Conducted transition training, updated curricula, created effective learning environments, and maintained technical and subject matter expertise. Participated in ASTD for 3 years. Hired and developed over 200 people to achieve consistent national service rankings monthly. Consulted on the conversion of FOCIS to TSYS the largest retail system conversion at that time. Graduated as a Six Sigma Green Belt, Team and Training Manager from Sears-sponsored programs. LAW OFFICE OF JOHN V. ADAMS JR., ESQUIRE, Morrisville, PA May 1997 February 1998 Assistant/Correspondent Collected debits, performed/tracked investigations, educated clients, and managed high volume calls. EDUCATION AND CERTIFICATIONSBCCC, Newtown, PABusiness Administration and Audio/Film Production (In Progress) Certifications:Credentialed ACT 153 Compliance Partner Certified in "IdentoGo" FBI Data Collection Credentialed EPIC In-patient Nursing & Certified VITALSMARTS Crucial Conversations SKILLS Equal Employment OpportunityCommission (EEOC) Office of Federal ContractCompliance Programs (OFCCP) HR Operations / Project Lead HR Career Development HR OnBase Administrator HR PSFL ProgramAdministrator Microsoft Suite Administrator Cvent Survey Administrator New Hire Onboarding Learning Delivery Training Delivery Kronos Trainer Content Management System(CMS) Search Engine Data Collection EPIC Large-Scale Rollout Operations Staffing Audit Audits Search Engine Optimization(SEO) Marketing Retail Marketing FBI Financial Services Credit Card Collection Regulatory ComplianceCollections Customer Service Instructor Customer Service Oriented Credit Issues Retail Sales HR Safety Captain |
