| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cell Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Objectives Seeking a position utilizing supervisory experience and strong organizational skills.Summary of Qualifications 10+ years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, Planning and implementing proactive procedures and intensive experience verifying customer financial and insurance stability and demographics. customer service staff support.Accomplishments Promoted to Lead (floor supervisor) within 6 month of employment at KGB. Education Dunbar Struggs High School, Lubbock, Texas Diploma 1986 South Plains College, Lubbock, Texas Fall 1986-Fall 1988 Work HistoryGrace Clinic. Lubbock, TxApril 12, 2021-PresentPatient Access Rep. (PAR) Register and assist patients for scheduled and walk-in appointments, update demographics and insurance information as well as collect copay, coinsurance, deductibles, and surgery deposits for upcoming procedures. Float as needed in different Pod's at the clinic at both 50th and University and on Marsha Sharp Freeway. Register all walk in Patients Collect copay, coinsurance and past due balances from patients. Submit my daily bank deposit at the end of my shift. Update demographics on new patients from Grace Hospital, Covenant and Lubbock Heart Hospital scheduled to follow up with our Gastroenterologist. Make followup appointments and confirm with patients the scheduled appointments with specialists. Send followup reminders of appointments to patients. Walk patients to their providers section.Lubbock Heart Hospital, Lubbock, TxSeptember 2019-October 2020Patient Access Rep. (PAR) Registered patients for pre-op and post-op surgeries. Updated demographics for patients. Collected deposits, copays, and coinsurance payments as well as walk in payments. Updated medical insurance information. Registered ER Patients. Collected PHI signatures and explained in details the PHI policy for both patient and providers. Team player Worked day, night and overnight shifts as needed. Worked with Cerner Collected all payments from all reps. On a daily basis, I counted and balanced the nightly deposit for the Hospital and deposited the deposit in the Hospital safe. Lime Scooter, Lubbock, TxJuly 2019-Oct. 2019Operations Associate Loaded company van at 3am of 40 to 50lb Scooters for a total amount of 35 to 40 scooters as a full load. Dispatched to main areas around the Texas Tech Campus mostly by apt. Complexes and restaurants and swap out dead battery scooters with fully charged ones. Then commence around the tech area by the sub station and dorms. I would load up dead scooters and take them back to shop and swap out for fully charged ones and do the process all over again until shift change at noon. Also would work the tailgate functions.UMC Cancer Ctr., Lubbock, TxApril 2019-July 2019Scheduler Rescheduled appointments for the physicians. Report of late arrivals and submit requests for prescription refills for patients to the physicians nurses. Basically be on the phone all day scheduling and rescheduling patients as well as report late and no show patients.Grace Clinic, Lubbock, Texas Aug 2016-April 2019Patient Care Coordinator (PCC) Register and assist patients for scheduled and walk-in appointments, update demographics and insurance information as well as collect copay, coinsurance, deductibles, and surgery deposits for upcoming procedures. Educated customers and their family members of PHI. Patients update or sign PHI forms. Customer relations and communication with patients, providers, patient family members as PHI provided, pharmaceutical representatives, medical and business management staff. Verified injection coverage with medical insurance and set up injection appointments for patients. Retrieve messages and disburse via email or respond accordingly. Schedule and Reschedule patient appointments, confirm upcoming appointments with new and existing patients. Confirm luncheons or breakfast meetings with pharmaceutical representatives, as well as order for lunch or breakfast meetings and set up. Greet patients or other patrons in a friendly professional manner. Keep the reception area tidy, neat and sanitized. Answer all inbound calls and outbound calling for reminders and what is expected from patient monetary wise if any after insurance verification or out of pocket at the time of visit in a friendly manner. Communicate with peers in a professional and friendly manner to keep work flow precise and on the same level. Cross trained with co-workers at the clinic and at the medical ctr. Also, sat in on new hire interviews with supervisor. Took course in workman compensation rules and regulations at the TxDot. Scanned manual encounters and filed or forward to billing dept. all necessary encounters for walk-in clinic and appointment visits, trained new hire. Crossed trained in greeter/runner. Very well versed in computer ethics, understanding and experience of Kronos, Epic, and EMR. Word perfect, Excel, and common computer and office equipment trained. I was cross-trained to work with several providers until I became permanent patient access representative for Specialist Dr. Jitendra Vasandani, MD. (Rheumatologist), NP Heather Sullivan and PA Lauren Wheeler. I am very used to fast paced office flow and prefer it. First Care, Lubbock, Texas Dec 2014 - Jul 2016Customer Specialist Rep. Customer service relations on and off the phones, assisted Medicare Recipients in analyzing their current insurance eligibility, coverage and deductible as well as decipher billing questions regarding initial coverage for procedures. I also assisted in locating providers and facilities to which accept such insurance. I also assisted in locating assistance in obtaining medications at a reasonable cost to the members who were financially unstable to prevent from being without therapy as well as consult with APS (Adult Protective Services) for assistance in placing the elderly in housing and to provide proper medical care.KGB USA, Lubbock, Texas Nov 2009 - Dec 2016Lead (Floor Supervisor) I am proactive in recognizing agents attentiveness to the job and have encouraged them to strive to take ownership of their careers and expressed the importance of expected behavior and competencies on and off the floor in which is required to move forward within the company. I am efficient on the floor by assisting the agents by being accessible and knowledgeable at all times. I educate the agents in making them knowledgeable and aware of daily alerts to keep call flow smooth and influence professionalism towards both the company and especially our customers. I am proficient in monitoring and enforcing all floor violations and report them accordingly to upper management on a daily basis. I contain escalated calls. Suddenlink, Lubbock, Tx July 2007 - Nov 2008Technical Service Representative Confer with customers via telephone to provide information about products and services, enter orders, and cancel accounts. I supported step by step instructions on setting up cable equipment, modems, routers, and telephone equipment by phone with customers. I set up trouble tickets for technicians to go out via live to customers homes or businesses to troubleshoot on hand. Cingular Wireless (AT&T), Lubbock, Texas Oct 2000 Oct 2006 Customer Service Representative Customer service relations, handle all billing technical and welcome calls as well as activation over the phone with customers on a day to day. Handled approximately 60 calls daily. Type 85 wpmBGR Trucking, Lubbock, Texas May 1999 Jun 2000Commodity Manager Buy and sale commodities for company according to orders posted. Monthly Bank Reconciliation and posted daily deposits to the bank. Language Skills - Fluent in English & Spanish.ReferencesSaundra Sanchez-Mora, Assistant Vice President with Prime West Mortgage Co. (806) 788 2862 EMAIL AVAILABLEOscar Garcia, Electrical Engineer. cell: 214 537 3812. EMAIL AVAILABLE Kevin Smith, Clinic Supervisor for Grace Clinic, cell: 817 899 6539. EMAIL AVAILABLEVeronica Herrera, x-Supervisor from Grace Clinic, cell: 806 474 7365, EMAIL AVAILABLE Heather Sullivan, Nurse Practitioner at Grace Clinic, Rheumatology dept. Clinic # 806 744 7223. EMAIL AVAILABLE |
