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Title Scrum Master Customer Care
Target Location US-IN-Indianapolis
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDallas TX, Street Address  LINKEDIN LINK AVAILABLESUMMARYTeam-driven Scrum Master, knowledgeable in work-flow optimization. Committed Agile expert with over Eight years of expertise in business development, product development, corporate communications, public speaking, developing high performing teams and value delivery through unwavering professionalism.Experienced in leveraging agile tools to guarantee continuous process improvement; liaison between team members and stakeholders, solving complex problems and makingaccurate decisions based on sound judgment and analytical strengths.Effective analytical and cost management skills which boosted company revenue through exceptional leadership and rigorous cost control techniques. I am my teams chief improvement officer. I help my team to inspect and adapt to adopt the scrum value which ultimately leads to increase in value delivery.SKILLSA mentor par excellence with numerous techniques for eliciting change in team behaviorExperience working with software development teamsEmpathyConflict resolution/LiaisonEffective CommunicationComplex Problem SolvingBacklog RefinementSprint PlanningAdvanced coaching techniquesAzure DevOps/RallyCoaching and MentoringCERTIFICATIONSProfessional Scrum Master I (PSMI)Professional Scrum Master II (PSMII)SAFe 5.1Schedule ManagementSound ability to collaborate with all stakeholders to ensure cross functionality and best practices are being encouraged across programsExperienced in agile methodologies and frameworksProject Team CoordinationServant LeadershipTime ManagementPI PlanningAnalytical & Criticalthinking SkillsLean ManagementEXPERIENCEScrum MasterHouston, TexasETS, Inc (Nov 2019 to Current)I support my teams with JIRA queries, create fix versions, Release Jira to facilitate deployments.Coach my teams and leadership on the best Agile practices, values to ensure customer satisfaction.Utilize excellent oral and written communication skills to develop great working relationships with team members, leadership, stakeholders and end users.Build a trusting and psychologically safe environment where team members share problems without fear of blame, retribution, or being judged.I facilitate scrum ceremonies through out every sprint and ensure that the daily stand-up is time-boxed.I am a servant leader to my teams, and I shield them from internal and external distractions by re-directing new tasks to the backlog, and having conversations with managers.I do capacity planning for my teams and collaborate with POs to clean up and prioritize the teams Epics for the upcoming PI.Assess the Agile Maturity of teams through the Agile maturity survey, coach the teams to become more Agile, at a sustainable pace.I help my teams resolve impediments by finding the right personnel/resource to remove the identified impediments.I ensure Scrum processes are duly followed, eliminating any anti-practices, by coaching the team on the scrum values-Focus, Courage, Commitment, Openness and Respect.I help my teams manage dependencies using User Story Mapping and effective Backlog prioritization, utilizing the DEEP and INVEST criteria.Scrum MasterHouston, TexasInfinity Consulting Solutions, Inc. (July 2015 to Nov 2019)Guided the scrum teams on Agile /Scrum Practices and facilitates Scrum Ceremonies including daily stand-ups, planning, backlog grooming, demo meetings, and retrospectives.Facilitated the scrum processes and challenged my teams to be innovative and creative with the use of a team idea board.I helped teams transition from waterfall to agile mindset.Used JIRA to create road-maps, ensuring initiatives align with Epics, Epics align with stories and stories align with the sub-tasks in the road-map and teams identified/plan their releases using fixed versions.Ensured matured scrum teams used scrumban for hybrid and this increased team performance, as the visualization on the Kanban board was constantly being updated to show the progress of work completed.Equally led IT teams in building software applications that allowed the company employees to maximize their effectiveness and equally to improve customer satisfaction. Supported DevOps in managing servers and the SDLC.Boosted team performance drastically by strengthening team collaboration, the psychological safety and emotional intelligence of team members.I helped my teams to strive on improving Agile techniques and best practices such as User Stories, ATDD, TDD, Continuous Testing, Pairing, Swarming, Automated Testing and Agile Games.Helped the team resolve conflicts.Scrum Master/Business Development ManagerFirst Bank Plc (Mar 2014 to May 2015)I coached my teams to focus on the sprint goal by helping them proactively identify risks, impediments and solving them.Implemented effective communication, governance, reporting and escalation.I was the go-to person for my team and other SM when they needed help with JIRA. I leveraged my JQL skills to help my teams in creating cross-team and cross program boards in JIRA using labels.Collaborated with multiple scrum teams through Scaled Agile practices to experiment, iterate, evolve and learn from each other.I Coached across different stages of an organizations agile journey, from introductory training and coaching to continuously improving high-performing teams.Measured team progress and encouraged continuous process improvement through the application of Jira, Confluence, and using metrics like velocity, Lead time, Cycle time, burn-down, and burn-up charts.Coached executive leaders across an organization within the framework architecture of Agile methodology, while maintaining meticulous notes in Salesforce system and ensuring my teams had our definitions of READY and DONE before the start of the sprint.Scrum Master/Program Manager/PresenterLagos, NigeriaTelevision Continental, TVC (Feb 2012 to July 2015)Helped my teams resolve impediments by creating an impediment board where they indicated all obstacles faced, had resolution discussions and I followed up/ escalated unresolved issues to top management for solutions.Used JIRA to create boards, track and manage impediments, dependencies and risks that helps the teams to proactively resolve them.Introduced & taught Scrum, functional testing, performance testing, test case management & product backlog management.Used Roadmaps in JIRA to help team visualize their work and also to track performance.Established Agile principles within new business units and transformed teams to agile.Partnered with business lines as the servant leader to improve work relationships.Coached my PO and the team on the correct methods of estimation to ensure stories are estimated correctly, while helping them remove impediments and resolve conflicts.PRIOR EMPLOYMENT DETAILSVISAFONE COMMUNICATIONS / CUSTOMER CARE (2009  2011)Daar Communications PLC (/ AIT/Ray Power), Lagos (2001-2009)Position: Industrial Trainee/Presenter - Sports DeskEDUCATION AND TRAININGBachelor of Arts: International Studies and DiplomacyUniversity of Benin (2010)National Diploma Mass Communication: The Polytechnic, Ibadan(2003)National Institute for sport NIS - Graduated with distinction in coaching (2005)Advanced Broadcast Journalism: University of Missouri (2015)

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