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PHONE: PHONE NUMBER AVAILABLE // PHONE NUMBER AVAILABLE E-MAIL: EMAIL AVAILABLEProfileExceptional ability to listen, communicate effectively, and quickly establish rapport in customer-facing environments. Strong understanding of, and compliance with, all safety rules and regulations, including HIPAA rules, medical laws, and ethics, and knowledge of medical terminology. Maintains a positive can-do attitude. ExperienceUNIVERSITY DISTRICT COMMUNITY DEVELOPMENT ASSOCIATION 2021 2022 Cook & Driver Responsible for transporting seniors who are unable to access mass transit for all trips including to and from medical appointments, the senior center, and other transportation points, as directed. Heated and served snacks and meals to senior citizens. AMAZON 2018 2020Fulfillment Center Associate Responsible for day-to-day fulfillment of customer orders with accuracy and efficiency. Worked across all job functions including receiving, stocking, packing products, and quality checks. Processed all returns and checked delivery trucks for accurate bills of lading. ERIE COMMUNITY COLLEGE, CITY CAMPUS 2015 2018Student Assistant-START Program, Student Assistant-Student Transportation Efficiently performed various administrative duties including filing, data entry, intakes, orientations, operating telephone system, and greeting individuals in a professional manner. Responded to inquiries in an accurate and timely manner. Communicated and encouraged students to register for new student orientation. ENJOLIS ERRANDS 2012 2014Assistant to Founder; Concierge Agent Supported the Founder of a boutique concierge company, with a clientele that consisted of high-net- worth corporate executives, politicians, attorneys, and lobbyists. Performed household and logistical projects and tasks, as directed, with keen attention to detail. FAMILY JUSTICE CENTER OF ERIE COUNTY 2006 2011Intake Coordinator Successfully conducted in-depth entry assessments for clients, which included verifying their status through the criminal justice systems. Reviewed client history to assign the proper intake staff, and followed up with all cases to ensure services were delivered in alignment with client needs. Spearheaded recruitment of both partners and clients by communicating ways the agency was positioned to both enhance organizational and community services. Other Relevant ExperienceErie County Department of Probation & Youth Services, Special Projects/Clerk Typist Jewish Family Services, Aging Services Case Manager Alternatives for Battered Women, Shelter/Hotline Counselor Catholic Family Center, Case Manager-Expanded In-Home Services for Elderly Program, Case Aide Community LeadershipDavidson Avenue Block Club, MemberWomens Human Rights Dignity, Incorporated, Childrens Mentor EducationErie Community College, Social Sciences Anticipated Graduation: May 2023 AAS Candidate |