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Kettering, US 45420PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION ANDTRAININGMedical AssistantThe Community College ofBaltimore County, Essex, MDMedical Laboratory TechnologyMedical Laboratory TechnologyEssex County College, Newark, NJGEDBoard of Education, Baltimore, MDSUMMARYA driven professional with over 10 years of combined experience. Superb problem solving and time management skills with the ability to show compassion when dealing with patients and customers. Able to apply management concepts to advocate for the needs of the business and patrons. Highly skilled working within collaborative environments. Willing to learn and capable of prioritizing tasks.SKILLSEXPERIENCEPHELMBOTOMISTGrifols Biomat USA Dayton, OH March 2022 - Current GENERAL WAREHOUSE LABORERAdecco Staffing Huber Heights, OH February 2021 - September 2021 DIANA E ROOKS Issue and Complaint Resolution Customer Service Verbal and WrittenCommunication Responding to DifficultCustomers Data Entry Efficient and Detail-Oriented POS Systems and OrderingPlatforms Calm and Professional UnderPressure Multitasking and Prioritization Upbeat and Positive Personality Training and Development Professional Telephone Voice Inventory and SupplyManagement Understands Medical Procedures Professional Bedside Manner HIPAA Compliance Updating Medical Records Time Management Clinical and OperationalJudgement Appointment Scheduling Multi-line Telephone SystemOperation Performs Venipunctures Operates Automated Plasmapheresis Machine Provides Assistance and Information to Donor During and Following Collection Process Monitors Donor for Adverse Reactions and Provides Post-Donation Care Ensures Timely and Accurate Documentation in Donor Record Donor for Adverse Reactions and Provides Post-Donation Care DRCHIEF HOUSE OFFICERThe Rooks Family Cockeysville, MD September 2016 - May 2020 OPHTHALMIC TECHNICIANKatzen Eye Group Lutherville, Timonium, MD October 2009 - October 2016 MEDICAL OFFICE MANAGERDennis Thorne, DDS Dundalk, MD April 2004 - June 2009 Ensures Timely and Accurate Documentation in Donor Record, Demonstrated Excellent Teamwork Skills with Production Members on Assembly Line Packing and Building Store Displays Managed Multiple Projects with Team Members Assisted in Defining Roles for Members of Household and Creating a Environment of Personal Responsibility Researched and Planned Activities Cultivated a Pleasant and Safe Setting Taught Life Skills such as Completing Chores and cooking Meals Offered Positive Reinforcement Contributed to Programs to Optimize Productivity, Streamline and Boost Efficiency Facilitated Ongoing Team Development and Growth through Skills Training Maintained thorough Understanding of All Key and Current Technologies, Platforms and Trends Assisted Retina and Glaucoma Ophthalmologist with Ocular Procedures Triaged Emergency Calls Authorized Pharmacy Prescriptions and Refills Administered Ophthalmic Drops, Creams and Ointments to Dilate, Anesthetize and Constrict Eyes Performed Visual Field, Acuity, Slit Lamp Evaluations, Tonometry, Pachymetry, Amsler Grid, Papillary Assessment and Ishihara Color Testing Perception Examinations and Auto Refractions Operated and Maintained Various Ophthalmic Equipment Provided Patients with Pre and Post-Operative Instructions for Eye Care Managed Medical Office Functions and Supervised Staff Obtained Insurance Verifications for Benefits and Authorizations Scheduling for Patients and Employees Conducted Staff Evaluations and Training Maintained Adequate Administrative and Medical Supplies Developed Policies and Procedures for Effective Management Interacted Professionally with Patients by Phone, Email or In-person to Provide Information