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Click here or scroll down to respond to this candidateCandidate's Name
Street Address NE 140th St Apt#106North Miami, Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYA high energy and results-driven professional with over 20 years of experience in serving the public. Motivated to leverage skills gained during a decorated career as a Service and sales consultant exceptional communication Skills, with an emphasis on listening to correctly understanding a problem, identify the appropriate resolution quickly and clearly explaining next steps to all parties.WORK HISTORYCustomer Service and Sales Advocate Florida Blue Center - North Miami Beach, FL.05/2013 04/2022Creates and manages timely, clear, and accurate documentation and workflow throughout the life of claim in accordance with the Standard Operating ProceduresComplies with agency management system data integrity (enters and maintains complete and accurate information)Proficient in navigating multiple systems and daily processes.Identifies exposures and establishes reserves on assigned claim filesAnd maintain professional and technical knowledge through continuing company provided industry best educationBuilt long-term, loyal customer relations by providing top-notch servicedetailed order, account, and service informationUse estimating software to establish indemnity values of claimed damagesManage Aged SR inventory report weekly for the team to ensure team and athe Center stay above target goal.Report out to the team and provide coaching to individuals that are behindSKILLSCreative Problem-Solving Critical ThinkingStrong Work Ethic AdaptabilityTime Management Building RapportCERTIFICATES: EBERLState Farm Certification PropertyState Farm Certification - AutoAdjuster Safety GuidelinesCalifornia Fair Claims Settlement Practices & SIU Regulations 2022ECS - Auto CatastropheECS Acknowledgement - Auto CatastropheState Farm Auto Live Broadcast TrainingState Farm Certification - Estimatics ExamState Farm Certification - Policy ExamLanguagesCreoleMultilingual in English, Haitian Creole, French, and Basic SpanishBest Customer service awardProficient at Microsoft Office Suite, Word Excel, Outlook, and Power PointEDUCATION & LICENSINGWe Train Adjusters 01/20220620- Adjuster- all LinesTechni-Pro Institute- Boca Raton, FL 11/2018Associates of Science: Nursing RNGold Coast- North Miami, FL 10/2016Life, Health & Variable Annuities License Type: 2-15-Federal Facilitated Marketplace AgentReferencesAvailable upon request. |
