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& KatherinchailevGS8eyahoo com% $Street Address
 Bakimore, Maryland 21220 katherinchailey.cv inkSkilbsInbound Call ManagementBusiness KnowledgeDiscretionProfessional ArtitudeCommenittiedCooperationCastomer Service ManagementCustomer ServiceComponnver ReckationadhyipFollow-up hates ActivityHAILEYSummary* 25 years 2 months of experience as Client ServicesRepresentative* Some college in General* An excellent collaborator who exhibits strong abilitiessuch as commitment and professional attitude* Expert in customer relationship management (crm),follow-up sales activity, customer service* Written and Spoken fluency in EnglishWork HistoryClient Services 08/1994 - 09,2019Representative, AboutFaces Day Spa And SalonTimonium, Md* Procure and study all necessary information to evaluatecomplaints and possible causes, such as harsh weatherthat may raise utility costs. Verify that appropriate improvements were made toaddress consumer issues* Use computers to complete contract forma, changeaddresses, or cancel services.* Contact consumers by phone or in person tw deliverproduct or service information, accept orders, closeaccounts, of resolve complaints,* Resolved customer service or billing lssues by refunding amoney or adjusting bills, oe eS ee